Goudy Honda

Rating I provided is for advisor and the tech that worked on my car.... Recently visited Goudy Honda to service my 2019 Clarity EV (still well within warranty). Was approached by an adviser named Neil He. I on my car.... Recently visited Goudy Honda to service my 2019 Clarity EV (still well within warranty). Was approached by an adviser named Neil He. I explained my problem with my vehicle (car will not charge) and he suggested I should take it back to the Honda dealership where I purchased it for warranty repair. I said, "why do I have to take it back, I am allowed to take it to any Honda dealership for work"? He then said that it may take all day or even overnight to give me a diagnosis. I kindly replied and said not a problem I'm not in a hurry to get my car back. A few hours passed Neil called me stating they didn't find any problem with my car charging port and car is ready for pick up. I returned to Goudy and picked up my car assuming the problem was with my home Level2 charger. The technician did not even charge one bit of electricity as I realized I left Goudy with less battery percentage than when I dropped it off in the morning. I got home and tried my Level2 & the OEM Honda Level1 cable (on multiple indoor home power outlets) again and its still not charging. Later that evening, I reviewed the dash cam footage while my vehicle was there. One thing for sure is they did not plug my car into their Level2 charger for more than 3 mins. I carefully reviewed the video and did not see their Level2 charger change any lights from the time they plug, unplug, and pull out of parking space Based on the technicians conversation with another colleague (my dash cam has audio recording too), he does not appear to know how an EV work. I called and left a message for Neil to return my call and its been more than two days and I have not heard back. I also did an online chat on Goudy's website to express my concern and I have yet received a call back from a manager that I was promised to. NEVER WILL I GO BACK TO GOUDY FOR SERVICE! Their service is terrible and they should have a certified trained EV technician to even touch this type of vehicles. Since then, I have made an appointment with another Honda dealership to take my EV in for diagnosis. More

Terrible Customer Service from Front Desk Service Department : A while ago I went to pick up my car and felt like I was bothering the two ladies behind the counter. I walked in and waited awk Service Department : A while ago I went to pick up my car and felt like I was bothering the two ladies behind the counter. I walked in and waited awkwardly for several moments for someone to acknowledge me. (I was there in the 6 o' clock hour and they close at 7.) I was the only customer there! They were busy with end-of-day paperwork and didn't bother to look up or greet me. Then the lady on the left looked to the lady on my right and said something to the effect of "I'll finish the paperwork if you help her." Then, and only then did she say she was going to help me...all I felt was like I was interrupting them! I email the manager because I believe in solutions and not going directly to yelp with a negative review... But it's been months now, with no response. I was in the midst of making my service appointment when I remembered my last experience and feeling like a 3rd wheel! Then when she presented the bill to me, I didn't see the itemized list of work completed, so I asked where the list was... (as I was actively looking. ) She was pretty short with me and said something like "if you look on the first page, it's there." I don't look at service notes everyday so I'm not familiar with where things are located! It's bad enough that women do not get respect in the car industry... These woman do not help the reputation. I've never had an positive interaction with a female at Goudy. Everytime I ask a female a question, she can never give me a direct answer. She always has to ask someone else. Sadly, these guys are within walking distance, but I don't think I want to give them my business anymore. More

Very pleasant experience buying a car from them . Tito's team the best.Maritza wonderful, sweet lady ,very professional .just good people working there Eduardo team the best.Maritza wonderful, sweet lady ,very professional .just good people working there Eduardo More

Great experience in service department Great experience today at Goudy Honda, Daissy Cabrera she is service consultant answerd all the questions I had on my car for its oil services. Great experience today at Goudy Honda, Daissy Cabrera she is service consultant answerd all the questions I had on my car for its oil services. More

Simon does it again!!! Simon did a great job introducing me to my car and making sure that both the car and I were ready. His support and attention were fantastic. Simon did a great job introducing me to my car and making sure that both the car and I were ready. His support and attention were fantastic. More

Awesomeness My transaction was very smooth dealing with Irma Ramirez. From hearing my wants, expeditious handling of time, thoroughly being briefed of the vehicle My transaction was very smooth dealing with Irma Ramirez. From hearing my wants, expeditious handling of time, thoroughly being briefed of the vehicle contract n vehicle and ease/options of having extended warranty. Irma Ramirez was not about hustle n bustle but rather informative and making sure I’m being taken cared of. Nothing dragged, no lag, just nothing but positive results and a friendly environment. I highly recommended Irma Ramirez and the rest of the Goudy team in getting your next Honda. Absolutely the best dealership and experience I have had in a long time. I now enjoy a new 2019 Honda Accord vs a used one. Thank you Irma Ramirez for making this deal happen. More

Simon delivered our car to us and it was so easy! We bought our Honda through a broker and then Simon delivered it to us by a specified time. He explained all the features of the car to us, gave us a We bought our Honda through a broker and then Simon delivered it to us by a specified time. He explained all the features of the car to us, gave us a test drive, had us sign some papers in the car, and voila! The car was ours and it took about 30 mins of our time. Simon was very thorough and service-oriented. Would definitely use again! More

Sam at Honda in Alhambra Sam was super friendly made sure we got the help we needed he made sure we got the best deal he was patient and answered all of our questions and conc Sam was super friendly made sure we got the help we needed he made sure we got the best deal he was patient and answered all of our questions and concerns More

Amazing! Everyone at this location is super friendly! If you’re looking for a great salesman ask for Francisco! He’ll hook it up and answer all your questions. Everyone at this location is super friendly! If you’re looking for a great salesman ask for Francisco! He’ll hook it up and answer all your questions. He takes his time with you and will make sure you know what you’re getting into before anything. I couldn’t recommend this place anymore. I’m super happy with my purchase!!! More