Grand Motorcars

I came across the perfect truck on CarGurus. It was so nice and the price was good; a little less than KBB. The dealership selling the truck was Grand Motorcars in Marietta, GA. I looked them up It was so nice and the price was good; a little less than KBB. The dealership selling the truck was Grand Motorcars in Marietta, GA. I looked them up and found only good to great reviews. Like many others, I’ve dealt with the high pressure/zero integrity dealerships before. Once you’ve been lied to and scammed by a crooked car sales team, it makes you dread ever going to a car lot again. The rating and reviews were some of the best I’ve seen so I gave them a try. Best car buying decision I’ve ever made. Honoring the internet discounted price? CHECK. Feeling helped instead of pushed? CHECK. No games or trying to weasel in additional costs on the backend? CHECK AND CHECK! In the end, their car lot calculator worked just like the one on my phone and that is rare. Stephanie is the most candid and caring car salesperson I’ve ever heard of and the overall experience of buying a vehicle this way was as exciting as the new truck and the great price. Good people in car sales do exist. They’re at Grand Motorcars in Marietta, GA. Stephanie is the best! More

I came across the perfect truck on CarGurus. It was so nice and the price was good; a little less than KBB. The dealership selling the truck was Grand Motorcars in Marietta, GA. I looked them up It was so nice and the price was good; a little less than KBB. The dealership selling the truck was Grand Motorcars in Marietta, GA. I looked them up and found only good to great reviews. Like many others, I’ve dealt with the high pressure/zero integrity dealerships before. Once you’ve been lied to and scammed by a crooked car sales team, it makes you dread ever going to a car lot again. The rating and reviews were some of the best I’ve seen so I gave them a try. Best car buying decision I’ve ever made. Honoring the internet discounted price? CHECK. Feeling helped instead of pushed? CHECK. No games or trying to weasel in additional costs on the backend? CHECK AND CHECK! In the end, their car lot calculator worked just like the one on my phone and that is rare. Stephanie is the most candid and caring car salesperson I’ve ever heard of and the overall experience of buying a vehicle this way was as exciting as the new truck and the great price. Good people in car sales do exist. They’re at Grand Motorcars in Marietta, GA. Stephanie is the best! More

PLEASE WHATEVER YOU DO, PLEASE CONSIDER THE ORIGINAL REVIEW AND THE CURRENT REVIEW. UNFORTUNATELY, THIS USED CAR DEALERSHIP IS NOT TRUSTWORTHY AND YOUR HARD EARNED DOLLARS SHOULD BE SPENT ELSEWHERE. I REVIEW AND THE CURRENT REVIEW. UNFORTUNATELY, THIS USED CAR DEALERSHIP IS NOT TRUSTWORTHY AND YOUR HARD EARNED DOLLARS SHOULD BE SPENT ELSEWHERE. I am still dealing with this dealership despite having concluded the purchase in February 2025. The dealership and it's Finance Department is refusing to validate the transfer of the tax, tags and license to my home state South Carolina Department of Motor Vehicles (SCDMV) and the necessary documents to my credit union designating them as the lien holder. Today is Friday, April 25, 2025 and I am currently driving with temporary tags as a direct result of Grandmotors Cars in Marietta, GA refusal to submit the required documentation to the entities involved. The following is a transcript of the interaction between myself and the General Manager: Hello and I greatly regret having to contact you once again involving yet another problem regarding the purchase of the 2023 Lexus GX 460 in February of this year. The tax/title and registration necessary to complete the designation of the lien holder (Navy Federal Credit Union) and the title registration for South Carolina has yet to occur. It is my understanding that the paperwork was sent to SCDMV, but, was returned due to the failure to include the necessary payment to complete the transaction. I have spoken to the Field Manager at the SCDMV and was informed that the reason for returning the paperwork was explained to your Tax/Title and Licensing Registration Department. Due to the timeline I was informed that I should request the tracking number so that SCDMV could retrieve the documents and process this issue as a priority. I have repeatedly contacted the department and have spoken to Mary Ella on countless occasions without resolution. I have spoken to Valerie as well only to be told that I should contact the department manager Ms. Kirney, but, she was unable to give me the contact number due to the number being Ms. Kirney's cell phone number. I have also repeatedly contacted the Finance Managers at the Marietta location and though nothing has been resolved regarding the problem I did receive an overnight temporary license tag to replace the expired tag which was on the vehicle. I must also inform you that each and every person that I have contacted refuse to return any of my calls or provide me with any information to combat the issue. It is sad to say that what should have concluded the sale of this vehicle a few months ago is unfortunately, consuming my life. I have no recourse but to reach out to you as a last resort and implore you to help me with this matter. Harkinder Bhullar: I'm on a flight, I'll get back to you shortly Me: Thank-you for your response and I greatly feel a small sense of relief. I'll await your response. Harkinder Bhullar: Absolutely consider it done, on it as soon as I land ma'am Me: Hello, I would like to once again ask for your support and assistance in the above matter. Please let me know what's going on. Me 1 day later: Good Afternoon, I once again apologize for the constant inconvenience this may cause you, but, I desperately need to know what is going on. Please let me know so that I will know how to proceed and what my options are. I SINCERELY HOPE THOSE DESIRING TO PURCHASE ANY VEHICLE WILL MAKE THE ABSOLUTELY IMPORTANT DECISION TO READ THE REVIEWS ASSOCIATED WITH ANY MAJOR PURCHASE. More

