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Graff Chevrolet Company - Service Center

Grand Prairie, TX

4.2
448 Reviews

448 Reviews of Graff Chevrolet Company - Service Center

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September 20, 2024

The biggest complaint was for me that my vehicle was under warranty and there where no loaner cars available. Very inconvenient. More

by Timruffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rodney
Sep 23, 2024 -

Graff Chevrolet Company responded

Thank you for taking the time to tell us about your recent experience at Graff Chevrolet. We strive to provide an exceptional experience for all our customers. I would like to apologize for not meeting your expectations by having a loaner for you. We understand that time is important to everyone. That's why it is always important to mention to your advisor ahead of time that you will be needing a loaner, especially since we are so limited on available loaner vehicles. I will speak with my team and we will correct this going forward. Please know that your feedback is also important to us and will be used to improve the customer experience at our store.

September 20, 2024

No complaints here, really want to trade but I must resist. Better wait times, better Prices, Papa Graff More

by saltymarrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Simons
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 19, 2024

My experience was amazing Mike Perez ans the rest of the team was exceptional thank you for all that you guys did. More

by Yvette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2024

My second time there it was great and quick. I will be coming back soon. More

by MMILLER75040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Simons
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2024

Excellent service never had an issue and they get us in and out , better chances since Malcolm Simons Service Director has taken over . No more Service Advisor pushes and doing things to your vehicle witho More

by Rebecca Campbell/Linda Gosselin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Simons
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2024

Great service and fast service as well, the service I needed was done very very well More

by MARIORC214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Simons
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2024

Very great service and fast than other locations. . thank you so much.. have a great day. More

by C.ROCIO85
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Simons
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2024

Y’all use to charge for a oil change and rotate tires together at a fair price; Now y’all charge for these services separate. Now I’m going to have to go else where. Cause over one hundred dollars for a More

by TSALAZARSR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Simons
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2024

Again, over the top service from Rodney and his Team of friendly fast hands! I will continue to frequent Graff Chevrolet! More

by Randy May’m Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney
September 07, 2024

Service department personnel were knowledgeable, professional, and responsive during my recent visit concerning normal wear, diagnostic and recall service. More

by MDenaliHD80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney - service
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