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Gosch Ford Temecula - Service Center

4.4

48 Lifetime Service Reviews

26895 Ynez Road, Temecula, California 92591

48 Reviews of Gosch Ford Temecula - Service Center

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October 26, 2018

"Excellent & fast service! "

- IrisD

I was greeted by a nice young lady almost immediately & she directed me to the person that would be writing up the sevice order. I was told there would be no charges because it was the first oil change since I purchased my car at Gosh Ford. I was asked if I'd like my car washed & I was invited to wait in the customer service lounge for the hour I was told it would be until the service was completed. It was a nice customer lounge & very comfortable. The many flavor choices of coffee was nice & the popcorn was especially nice for customers with children waiting with them. The oil change & car wash was finished much faster than the predicted hour. I left Gosh Ford a happy customer!

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Recommend Dealer
Yes
Employees Worked With
Alyssa Herra
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Angela Salvatore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 26, 2018

"Best place for Sales and Service"

- Buff

Just a a great and easy place to do business. No hassle ever! I have used Gosch in the past and it just works for me

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Recommend Dealer
Yes
Employees Worked With
Adam Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Elizabeth Cassidy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 26, 2018

"Nick is the best"

- mattgraham619

Very good experience working with Nick Honest and cares about his customers time Im very happy to have found a service contact I can confidently work with in the future

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Recommend Dealer
Yes
Employees Worked With
Nick Adkison
October 25, 2018

"Recall and service for locked rear seat"

- romy_menes

Outstanding customer service from start to finish by Miss Long.and the driver who dropped and picked me up to my house. I even have a courtesy check from Rachel two hours after I got my truck. Good job!!!

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Recommend Dealer
Yes
Employees Worked With
Rachel Long
October 25, 2018

"Basically I feel that I wasted my time bring my vehicle"

- cindy.rich54.cr

I purchased a brand new vehicle Ford F350 2018 from this company... I've been having issues with my tailgate opening while i am driving,it also happens when the vehicle is just sitting. It doesn't happen all the time but it happens. Also I have had problems with the remote unlocking the door.... there was a recall on this issue they ordered parts for me however they did not change it because I guess I was not in a cold area from what I understand, so they never replaced the part . The GPS is a nightmare, it has a mind of it's Own. I was told by one of the female employees that I need to contact Ford Company and start a inquiry, me the customer needed to find out why my GPS is having problems. How idiotic to make the customer do the work of the employees. All the issues I'm having with this vehicle I wished I could return it.

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Recommend Dealer
No
Employees Worked With
I cannot remember the names of the employees.
October 25, 2018

"No technical expertise"

- Raptorowner

I had a 2013 F-150 towed in due to non start and dying while driving. The dealership cranked the motor and it started. They said they have a good idea of the issue but could not proceed unless the code showed up. Their resolution was for me to drive around with my code reader attached and photograph the code when the issue arises. I guess they expect me to do the diagnosis for them while I struggle with a dead vehicle rolling down a windy road pulling a loaded trailer. These guys are a total joke. They are not willing to spend the proper time diagnosing for fear they will not be compensated at the expense of customer safety. Ford sold 763k of these trucks in 2013, one would think this dealer would have this figured out.

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Recommend Dealer
No
Employees Worked With
Nick Adkinson
Oct 25, 2018 -

Gosch Ford Temecula responded

Unfortunately this not what was said and believe me we want to help you. However when your vehicle came in it did start right up and there were no codes stored in your computer. We have an idea of what it could be, but without being able to duplicate your concern it is only our best educated guess. We would hate for you to spend money on a repair only to find out that the problem still exists. We offered to continue the diagnostic procedure on your vehicle, however you declined to let us proceed. We are happy to re-evaluate your concern at any time. We simply want to be able to reproduce your concern so that we can tell you with confidence what is wrong

October 25, 2018

"Very professional company."

- rickbryan1

Gosch Ford is a great dealership. David Sanchez, the service advisor, is very knowledgeable and won't recommend any service that's not truly needed. Highly recommend this establishment.

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Recommend Dealer
Yes
Employees Worked With
David Sanchez
October 25, 2018

"Trevor was wonderful to deal with"

- Mona

This was my first time at Gosch Ford Temecula and I was really impressed by how organized everything was and the ease of doing business. I dealt with Trevor who was very knowledge, friendly and promp and took the time to discuss the service with me and answer my questions. Excellent customer service all round, deserving of a raise! Keep up the great work!

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Yes
Employees Worked With
Trevor Schultz
October 24, 2018

"Nick is the best advisor EVER "

- lauriejacosta

I came in for an alignment and Nick was amazing! . He really has the best customer service and makes me want to keep coming back

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Recommend Dealer
Yes
Employees Worked With
Nick Adkisson
October 24, 2018

"Friendly service"

- cole_tlc

Temecula ford service staff is great. Always friendly and available to talk to. And they call you afterwards to make sure everything is good . They hold themselves to a high standard.

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Recommend Dealer
Yes
Employees Worked With
Rachel
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