Trade-in Still Not Paid-off. This has been the worst car purchase experience I’ve ever had. And judging from these reviews I am not alone. Unfortunately, I found them too late. M This has been the worst car purchase experience I’ve ever had. And judging from these reviews I am not alone. Unfortunately, I found them too late. My sales rep, Marcus, was amazing but cannot be held responsible for the supporting departments. I’ve given Grand Motors management ample opportunity to make this right. My credit score and insurance costs are being impacted, along with the vehicle repairs that are legally apart of the transaction. A dashboard alert came on less than 12 hours after I left the lot and I had to get that fixed myself at VW because their service department only takes text messages and did not respond. What reputable car dealership would let a new customer drive around with a dashboard red light on? If I can help anyone else avoid this while situation that would be a win for the kingdom. My new used vehicle has been funded for over 21 days but somehow the funds for the note on my trade-in has not been released. I’ve just confirmed with the lender and they are still waiting for the payoff funds. GM please don’t respond with an apology or excuse - just treat consumers with the respect they deserve, before and after you cash the check. Integrity is everything and there is no evidence of it here. Buyers beware! More

Absolutely the worse car buying experience ever. I was so excited to purchase a car from here. They were extremely friendly up until the deal was made, after that it’s pretty much impossible to get I was so excited to purchase a car from here. They were extremely friendly up until the deal was made, after that it’s pretty much impossible to get any assistance. They give you text only numbers to receive help. It took me three months to get my tags. The finance guy, Nick blocked me and stopped returning my calls. I love my car but hate the service I received from them. If I could give a rating of -10 I would. Run as far away from this place as you can. More

Very professional and attentive to the customers needs. Lachelle met my expectations for performance and attitude. Lachelle met my expectations for performance and attitude. More

Steven Gandy is an excellent salesman with great manners. He is very professional and great communication skills. He is very professional and great communication skills. More

Lachelle is awesome! She has a great personality and very easy to work with. I recommend you see her for your next car! She has a great personality and very easy to work with. I recommend you see her for your next car! More

First, I would like to say if I knew there were so many negative reviews on this dealership I would have looked the other way fast. However, I made the awful mistake of trusting to many alpha males. They m negative reviews on this dealership I would have looked the other way fast. However, I made the awful mistake of trusting to many alpha males. They make you gain their trust, reel you in, hook you to lie on top of lies, then drop the ball and leave you hanging. This is my story about GrandCars (Marietta GA) how I was misled into buying a vehicle from their auto lot. 1)There were lack of communication throughout the entire sales. The advertisement of the vehicle mileage was at 78,399 (I have proof) was incorrect the actual mileage was at 80, 323 a difference of 1,924 miles. 2) when I arrived to pick the vehicle up on Saturday, October 19th. The salesman states another salesman had misplaced the keys. Therefore I would have to wait for a locksmith to make the key. Mind you I had driven three hours and they knew I was coming to pick the car up that day. I had to wait an additional two hours before I decided to cancel contract and leave then the compulsive lying started. 3) In order to not cancel contract these lies were told to us and we were coherence into believing the following lies by the service manager let’s just say “Mr.I” in which they have yet to honor. (Lie 1) $500 would be knocked off the total price of car with a five year financing instead of seven. (Lie 2) They would give us 5 free oil changes either through pep boys or Firestone whichever one was close to me. (Lie 3) They would add a full tank of gas in which I had to full the car up myself just to get home. (4) None of the three happened. I hope in the future you will not conduct business this way. I was always told a man word is all he has. It's a bond of humility and respect. This company failed miserably. This dealership is unethical you should be wiling to go far and beyond just to keep your customers satisfied. Shame on you! By the way, I still want what was promised to me during the signing of the contract. More

If I could leave zero stars I absolutely would. To the person who called me about my review and left me a VM, I called you back 3 times, for 3 people to say they don’t know who are. So apparently m To the person who called me about my review and left me a VM, I called you back 3 times, for 3 people to say they don’t know who are. So apparently my issues will not be fixed as I was promised they would. Then today I call again to return your call to be told “honestly you just need to fix these issues yourself”. Updating my review as I have had my car for 2 months now and day one concerns, that I was told would be taken care of are not. I live 4 hours away and why everyone was nice over the phone and very nice while I was there I have unresolved problems that at this point I am going to have to spend money on when I should not have to. When I test drove my car it had floor mats, they took it to the back to “detail” it for me and apparently forgot to put the back mats in. When I got home I texted the lady helping me, who knew they were present at test drive and I was told no problem, we will mail them to you. 2 months later, I’m still waiting after reaching out several times. Also, the plug for the heated steering wheel was missing, I was told it is a very simple install and we will ship it to you, again, I’m still waiting for this plug. To add insult to injury, about 2 weeks I was cleaning my dashboard and the clock in the center fell into the dash. This also happened during the test and I was told it would be fixed by maintenance when they detailed it. Apparently it wasn’t fixed completely or it wouldn’t have fallen again. So I immediately reached out and was assured again that all of my concerns were going to be addressed promptly. That was 2 weeks ago. I bought this vehicle 4 hours away as I thought it was a great deal. I see now I was wrong. I can’t just drive there as it would be 8hrs round trip. My advice, buy a car close to you. This is a headache and my first awful experience buying a car out of state, but I won’t do it again. I am going to have to spend $500-700 (if not more) out of pocket on items that I was promised would be resolved months ago. More