I have written many reviews on different things and all have been positive ones. This is my first negative one. This one is for Honda Goudy Repair and Honda Roadside assistance, not for Honda Goudy Sales. I bought a car from Honda Goudy, it’s less than 2 yrs old and well within the 3 yr maintenance plan. The battery died all of a sudden which was weird as even with the pandemic on, I drive my car every day. Anyways, it could happen to anyone so I called Honda Assistance who sent AAA promptly who jump started the car. I kept the car on for quite some time to charge the battery. I drove around for some time as well. The next day, the battery was dead again which made me think it may be a faulty battery or may be I didn’t drive around much to charge it. I called Honda Roadside again who sent AAA promptly. This time I asked AAA to check if the battery is bad and they checked and confirmed it was bad. They jump started my car and I decided to go to Goudy Honda repair to replace the battery as I was withing the maintenance plan of 3 yrs and here’s where all the problems started.
When I went to Goudy Honda Repair, they checked the battery twice and the battery report came out clean. They said they couldn’t change the battery if the report is clean. I considered that fair so I told them that if it dies again, I would have to call Honda Roadside assistance again and we would just be going in circles. To that I was told that if the battery dies again, I should ask Honda Roadside to tow the car and if the battery check failed then they would replace it. I asked what if I spend all this time towing the car and for any reason the battery check didn’t fail. To that I was told then the battery can’t be replaced. So I told them that it doesn’t make sense for such a policy in place and to treat customers like this. I realize that you can’t take my word to change a battery just because I said it’s bad and my car won’t start but I have proof that the battery is bad as I have called up Honda Roadside twice already and potentially will call them again and the AAA agent that Honda Roadside sends itself is saying it’s a bad battery is proof that whether the battery is bad or not, the calls continuously being made about it including a person having to jump start the car everytime is proof enough. Goudy Honda Repair said that they can’t co-ordinate with Honda Roadside Assistance.
I had enough by then so I left Goudy Honda Repair, drove the car for quite a few hours just to ensure that it’s charged enough. The next day the same problem. So I called up Honda Roadside this time to see if they would be more helpful and their response was they cant do anything other than just send a person to jump start and I would have to take it up with Goudy Honda Repair for a battery change. I had gone thru enough by then and knew Honda wouldn’t help me so asked to at least be transferred to the complaints dept. I was transferred to a message saying the office is now closed. What poor service for Roadside Assistance to be talking to an upset customer and just transferring them to a service that is closed and doesn’t take voicemails. I am sure they could have checked the hours of operation before transferring. It was more like ok let’s move this problem to someone else.
I dont know if this is a Honda Roadside Assistance or Goudy Honda Repair issue as this seems like a broken policy of Honda overall where they can’t co-ordinate between teams. One would expect that even if it’s a broken policy, a simple verification would help here as Honda Roadside Assistance has to pay AAA everytime they send a person to jump start not to mention an upset customer.
I would have expected more from Honda. Clearly, they have good cars, they sell well but when it comes down to post sales you are on your own. Let’s be real here. When you go to buy a car, you have the sales people try to incentivize you by throwing in a freebie here and there just to make a sale but when it comes down to post sales, let’s treat the customer like crap because now the sale is made. Thanks Honda for treating your loyal customers like crap. You can be well assured that I will not be a returning customer for sure.