Graff Chrysler Dodge Jeep Ram of Rockford

Purchased a car from out of state- had to fly in and the dealership arranged a car to pick me up and even had gloves waiting since it is colder here - very nice touch! Worked with Dave and Patty through pho dealership arranged a car to pick me up and even had gloves waiting since it is colder here - very nice touch! Worked with Dave and Patty through phone/email/text and they were great to work with. Would give 5 stars but once I got here, none of the paperwork was ready that I was told would be ready and it took twice as long as I was told it would take. It was a cash purchase with no trade in so we shouldn’t have had to deal with financing paperwork at all - which I could understand if it took longer because of that, but it should have been a simple process. Because I still had a long drive ahead of me, this was very frustrating. Would recommend working with again, but would clarify all paperwork prior to coming to closing. More

Our sales person Austin Lee was extremely professional and courteous. I would definitely recommend his sales expertise to anyone interested in buying a Vehicle from the Graff Rockford Dealership. I would and courteous. I would definitely recommend his sales expertise to anyone interested in buying a Vehicle from the Graff Rockford Dealership. I would give him the highest rating possible. More

I love this dealership they always treat me with respect and kindness they listen to what I have to say about my truck when I think I have a problem and if they have time right then they take my truck and c and kindness they listen to what I have to say about my truck when I think I have a problem and if they have time right then they take my truck and check out what I have told them I will recommend them to everyone I know great job everyone More

No high pressure sales it was a pleasure doing business with them they were very friendlytook time to go over everything with us on the new vehicle which was great with them they were very friendlytook time to go over everything with us on the new vehicle which was great More

Eric went about and beyond. He was great to work with and very knowledgeable. the truck was very nicely detailed out. Would recommend to all and very knowledgeable. the truck was very nicely detailed out. Would recommend to all More

Very friendly and knowledgeable. They worked hard to get me in the truck I wanted. Eric and Willie were great. I will definitely be going back to them. me in the truck I wanted. Eric and Willie were great. I will definitely be going back to them. More