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2,496 Reviews of Gosch Ford Temecula - Service Center
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October 22, 2018
Surveys Insanely crowded and insanely slow. Not friendly at all. Also when I was their two different people were yelling about the horrible service. When you Insanely crowded and insanely slow. Not friendly at all. Also when I was their two different people were yelling about the horrible service. When you return to pick up your car you will stand there until your service person is ready instead of another service person helping you, I mean come on man. More
by senorgavavhos
Verified CustomerEmployees Worked With
Mike Parrish
Helpful October 22, 2018
Rebecca was very helpful Rebecca did a great job since my arrival. It was my first time in the service department and I didn't wait, great customer service and the car came as Rebecca did a great job since my arrival. It was my first time in the service department and I didn't wait, great customer service and the car came as fix during the time told. I will definitely be back with future services with the car. More
by Erivera
Employees Worked With
Rebecca
October 22, 2018
SYNC system and keypad panel replacement My panel needed to be replaced as it fell off and was literally hanging by wires. Parts had it in stock and the schedulers got me in the next day. My panel needed to be replaced as it fell off and was literally hanging by wires. Parts had it in stock and the schedulers got me in the next day. My sync system was stuck and now everything is back to working. More
by lenoregallucci
Employees Worked With
David Sanchez
October 22, 2018
Superior Service The service associates are prompt, professional and honest. They always explain what will be done to my car and answer any questions I have and I lik The service associates are prompt, professional and honest. They always explain what will be done to my car and answer any questions I have and I like dealing with the same person on each visit. Feels like seeing friends More
by Peggy T
Employees Worked With
Trevor in service and Kaycee in Collision are great.
October 22, 2018
Transit service Worked with Nick in the Service Department. Communication and service was excellent. I would be happy to recommend this team and will be back for f Worked with Nick in the Service Department. Communication and service was excellent. I would be happy to recommend this team and will be back for future repair/service. More
by Ragz
Employees Worked With
nick
October 22, 2018
Great job a pleasure working with your service person very f Great job very helpful and pleasant your service person was very accommodating and saw that everything was done in a timely manner thank you very much Great job very helpful and pleasant your service person was very accommodating and saw that everything was done in a timely manner thank you very much for everything that was done More
by tmiklas
Employees Worked With
Rachael great representative
October 22, 2018
Splendid The service was fantastic. From the time that I called To make the appointment ,to the time that I brought the vehicle in. She kept me informed on wh The service was fantastic. From the time that I called To make the appointment ,to the time that I brought the vehicle in. She kept me informed on what was being done and And when there was A-day delay to order parts she let me know immediately and offered a rental car. When I came to pick up the car she was polite courteous the car was clean she brought me out to were the car was parked. Sent text to me the next day to find out if there were any issues or anything else she could help me with. More
by mrdanny50
Employees Worked With
I believe her name was Rachel
October 22, 2018
Crappy quality and broken promises Had a trailer hitch installed on our explorer. The cut into the bumper looks horrible. The plastic piece that then goes into bumper broke off the fi Had a trailer hitch installed on our explorer. The cut into the bumper looks horrible. The plastic piece that then goes into bumper broke off the first time we removed the cover - before leaving the ford parking lot. Complained, only to be told we would have to come back for repairs. Manager of the entire service dept said they would fill my gas tank for the trouble. The service manager assigned to our vehicle repeated this to me day of and then denied it when we went back for the repair. Ended up getting half a tank out of them. Also when we went back for the repair, which they scheduled on a Saturday, we were told the body shop is closed on saturdays. So they send us to enterprise for a rental, who was out of cars! Total joke. Writing this review, as this is not the first time we have had issues with this ford service station. We will not be using them again! More
by Shimmer588
Employees Worked With
David sanchez
October 22, 2018
Great Service Trevor provided excellent service. From making sure I had Uber rides to and from the dealership to going over the 10-point inspection with me before I Trevor provided excellent service. From making sure I had Uber rides to and from the dealership to going over the 10-point inspection with me before I left. All in all, a great experience. More
by emkayw
Employees Worked With
Trevor S
October 22, 2018
Service Brought vehicle in for oil change and was done. Price went up from last couple oil changes but no biggie. Nearest dealer to my location Brought vehicle in for oil change and was done. Price went up from last couple oil changes but no biggie. Nearest dealer to my location More
by pnewman7610
Employees Worked With
Rachel service
