After making an appointment to have my oil changed and my tires rotated on my 2013 Passat, I was told that the whole operation would take 1.5 hours and cost 144 dollars. Now, I think that an hour and a half to change oil is already excessive, but wait until you hear what happened. It took three hours, I was charged more than I was quoted (even though I used a coupon that should have reduced my cost), and the whole time the tech who was working with me kept trying to sell me other maintenance procedures that I had not agreed to have performed at the time of the appointment. My son was waiting with me, sick, and I missed a grocery pickup time as a result. Even if apologies had been offered, which they were not, it wouldn't have mattered. We recently bought a car from this dealer and were told that they were supposed to clean our new car but didn't have time, and that we should bring it back. They are still offering to do this, and they offered to clean my Passat, which they normally do after service, but I don't have a half a day to wait for them to clean my car. I will just go to a car wash. I am forced to get my oil changed with them, because jiffy lube is utterly incompetent, but other than that my shadow will not darken their door.