Grand Junction Chrysler Jeep Dodge

Poor customer service We own several Jeeps/Dodge/Chyrsler vehicles we bought new and have had no problems at other dealerships. The customer service in the service departme We own several Jeeps/Dodge/Chyrsler vehicles we bought new and have had no problems at other dealerships. The customer service in the service department at the Grand Junction Chrysler Jeep Dodge Dealership was very unprofessional and dishonest. We bought a new Grand Jeep Cherokee Limited Edition from them and within a few months had a malfunction in the rear latch resulting in a broken rear window. The main Chrysler corporation assigned a case number to our vehicle because it was covered under warranty . Our new vehicle was in this dealership for over a month with no updates or correspondence from the service manager assigned to our case (Mark). We paid the individual who placed our rear window that is contracted through the dealership out of respect. When we picked up our vehicle the service manager (Mark) closed our case without reimbursing us for our window. I had to go back to the Chrysler Corp and get a new case assigned to us to get reimbursed for the window. The chiseler corporation indicated the previous should not have been closed by the dealership until everything was complete. Again, terrible customer service, I would not recommend this service department to anyone. A Very Dissatisfied Customer 06/07/2018 More

Buyer beware!!!! This place is such a joke. Sales dept. Is rude, and service dept. either claims your issue is not covered by the warranty, or just finds some B.S. "pr This place is such a joke. Sales dept. Is rude, and service dept. either claims your issue is not covered by the warranty, or just finds some B.S. "problem" to over charge. You are better off making the trip to Montrose. More

They make it easy on you My truck had warranty work and the GM came and picked it up and delivered it back while I worked. That’s Service at its best that I wasn’t used to at My truck had warranty work and the GM came and picked it up and delivered it back while I worked. That’s Service at its best that I wasn’t used to at other dealerships. Thanks More

Don't waste your time We leased a brand new Dodge Durango and came to realize the agreed purchased price was not correct in the paperwork. After realizing the price mistake We leased a brand new Dodge Durango and came to realize the agreed purchased price was not correct in the paperwork. After realizing the price mistake, a lot of back-and-forth happened, but nothing was changed. Also a few days later when we removed the “advertising” front plate we found our brand new vehicle having four holes on the bumper. Why the punched those holes in the bumper? They They putted 4 holes on the bumper and covered with the advertising plate, they also tried to punch two more at the black section under the area they punched 4 holes. We contacted the salesman who sold us the vehicle, but he never returned our message. I don’t recommend purchasing any vehicle from them. I honestly wish I could undo the deal as I can't bypass the bad feeling I got with this purchase. I can't forget to mention that while negotiating the vehicle, Grand Junction Chrysler "agreed" to the price we were negotiating with a condition that I would give them an A+ Review. At the moment I didn't see why I wouldn't, so they handed me a tablet to post the review and as I mentioned above the price was not the agreed price on the paperwork. I should have never given them that review until after the entire deal was completed and satisfactory. More

Service department Lousy service department vehicle had a 7.30 a.m appointment at 2.47 p.m. vehicle had not even been started on. It was to replace a passenger side air Lousy service department vehicle had a 7.30 a.m appointment at 2.47 p.m. vehicle had not even been started on. It was to replace a passenger side air bag under recall which according to all specs is a 2hr replacement. I think twice before using this dealership. More

Sold car right out from under me during making the deal I had been working a deal on a new 2017 Challenger for over a week now only to have them sell the car right out from under me. Heather said they could I had been working a deal on a new 2017 Challenger for over a week now only to have them sell the car right out from under me. Heather said they could ship the car to me and would check on how long and get back to me on details. Emailed Heather Friday 6/7 I asked for a buyers agreement to send to my loan officer and inquired about the shipping, Sat I asked her again for this information. Mon 6/10, I get an email from her telling me she was off Fri and Sat but she was going to check on the shipping and would get back to me. A few hours later, I get "Sorry we sold the car this morning." Seriously, we have been working this deal and they sell it out from under me without even a "Hey, we have a buyer but you are first because we have been working on it with you." BAD BAD CUSTOMER SERVICE. More

On hold Called about a service issue and was left on hold for just about 10 minutes. I hung up and called the dealship in montrose. Would not recommend to f Called about a service issue and was left on hold for just about 10 minutes. I hung up and called the dealship in montrose. Would not recommend to friends or family. More

Great experience Always happy when we shop @Grand Junction Chrysler. Went out of the way to give me many options on finance great salespeople this is the 5th purchase Always happy when we shop @Grand Junction Chrysler. Went out of the way to give me many options on finance great salespeople this is the 5th purchase 😊 More

Dodge Diesel Torrid was a very helpful sales attendant and was willing to go above and beyond to help us purchase our dream truck! And their financial consultant m Torrid was a very helpful sales attendant and was willing to go above and beyond to help us purchase our dream truck! And their financial consultant made sure to get us the financing we needed to settle the deal! Thank you! More

Awesome buying experience The sales team here is great and very family oriented easiest dealership to work with in the valley will shop here every time. These guys have the be The sales team here is great and very family oriented easiest dealership to work with in the valley will shop here every time. These guys have the best value in town More