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Graff Chevrolet

N/A

6 Lifetime Reviews

4580 East Pickard Rd., Mt Pleasant, Michigan 48858 Directions
Sales: (877) 511-0311

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6 Reviews of Graff Chevrolet

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November 12, 2013

"Sadly, the employees don't care about consumer..."

- bravoeco2go

Sadly, the employees don't care about consumer satisfaction or happiness. It is really sad when Graff's employees tell me that we care about my business, in fact the worst thing is when they see me leaving mad they laugh, This is very poor services and bad experienced in my life.

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Recommend Dealer
No
Employees Worked With
service department
April 26, 2013

"Went to dealership loan in hand. They told me they could..."

- discodondon

Went to dealership loan in hand. They told me they could beat it. I have so so credit told them I didn't want my credit ran a bunch of times. As of today I have 20 rejections in the mail and my credit score has dropped a hundred points. I did buy a car they lied about the interest rate(told me 3% and it is 10%). My fault for not looking. I pointed out where the car had been repainted they told me they checked the Carfax and it hadn't. Another lie. Sold me the extended warranty so it was covered for the life of the loan at about $15.00 a month. With my math 60 months times $15.00 is $900.00. The real price is $3300.00 and it is good for 24 months. Trying to cancel it and getting a run around, Tried to do it direct with the warranty place they say Graffs needs to sign off on it. I E-mailed them about my problems and was told Jim would call me to resolve it. Been 2 weeks and nothing, I have sent a complaint in th the AG's office if that doesn't work the court here we come. Most dishonest dealership I have ever dealt with, they make TV used car guys look good.

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Recommend Dealer
No
Employees Worked With
Mason and Chris
February 01, 2013

"After having an awful experience at one of Hank Graffs..."

- guarddog13

After having an awful experience at one of Hank Graffs bank sales, Jim Messick and his amazing sales staff made sure to earn me as a customer. This place is what every dealership should be run like. Amazing customer service.

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Recommend Dealer
Yes
Employees Worked With
Jim Messick
January 15, 2012

"Very "business like" dealership. Will try to..."

- mk5286

Very "business like" dealership. Will try to sell you whatever they can, and do not care if you are getting a bad deal. My experience was awful, and I had several friends that had similar experiences. This dealership has a bad reputation as it is in Mt. Pleasant, much better going to Shaheen Buick GMC dealership on Mission for service for your new/used car, they are friendly and really down to earth people. They treat you like a friend and not just another customer!

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Recommend Dealer
No
Employees Worked With
Jesse Porter
August 16, 2010

"Had a 4wheel alignment done on my car after new..."

- bob96

Had a 4wheel alignment done on my car after new suspension was installed. The put the camber so crooked that my tires are now cupped so bad the car vibrates. I'm going up this week to complain we will see how it goes. I would not recommend this dealer to anyone I went there because I'm a college kid and was running low on funds and didn't want 2 wreck my tires with an off alignment so much for that.

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Recommend Dealer
No
Employees Worked With
N/A
July 28, 2010

"Preformed very sub standard work on my 2009 Cobalt. Had..."

- Mr540 bigblockchevy

Preformed very sub standard work on my 2009 Cobalt. Had to return to get it redone, as the fender and inner fender fitment look like a hack did the work and then they botched the clearcoat - Improper prep so the clear blistered. Then they gave us a hard time about getting that fixed. GIECO insurance was no help either - "it's out of our hands". Hasn't American companies figure out that customer service is the pinnacle to their success?

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Recommend Dealer
No
Employees Worked With
John in Collision
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