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Goudy Honda - Service Center

Alhambra, CA

4.9
436 Reviews

436 Reviews of Goudy Honda - Service Center

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January 26, 2023

Amazing service, always professional and always updating me with what needs to be replaced in my vehicle. Glad that the employees are bilingual.. that helps a lot. More

by jd27_9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Orozco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Goudy Honda responded

Hi there jd27_9 It makes me happy to read reviews like yours of your personal customer experience while servicing your Honda at Goudy. We want our customers to feel confident in our overall services. Thank you for your trust and business, we look forward to helping you on your next scheduled visit. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

January 25, 2023

Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent More

by Josephrvasquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Samano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Orozco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Goudy Honda responded

Hi there Josephrvasquez Thank you so much for your review!!! I am happy to hear you had a excellent experience with our Advisors Leo & Omar. We welcome you back any time. Happy motoring from all of here at Goudy Honda Service Department. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

January 24, 2023

I’am Very pleased with My experience. Wilson was knowledgeable, professional and courteous. The work was done in a timely manner. I feel safe , comfortable and secure driving My family i More

by rayfrias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilson service tech
Feb 03, 2023 -

Goudy Honda responded

Hi there rayfrias Thank you so much for taking a few minuets out of your day to give both Wilson and our Service Department a quick review!! It makes me happy to hear when our customers have great customer experiences with our staff. We always want our services to be a reflection of our customers needs. We look forward to seeing you back on your next visit! Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

January 13, 2023

Great job from Mr. Wilson Yu. He helped a lot and made my car run again. Thank you! More

by John Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chiwing "Wilson" Yu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Goudy Honda responded

Hi there John Nguyen Thank you so much for giving Wilson & our Service Department a quick review of your customer experience! I am happy to read you had a great one. We look forward to having you back any time. Happy motoring from all of us here at Goudy Honda of Alhambra! Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

January 13, 2023

Staff was friendly, courteous and professional. They addressed all of my concerns with the service of my vehicle. They also provided valuable input. Thank You! More

by sanchezs1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Samano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Goudy Honda responded

Hi there sanchezs1 I am pleased to read your customer experience with Omar at our Service Department was a positive one. We look forward to helping you in the near future. Happy motoring from all of us here at the Goudy Honda Service Department. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

January 07, 2023

Very kind and efficient service consultant can help us to make decision to do the repair for the car。 More

by amyhm_liu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Asheghian
Jan 11, 2023 -

Goudy Honda responded

Hi there amyhm_liu I am pleased to hear your experience with Andre & our Service Department went well. We look forward to the next time we get to help you in the near future. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

January 02, 2023

It was a great experience and excellent service. I wish the maintenance time was a little faster. More

by Su
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chiwing "Wilson" Yu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2023 -

Goudy Honda responded

Hi there Su Thank you so much for taking a few minuets out of your day to give Wilson and the Service Department a quick review. We look forward to having you back. Hopefully next time it will be a little quicker for you, just depends on how busy our techs get. We thank you for your business and trust with your Honda! Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

December 25, 2022

Excellent service. Thanks for the email coupons. Maybe at the end of service dealer can wash my car like other dealerships. More

by roberttorres718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chiwing "Wilson" Yu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2022 -

Goudy Honda responded

Hi there roberttorres718 Thank you for your review, I am glad Wilson was able to help you out and that you had a positive service experience with him as an Advisor during your visit with us. Hope to see you again in the near future. Wishing you & your family a Happy New Years. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

December 17, 2022

The service is great. I go there regularly for car service. The only thing is you need to install heaters at the service department for the sake of your employees. They m More

by Htse005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chiwing "Wilson" Yu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dane Ishii, Andre Asheghian
Dec 19, 2022 -

Goudy Honda responded

Hi there Htse005 Thank you so much for being a loyal long time customer and for taking the time to give us a quick review. I will definitely bring your comments & concerns to management regarding Service Drive set up. Happy Holidays from all of us here at Goudy Honda Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

December 16, 2022

My service advisor was lousy - never said my name, didn't ask if I needed anything out of the car before they took it out of the driveway, had to walk up to second floor to get my jacket, etc. Never a More

by vgokorocha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ishii
Dec 19, 2022 -

Goudy Honda responded

Hi there vgokorocha I am so sorry about your experience, our customers experience is very important to us so I will be sure to follow up with our staff.. I hope that we can continue to earn your trust & business for the future. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

Dec 20, 2022 -

vgokorocha responded

I was very impressed with the dealership -- Art helped me with the sale as he knew my son Nick who had purchased his car there. Everyone was gracious and knowledgeable. I prefer to take my car to the dealer for service - when the parking staff are more friendly and polite than the service advisor, something is wrong. The other advisors appeared to be friendly and competent - I appreciate your requesting surveys -

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