Graff Toyota

Oil change and antifreeze change was done timely while I waited Guest area was also nice. waited Guest area was also nice. More

One of the worst places I've ever been to. My wife was the one whom mainly dealt with the service department. The service manager or lead whomever he is was an absolute joke. 4 days for a chec My wife was the one whom mainly dealt with the service department. The service manager or lead whomever he is was an absolute joke. 4 days for a check engine light to have to call Toyota to be told what to do and change the sensors that are throwing the code. Then after picking the truck up for the 3rd time the light still comes back on. Dave the service guy then wants to argue and say we need to pay another diagnostic fee for the same codes. A diagnostic fee we had already paid even though we have a warranty plan on our vehicle and shouldn't of had to pay it the first time. Then proceeds to tell us we're ungrateful we could have been charged a rental for the loaner car we received before. And we could have been charged for all the test drives. And we could have been charged 3x as much for the labor. Tells us after we had already called and asked if they still had a loaner vehicle for us when we bring the car back and we're told yes. Then proceeds to say we're not getting a loaner anymore because we're ungrateful once we arrive. These service techs are completely incompetent as well as con artists and scammers. Ended up taking the vehicle somewhere else to not deal with the terrible techs and leadership. I could have cared less if "I" was charged more for labor or parts it was all under warranty I cant help it you were too dumb to figure the problem out and charge the warranty company accordingly. Would not recommend using the service department at Toyota ever More

It was pleasant. They gave me a ride home to wait. Everyone was pleasant. Easy They gave me a ride home to wait. Everyone was pleasant. Easy More

I purchased 2 vehicles from this dealer and referred a relative to this dealer. I was able to work with the dealer in a professional manner and negotiate all of the wants I had for my vehicle. They helped relative to this dealer. I was able to work with the dealer in a professional manner and negotiate all of the wants I had for my vehicle. They helped locate both vehicles and it was an easy buying process. More

Bought a 2022 Honda crv and have been having issues with it since I got it and Toyota has kept my car for a week and still having the same issues with it. Since graft took over, I will say the customer serv it since I got it and Toyota has kept my car for a week and still having the same issues with it. Since graft took over, I will say the customer service is not nearly what it was when Bosak owned it. Very disappointed with how I’ve been treated after buying a $35000 vehicle. I will be calling them again today, since my vehicle is still not running properly More

Brian and the staff were friendly and got me what I wanted. Very happy with my car wanted. Very happy with my car More

Mike Ramirez and the finance guys were awesome! They worked hard to get me in this wonderful car. I love it! They worked hard to get me in this wonderful car. I love it! More

I always find Graf Toyota to have professional, attentive service, friendly staff, comfortable waiting area, thorough explanation of work done. service, friendly staff, comfortable waiting area, thorough explanation of work done. More

Front desk person Sonja was friendly. Disappointed though that my car was not done on time. I clearly stated that I needed rear brakes done and they got fronts instead. Wish I would of re Disappointed though that my car was not done on time. I clearly stated that I needed rear brakes done and they got fronts instead. Wish I would of received a high credit or something on top of what I already recieved. More

Friendly and knowledgeable staff. Comfortable waiting area. Clean facility. Fast and efficient service area and mechanics. Comfortable waiting area. Clean facility. Fast and efficient service area and mechanics. More