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John Gaines
Refer Me
639 Reviews
John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.
Read moreDealership Experience
14 yrs, 4 mos
Industry Experience
15 yrs, 4 mos
639 Reviews
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639 Reviews of John Gaines
March 26, 2024
Great service experience again with Gorges Volvo team. Thanks Josh and everyone for keeping me on my service schedule with no upselling. You all help me take care of my sweet v60. I appreciate the profes Thanks Josh and everyone for keeping me on my service schedule with no upselling. You all help me take care of my sweet v60. I appreciate the professional and friendly atmosphere and cannot think of anywhere else I’d rather do car business with. Thank you! More
by Deb 2653
Other Employees Tagged: Josh, Corey
Helpful 
August 25, 2023
Great service Kind and professional Left an unbelievable clean, detailed car We’re I to live in Omaha, there’s no other dealership I would buy from They went out of their way to repair my XC9 unbelievable clean, detailed car We’re I to live in Omaha, there’s no other dealership I would buy from They went out of their way to repair my XC90 I can’t say enough praise for these people More
by philbockman
Other Employees Tagged: Kevin
May 18, 2023
Our last visit to the dealership was nothing short of atrocious! That said, our interaction with the service department was much different this time. They valued our time and gave us several updates on atrocious! That said, our interaction with the service department was much different this time. They valued our time and gave us several updates on the vehicle. They gave us a loaner car because the repair was going to take over a week. They were honest and respectful. We hadn't planned on ever returning but rather driving two hours away to a Volvo dealer in Des Moines. That isn't the plan anymore because they earned back our trust! Thank you, Gorges, for doing the right thing and making our second experience phenomenal. More
by kashamarie28
Verified CustomerMay 18, 2023
Our last visit to the dealership was nothing short of atrocious! That said, our interaction with the service department was much different this time. They valued our time and gave us several updates on atrocious! That said, our interaction with the service department was much different this time. They valued our time and gave us several updates on the vehicle. They gave us a loaner car because the repair was going to take over a week. They were honest and respectful. We hadn't planned on ever returning but rather driving two hours away to a Volvo dealer in Des Moines. That isn't the plan anymore because they earned back our trust! Thank you, Gorges, for doing the right thing and making our second experience phenomenal. More
by kashamarie28
May 16, 2023
The service I have received over the years has been amazing. The team is friendly and they communicate any needs or changes that are required. Service is quick and it is easy to get an appointment. amazing. The team is friendly and they communicate any needs or changes that are required. Service is quick and it is easy to get an appointment. More
by tbelf53
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