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Gorges Volvo Cars - Service Center

Omaha, NE

4.8
1,206 Reviews

1,206 Reviews of Gorges Volvo Cars - Service Center

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April 23, 2022

Honest evaluation, friendly staff and fixed right. I've been a client for a decade. More

by REDDACOTT2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 22, 2022

The management, salespeople and service staff are excellent at their jobs. They make sure the customer feels informed and please either the outcome of their work. More

by PAULARN75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Christensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Gorges Volvo Cars responded

Strong communication is important to us. Thank you for the kind words and trusting us with your vehicle!

April 22, 2022

I get good service and for the most part am satisfied with all aspects of it. More

by DROYAL1881
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh is always great whenever we have work done.
Apr 25, 2022 -

Gorges Volvo Cars responded

We are happy to hear that! Please let us know what we can do to earn 5 stars next time!

April 20, 2022

Good service, dropped the car at 1pm and they called at 1:45pm for the completion of service. More

by ZHANGWUYA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 20, 2022

Everything from booking appointment to picking up the vehicle was as promised. Everyone was friendly and courteous. Completely satisfied. More

by MARYJEFF1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2022

Waiting area not a seperate area. Amenities not as nice as most higher end dealers. Charge for tire rotation that is included at many oil change services. Attached new emblem to veh More

by Nhummel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2022 -

Gorges Volvo Cars responded

Our apologies on not getting your emblem lined up properly. You are welcome to bring it back and we will reapply it to make sure you are satisfied. As for the servicing, Volvo does pay for your first three services (10, 20, 30k) but this does not include wear and tear items such as tires, rotations, and brakes.

April 18, 2022

Always appreciate the exceptional help the service team provides when I bring my car in for service More

by MJO23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
April 18, 2022

The service was great I stayed informed and the work was done in a timely manner More

by Theresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
Apr 20, 2022 -

Gorges Volvo Cars responded

Kevin is great about keeping his clients in the know! Thank you for sharing, Theresa. See you next time!

April 16, 2022

They were prompt with service. Staff was very accommodating to education even after purchase to assist with the technology set up. More

by JBATENHORST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley was great help.
Apr 18, 2022 -

Gorges Volvo Cars responded

Thank you for taking the time to share. We are always happy to provide you a refresher or answer any questions you have throughout your ownership experience!

April 15, 2022

This company is honest, provide excellent customer service and support. The management and staff are knowledgeable about the product and safety is their number one priority More

by PAULARN75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Christensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Gorges Volvo Cars responded

Thank you! We value you and your feedback. Thank you for giving us the opportunity to assist!

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