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Gosch Ford Temecula - Service Center

Temecula, CA

4.8
3,195 Reviews

3,195 Reviews of Gosch Ford Temecula - Service Center

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July 06, 2021

I enjoy Kenn’s excellent , attentive service attitude and follow up More

by DocMc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Gosch Ford Temecula responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Kenn to be a positive one at Gosch Ford Temecula. Please don't hesitate to reach out if you need anything else. Jason Noble General Manager

July 06, 2021

LOVE Love love service manager (Ken). Very honest, possesses integrity and cares about the customer and vehicle. I schedule service only when Ken is there. More

by Ingridc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Gosch Ford Temecula responded

Thank you for taking the time to share your thoughts on working with Kenn and our team. We're glad to hear we delivered such a great experience, and we look forward to working with you again! Jason Noble General Manager

July 06, 2021

Rachel certainly goes over board to ensure that her customers are well taken care of. She makes you feel like part of the family Thank you Rachel! More

by Dealership2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Gosch Ford Temecula responded

Thank you so much for your kind words for Rachelle, and for taking the time to leave us this wonderful feedback! Jason Noble General Manager

July 05, 2021

I'm leaving two reviews- one good and one bad. I want to leave a good review for Chris Vecchi, Melissa Kelly, and Rick (who oversees all of the Gosch locations) for their amazing help and customer service. More

by Ford50
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Long
1.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Masuguchi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vecchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2021 -

Gosch Ford Temecula responded

Thank you for your detailed review. While it's great to hear that Chris, Melissa and Rick were so helpful to you, your overall experience does not reflect the level of customer service we strive for here at Gosch Ford Temecula. I apologize for any inconvenience and hope that you will give us another opportunity to serve you and demonstrate that we can do better. Jason Noble General Manager

Jul 31, 2022 -

Ford50 responded

Jason, No need- I have found excellent service elsewhere and will only take my Fords to Fullerton Ford, even though I am much closer to Gosch. The extra 60 miles is worth it, as I just can't get anywhere with Gosch.

July 04, 2021

Outstanding customer service all around my vehicle was ready at the time they said it would be, great 20 second service video very helpful. 👍 More

by Mercy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Masuguchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathryn Crane
Jul 05, 2021 -

Gosch Ford Temecula responded

Thanks for sharing your thoughts about your experience with Gosch Ford Temecula. We appreciate your business and hope to see you again soon! Jason Noble General Manager

July 03, 2021

Everything was great. I’m happy with how everything turned out. I would come back and use them again. Thanks again for helping me out More

by Audflo93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2021 -

Gosch Ford Temecula responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jason Noble General Manager

July 03, 2021

Kenn Olson and his Team provided 5 Star Stellar Services from Beginning to end. Our Truck ride like a brand new baby ..Thanks Kenn O More

by Themckinneygroup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank (auto services)
Jul 04, 2021 -

Gosch Ford Temecula responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Kenn and the rest of our team here at Gosch Ford Temecula. Jason Noble General Manager

July 02, 2021

Excellent service all around. Super seamless process through the Oil Change for Educators program. More

by Lisa.n.alexander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathryn Crane
Jul 02, 2021 -

Gosch Ford Temecula responded

Lisa, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jason Noble General Manager

July 01, 2021

Very busy place. Even with an appointment it was still busy. Make an appointment More

by mdvbrown2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathryn Crane
Jul 02, 2021 -

Gosch Ford Temecula responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Gosch Ford Temecula. Please don't hesitate to reach out if you need anything else. Jason Noble General Manager

July 01, 2021

Great consistent customer service every visit. Polite, efficient, on time! More

by jimg36711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Gosch Ford Temecula responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gosch Ford Temecula. Jason Noble General Manager

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