Gosch Toyota - Service Center

Great Service I get my oil changed at the dealership. This time took excessive time so I was offered a coupon to compensate for my wait time. I get my oil changed at the dealership. This time took excessive time so I was offered a coupon to compensate for my wait time. More

Excellent service to a whole new level Oil change service done on 4/4/16 at Gosch Toyota in Hemet. Place is entirely new. Overall experience is unbelievably outstanding. From time of arriva Oil change service done on 4/4/16 at Gosch Toyota in Hemet. Place is entirely new. Overall experience is unbelievably outstanding. From time of arrival to time of departure, there was nothing short of excellent customer service! Timely, courteous, professional, clean, great amenities in waiting room, staff going the extra mile to serve you best! Keep it up. More

Great service, great people! I recently brought in my 2007 Highlander for its 5,000 mile service and inspection. Darrin Guy and the rest of the service crew have taken care of us I recently brought in my 2007 Highlander for its 5,000 mile service and inspection. Darrin Guy and the rest of the service crew have taken care of us since we bought the car 2 years ago. This time around, the mechanic noticed several areas under the car that had evidence of leakage, including the transfer case and rack and pinion unit. As I was about to go into sticker shock from the cost of repair, Darrin reminded me that we had purchased the extended warranty and that the repairs should be covered. Long story short, he had the adjuster come in, okay the repairs on Monday, and I had my car back good as new on Wednesday. They even covered the cost of a rental vehicle! Darron and the rest of the employees at Gosch Auto Group have always been courteous, knowledgeable, and professional to my wife and I. Customer for life! More

Great Friendly Service Friendly service with a smile. Willing to go above and beyond to keep me happy. kept me informed with what is going on with my car. Friendly service with a smile. Willing to go above and beyond to keep me happy. kept me informed with what is going on with my car. More

First car accident and wasn't sure what to expect I couldn't have been more happy about the results and how safe I felt after getting my car back. It was a brand new car only 6 months old and I had my I couldn't have been more happy about the results and how safe I felt after getting my car back. It was a brand new car only 6 months old and I had my first accident :( I wasn't sure what to expect. My car was in great hands!! It took a long time to fix and $11,OOO later I feel safe driving my family again!! Thank u gosch Toyota More

Jarrod it's very helpful staff. You need to hire more sta Jarrod it's very helpful staff. You need to hire more staff like him because he always make his customers smile and he makes sure to help his cus Jarrod it's very helpful staff. You need to hire more staff like him because he always make his customers smile and he makes sure to help his customers with there needs. Thank you and have a bless day..GO TEAM TOYOTA More

Toyota service department Darron Guy was my service representative. I had a problem with my RAV4, excessive oil consumption. Darron handled entire matter with speed, accuracy Darron Guy was my service representative. I had a problem with my RAV4, excessive oil consumption. Darron handled entire matter with speed, accuracy and patience because of my hesitation and not understanding the process he had to deal with. He kept me informed and never dropped the ball until my vehicle was properly repaired and returned to me. Entire process took quite some time, but when I took delivery of my vehicle, I could not be happier. More

Great service I can't tell you how impressed I was with Bryan Howard in the Toyota Service Department. I had been to two tire companies and both told me I needed n I can't tell you how impressed I was with Bryan Howard in the Toyota Service Department. I had been to two tire companies and both told me I needed not only tires, but struts all around. One told me front struts were leaking, other said back struts were leaking. I have 80,000 miles on my car. One business told me struts are only expected to last 60,000 miles so I was lucky mine lasted so long. Bryan checked my struts in the driveway and had me look at each one with him and told me to remember what I saw. There was no evidence of leakage. He then took me into the office and showed me 5 pictures of struts with successive varying degrees of leakage. He felt I was at picture one. But to give the other businesses the benefit of doubt, I could possibly be at picture two. He told me Toyota doesn't recommend new struts until picture number five, and usually that doesn't happen until at least 100,000 miles. He also gave me a mini lesson on tires. Bryan was wonderful. He was friendly, understanding, supportive, knowledgeable and most importantly I felt I was delt with honestly. There many people that say dealership service departments are unscrupulous and they often tell customers they need things that they really don't need and rip them off. I found the complete opposite to be the case. It would have been very easy for Bryan to tell me I needed new struts, after all he knew two tire companies had already told me that. But, instead he told me I didn't need struts and saved me a ton of money. To add icing to the cake, while he was waiting for my tires to be delivered the power went out and that basically shut the service department down so they couldn't put my tires on until the next day. Wonder of wonders Toyota started a tire sale the next day, buy three and get the fourth for a dollar--Bryan could have charged the price from the day before, but he gave me the current days price--- yeah for me. Just another example of ethics. I was very impressed with Bryan and my whole experience at the Hemet Toyota Service Department and have already told my best friend (who has a Toyota) and two other people my story. And, most importantly I've told my best friend she needs to quit driving to Redlands for her service and switch to Hemet and to be sure and ask for Bryan. Thank you Bryan for such a great experience and for saving me so much money, and thank you Toyota for hiring such a quality, ethical employee. Sincerely Terry Carver More

Service I recently moved here from Nevada and had service for the first time on my 2012 Toyota Venza at your Hemet facility. I was very happy with the quick, I recently moved here from Nevada and had service for the first time on my 2012 Toyota Venza at your Hemet facility. I was very happy with the quick, and friendly service. I will definately be using thi facility for all my service nds. More

Routine Service I took my 2012 Toyota Camry in for a 25,000 (30 month service) mile service. Justin quickly completed the paper work necessary to get the work starte I took my 2012 Toyota Camry in for a 25,000 (30 month service) mile service. Justin quickly completed the paper work necessary to get the work started and advised me that it would take about an hour. As the hour was coming to a close Justin came to the waiting room, sat down beside me, explained what they had done, detailed the condition of the brakes, tires, filters and etc., answered my questions and explained what I might expect to need to do on my next service. It was an exceptional service experience. More