Goudy Honda

Worst experience ever!!!!! Service department is a joke I went there for some repairs on my civic and I ended up getting scream at over the phone by Dennis a so call service adv Service department is a joke I went there for some repairs on my civic and I ended up getting scream at over the phone by Dennis a so call service adviser. He's rude and deserves to be fired. Let's not talk about the other incompetent name Alex he's the one who started all, I been a costumer for more than 17 years and on those long years I have not been so upset at someone like I was on Friday when I spoke to these clown name Dennis. He told me that he did not care how long i been a costumer that him Jonh and Alex were going to put the service department back in order and that should be thankful that he was doing me a favor on re checking on my car for free! Since they charge $140.00 to do so I told him look if you know how to do your job right you will see on the history of my cat that I have not pay 140 before because my car has always been service at the dealership and therefore I don't have to pay since you guys do the work on it. And that's besides the point I had taken my car to get inspected and I ask to do a full diagnosis on my cat before doing any job like that if my car needed a big job and it was more that what my car is actually worth then why do it. Its time for a new one. But They didn't do what I ask they just told me that my car needed a change of the power steering wheel pump but it could wait, then went a head and replace the 02sensor and the camshaft and for that I had to pay 1,011 Then I take the car home and the check engine light came on and I call the guy Alex and he's like well I don't know you must had done something and then he's like I can't tell you nothing if you don't bring the car here. I take it in on Friday and these xxxxxxx Dennis tells me that my transmission is Done!! And that I should be greatfull that I was not getting charge. By him telling me that! I was like are you kidding me that's why I took the car over for you guys to see what the probleam was I pay 1,011 to get the problem fix and now you tell me these do you not think that if I was able to pay 1,110 dollars I can't pay for your stupid 140???to tell me that the first job that you guys did was not done right? He was getting loud and I say that I wanted to talk to Mr. Jim and he say it does not matter what he says Jonh the new service director is above him and there for what Jim says is nothing, when he told me that I truly lost it who is he to say things like that then I ask to talk to Jonh and he say he's gone for the day and it was not even 430 I was like really I went to the shop to pick up the car and there he was. I just think that if these so call Jonh did not wanted to talk to me why hide. At the end of the story I spoke to chassity and she and Mr. Jim got things taking care of. I have been going and sending business to that dealership that I had never ever expected to write these. I know Mr Tony, Mr. Jim, Tito Rosales Michael Deville Alfonso, Yohan, almost everyone there and had always treat me like family until now that I had these undesirable experience in that department. I do want to make clear that not everyone is bad but the bad ones should be cut off before they keep desapointing the costumers. More

Awesome!! The staff that help us were so polite, friendly and very professional. Made us feel so welcome, comfortable and important. Thank you do much! Great se The staff that help us were so polite, friendly and very professional. Made us feel so welcome, comfortable and important. Thank you do much! Great service. More

Excellent deal Excellent service and affordable price. Employees are friendly and approachable. Easy to talk too. The area is nice. Car selections are good. Features Excellent service and affordable price. Employees are friendly and approachable. Easy to talk too. The area is nice. Car selections are good. Features explained very well. More

Satisfied I’m so happy I came to this dealer, I highly recommend it they help you so much and I think that’s what every other dealer should be doing too, I had I’m so happy I came to this dealer, I highly recommend it they help you so much and I think that’s what every other dealer should be doing too, I had the pleasure to get help from Miguel the sales person if I’m not mistaken. He’s amazing at what he does, welcomes you with a big smile on his face and makes you feel comfortable to ask anything you want and he gives as much information as you need to know about what ever you’re concern about. If I could lease/buy another car I would highly come back to this dealer. Also the manager and the financial manager were super friendly as well and very helper. I’m super happy with their customer service. I highly recommend anyone to come to this dealership. More

Bad first impression that you will not able to earn back First time dealing with this deal / salesman / sales manager and will be the last. We were interested in 2018 Pilot EX / EX-L. Matthew pushed hard to First time dealing with this deal / salesman / sales manager and will be the last. We were interested in 2018 Pilot EX / EX-L. Matthew pushed hard to have us look at their left over 2017 Elite line. He repeatedly said those were on deep discount and would be compatible price wise with the 2018 lower trim. After a day of consideration, we inquired about the price for 2017 cars, and surprise surprise, they were $10K more. I asked for an explanation as I wanted to hear the guy out, all he said was that's their final price. Well, bye. More

Excellent I like working with TiTo and the service was great .. staff was good also es happy with my purchase . I would definitely come back to Goudy Honda I like working with TiTo and the service was great .. staff was good also es happy with my purchase . I would definitely come back to Goudy Honda More

Great Service Michael Avila sold the Honda Accord to me and I love my car. Thank you for not pressuring me, and making sure I got the features I was looking for Mik Michael Avila sold the Honda Accord to me and I love my car. Thank you for not pressuring me, and making sure I got the features I was looking for Mike. Appreciate it, I will definitely be referring others over. Went in for an oil change, general check up, and a car wash. Jose was very helpful, and ensured everything was done within the time frame discussed. The service seemed smooth and prompt. Thank you Jose. More

Appointments are useless I came in for brake change and I was outside in a flood of car waiting to be taken in. My appointment was at 7am. I did not talk to a representative u I came in for brake change and I was outside in a flood of car waiting to be taken in. My appointment was at 7am. I did not talk to a representative until 7:50am! During that time , I heard 3 staff members complain about customers who were upset about the excessive wait. They were bad mouthing customers rather than working, it is completely unprofessional. I am super upset that I made an appointment but it was worthless, it’s a first come first serve system. They was no system for people with appointments. The supervisor showed up at the center at 730 and the workers finally started working. I don’t think this intake system is working. The representative who finally helped me was very friendly. More

New car purchase I have to say that this was by far the best car buying experience I have had. Irma at Goiudy Honda was very knowledgeable and professional throughout I have to say that this was by far the best car buying experience I have had. Irma at Goiudy Honda was very knowledgeable and professional throughout the process, me and my family will certainly be return customers! More

Really Excellent Service! My service advisor was really great and let me know what needed to be repaired, and what can wait until the the next service. The waiting area was nic My service advisor was really great and let me know what needed to be repaired, and what can wait until the the next service. The waiting area was nice too. More