Service department is a joke I went there for some repairs on my civic and I ended up getting scream at over the phone by Dennis a so call service adviser. He's rude and deserves to be fired. Let's not talk about the other incompetent name Alex he's the one who started all, I been a costumer for more than 17 years and on those long years I have not been so upset at someone like I was on Friday when I spoke to these clown name Dennis. He told me that he did not care how long i been a costumer that him Jonh and Alex were going to put the service department back in order and that should be thankful that he was doing me a favor on re checking on my car for free! Since they charge $140.00 to do so I told him look if you know how to do your job right you will see on the history of my cat that I have not pay 140 before because my car has always been service at the dealership and therefore I don't have to pay since you guys do the work on it. And that's besides the point I had taken my car to get inspected and I ask to do a full diagnosis on my cat before doing any job like that if my car needed a big job and it was more that what my car is actually worth then why do it. Its time for a new one. But They didn't do what I ask they just told me that my car needed a change of the power steering wheel pump but it could wait, then went a head and replace the 02sensor and the camshaft and for that I had to pay 1,011 Then I take the car home and the check engine light came on and I call the guy Alex and he's like well I don't know you must had done something and then he's like I can't tell you nothing if you don't bring the car here. I take it in on Friday and these xxxxxxx Dennis tells me that my transmission is Done!! And that I should be greatfull that I was not getting charge. By him telling me that! I was like are you kidding me that's why I took the car over for you guys to see what the probleam was I pay 1,011 to get the problem fix and now you tell me these do you not think that if I was able to pay 1,110 dollars I can't pay for your stupid 140???to tell me that the first job that you guys did was not done right? He was getting loud and I say that I wanted to talk to Mr. Jim and he say it does not matter what he says Jonh the new service director is above him and there for what Jim says is nothing, when he told me that I truly lost it who is he to say things like that then I ask to talk to Jonh and he say he's gone for the day and it was not even 430 I was like really I went to the shop to pick up the car and there he was. I just think that if these so call Jonh did not wanted to talk to me why hide. At the end of the story I spoke to chassity and she and Mr. Jim got things taking care of. I have been going and sending business to that dealership that I had never ever expected to write these. I know Mr Tony, Mr. Jim, Tito Rosales Michael Deville Alfonso, Yohan, almost everyone there and had always treat me like family until now that I had these undesirable experience in that department. I do want to make clear that not everyone is bad but the bad ones should be cut off before they keep desapointing the costumers.