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Grainger Honda
Savannah, GA
134 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 134 reviews
May 05, 2021
I purchased a used car at Grainger Honda soon after it was listed for sale. Consequently, it had not yet been serviced or detailed. After my test drive, I pointed out a clicking noise that needed address was listed for sale. Consequently, it had not yet been serviced or detailed. After my test drive, I pointed out a clicking noise that needed addressed and that the vehicle was not clean inside. I was promised that both would be taken care of, when I returned to take possession in two days. The detailing work that followed was not up to standards. I had to vacuum a large untouched area in the back, scrub off some sticky areas on the floor, and wipe off many smudges on the ceiling. Then, under the manufacturer warranty, I took the car to another dealer who repaired the clicking noise. Also, I called with a question a few days after taking possession and they did not reply to my voicemail message. Overall, Grainger Honda does a very poor job of customer service. More
by DW
Employees Worked With
Sales and Service
Helpful March 13, 2021
Service department is incredibly hit and miss. Sometimes really good, other times you’d swear they are complete con artists. Apparently if you have a new vehicle under factory warranty, they still want to really good, other times you’d swear they are complete con artists. Apparently if you have a new vehicle under factory warranty, they still want to charge you $150 to diagnose the issue. What good is a factory warranty then? That’s a complete ripoff! More
by Ed
Employees Worked With
No clue.
February 11, 2021
Great service. Clifford Mills was very professional, energetic, and very knowledgeable. My visit was an A+. Thanks again. I would not change anything about my visit, I loved it. energetic, and very knowledgeable. My visit was an A+. Thanks again. I would not change anything about my visit, I loved it. More
by derek23
Employees Worked With
Gree Roberts
December 30, 2020
Disappointed in the service department. I do want to say everyone was very nice. I had an appointment but they would not look at my car today because they were too busy. I live an hour away. They could have everyone was very nice. I had an appointment but they would not look at my car today because they were too busy. I live an hour away. They could have at least used my appointment time to run a diagnostic test on my car or called me and said sorry we have overbooked ourselves. More
by Jen
Employees Worked With
Gree Roberts
November 01, 2020
Salespersons not what I expected at Grainger! I stressed to the salespeople that I had to have a rack on the vehicle. I started with one and ended with another Salesperson. Neither asked me about the “opti to the salespeople that I had to have a rack on the vehicle. I started with one and ended with another Salesperson. Neither asked me about the “options”, when picking up the car and as the salesman went over a few items she appeared to be rushed. Compared to other dealers I visited the salesmen don’t seem to know their product. More
by Disappointed
Employees Worked With
Ashley
October 22, 2020
Buying my BMW here was the single greatest deal I've found ever on any car. Staff has and is always friendly and helpful. They are highly recommended! found ever on any car. Staff has and is always friendly and helpful. They are highly recommended! More
by Lmw
Employees Worked With
Michael Jhonson, Sam Grainger, Patrick Grainger, Mark Grainger, Gree Roberts
September 24, 2020
Getting new keys programmed here is a rip off. Grainger charges $140 to have a key programmed. 25 miles away at Hilton Head Honda you can get it done for $60. charges $140 to have a key programmed. 25 miles away at Hilton Head Honda you can get it done for $60. More
by Thomas Markov
Employees Worked With
Gree Roberts
July 30, 2020
Emergency Service Visit While enroute from FL to NC on I-95 last week, the engine on our Pilot began running extremely rough and dreaded “Check Engine” light began flashing. While enroute from FL to NC on I-95 last week, the engine on our Pilot began running extremely rough and dreaded “Check Engine” light began flashing. This was just as we were going by Savannah. We pulled off, checked with Siri, and learned we were less than 5 mi from Grainger Honda. We limped into the dealership. Even without an appointment, they were able to expedite our servicing, by writing us up as “IN TRANSIT”. Thanks to Cameron Vaughan & the entire crew, we were back on the road in a little over 2 hrs. Although they are not my “home” dealership, I wouldn’t hesitate to use them again, and strongly recommend them to others! More
by Dan P.
Employees Worked With
Cameron Vaughn- Svc Advisor
July 01, 2020
I’m astonished at the 3.5 star rating. We recently purchased a new Honda Pilot from Grainger. My wife’s family has bought several cars from Grainger over the years. Our recent experience could not hav purchased a new Honda Pilot from Grainger. My wife’s family has bought several cars from Grainger over the years. Our recent experience could not have been better. From the first internet encounter until final delivery of the vehicle everyone involved was exceptional. We got an excellent price on the vehicle. The trade in price offered wasn’t stellar, but when trading in a 16 year old beater what can you expect? The BCD person Andrea was friendly and knowledgeable. She sent us quotes virtually instantaneously. We were warmly greeted by our salesman Alex Moorman who treated us with courtesy and respect during the buying process. The negotiation process was cordial. I was confused on one of the Honda incentives so the floor manager Patrick Grainger stepped in to clarify things and finish the deal. We next met the finance manager Derek Knowles. In past experience at other dealerships this part of the process can leave a bitter taste. Not so at Grainger. We were offered several packages for warranty extensions , maintenance etc .There was no hard-sell pressure to buy any of the packages. All in all if I could rate them a 10 star I would. Thank you Grainger Honda for a wonderful car buying experience. More
by L Myers
Employees Worked With
Alex Moorman, Andrea Stanley, Patrick Grainger, Derek Knowles
June 28, 2020
Horrible encounter with sales woman, was interested in a Used Blue Toyota Tacoma TRD Pro but she completely overpriced it and would not budge she was extremely rude also. Also the price they give online wa Used Blue Toyota Tacoma TRD Pro but she completely overpriced it and would not budge she was extremely rude also. Also the price they give online was $3000 less than she was trying to charge me, she acted like because I was a woman she could over talk me and bully me into her price. Too bad because I was ready to buy. More
by Waggon84
Employees Worked With
Gree Roberts
