Graff Toyota

Prompt service. Friendly people. I had a very pleasant experience. The time was quite reasonable. Friendly people. I had a very pleasant experience. The time was quite reasonable. More

They fixed the problem but we think the labor cost was way too high We had to pay too much for labor way too high We had to pay too much for labor More

It took over 1. 5 hours for just an oil change. When I realized how much time had gone by I asked what is going on. I was told a lot of bla bla bla. I explained I've 5 hours for just an oil change. When I realized how much time had gone by I asked what is going on. I was told a lot of bla bla bla. I explained I've had many oil changes here over the past six years and it's always taken only one hour. They finally sent someone back to check and said it would be another 5 to 10 minutes. I went back in the waiting area and then a gentleman came out and called my name. I responded I'm here and he said my car was ready. I started packing my things and then I heard the gentleman walking around calling my name again same guy. I said I just told you I'm here he said and I quote I didn't see your lips moving. But he heard me because he said my car was ready. I found this very rude and I told him that in particular that he was very rude. More

I got an appointment at my convenience and I liked the way she treated me. I think that's enough said. way she treated me. I think that's enough said. More

Very friendly and knowledgeable. We went over everything I wanted done. Called me out in the shop and showed me what they were doing. Didn't wait very long and I was on my way. We went over everything I wanted done. Called me out in the shop and showed me what they were doing. Didn't wait very long and I was on my way. More

Tony was my sales guy, and Trustan was the finance manager, and Robert was the fellow in the finance department that buttoned up all the paperwork with me. Tony was all good, Robert is 100% on point, manager, and Robert was the fellow in the finance department that buttoned up all the paperwork with me. Tony was all good, Robert is 100% on point, but Trustan is the absolute man! It is because he had his hands on my deal from the beginning in the way he operates with the beauty of his personality, mixed in, EXACTLY why I felt so confident and passionate about purchasing from your dealership! More

Robert in finance is the only reason this wasn't 1 star. I had issues getting someone to even work with me in the beginning. I almost passed up Graff but Tresten came back and helped me out. I drive 15 hour I had issues getting someone to even work with me in the beginning. I almost passed up Graff but Tresten came back and helped me out. I drive 15 hours up to Indiana from Texas because it was a fairly good deal and I wanted that exact truck. Well I drive 15 hours back, and 3 days later when I go to get new tires on it am told that the rear axle bolt is sheered off. The same issue I repeatedly asked the guys to check before I purchased the vehicle. When I texted the guy that said "hey text me if you have any issues," I'm just sent a reply that basically reads "it may be covered under the warranty". Fortunately it was. Well now 9 days since I got it the A/C is now not functioning properly. If you buy a new truck I'm sure Graff is a great dealer. But having bought a 50k truck from them and just get a text that doesn't seem to indicate any care for my truck issues, I would not buy another truck from them used. Even an apologetic email would be great, not just "you bought it not our problem" response. More

Tony was great to work with. Very welcoming Very knowledgeable about the Corolla Hybrid I purchased Very welcoming Very knowledgeable about the Corolla Hybrid I purchased More

They said my breaks were at 3mm and I needed new ones the sooner the better. I went to get a second opinion. The other place told me they were at 5mm. sooner the better. I went to get a second opinion. The other place told me they were at 5mm. More

Charged for tire rotation. Tires not rotated. Confirmed with service tech. Could not refund at point of sale. Haven't heard anything since 5/9/26 about expected refund. Tires not rotated. Confirmed with service tech. Could not refund at point of sale. Haven't heard anything since 5/9/26 about expected refund. More