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Grand Motorcars
Marietta, GA
364 Reviews
It is our goal to provide you with an excellent purchase and ownership experience.
If you are searching for the BEST PRICE on a new or quality pre-owned vehicle, look no further. Our NO-PRESSURE, professional, certified sales staff is eager to assist you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 364 reviews
June 01, 2024
For all the negative reviews that have been responded to by grand motor cars saying "regard, as this was posted for a friend and we are handling the issue". Well, I am that friend and no my issue was not re by grand motor cars saying "regard, as this was posted for a friend and we are handling the issue". Well, I am that friend and no my issue was not resolved. The lack of effort and concern to rectify this situation is non-existent. I am sharing my story so no one else falls victim to this company's deceitful sales tactics. I am aware there are 2 sides to every story, but here is mine. I bought a vehicle from here and not even a month later, I broke down on the side of the interstate alone. To preface this story, when I was purchasing this car, I put 14k down on a 34k car. I financed the vehicle with my credit union that I have used for years. When I sent over all the information, my credit union informed me they could not write a check to "Grand Motor Cars" because they were not a licensed business with the BBB. I was shocked to find out, it is because they have a DBA (doing business as) and they are registered with the Secretary of State under a different legal name that I had to PULL out of them. I called the dealership dealing with the finance manager (Steven N) who is no longer employed here who hung up on me over the telephone, and had the worst attitude. Yasha P was the salesperson who sold me this vehicle. A 20 year old with no idea about anything. I also called and texted him about the situation as well and was given lies and the absolute biggest runaround. After a sale is made, they do not care about anything. After finally telling me the legal name as stated on their W-9s , my credit union finally agreed to make the check out to grandmotor cars. Although they had my down payment, they let me leave with a BVA (borrowed vehicle agreement) while they were waiting on the check from the credit union. Meanwhile, I was not given a temporary tag or sent one until a month later when my car was already back at their dealership with a blown engine and they had my 14k down payment and a check from the credit union. How did this happen? On the day of purchase, I brought my father to the lot so that he could drive my other car back home. While looking over the vehicle, my dad said that he smelt coolant. Yasha informed us that it was probably because the vehicle had been serviced and some had probably spilt or something. I was a fool for trusting someone's word and believing they had good intent and took my car home. When purchasing, I let everyone know I needed a good, reliable car as I traveled for work at the hospital, from Albany to Atlanta. This being said, I put 4k miles on this vehicle. One day I was heading to work on the interstate when my car started shaking and white smoke started bellowing from under the hood. Before this, my car had no lights on the dash indicating any issues then it literally blew up and shut off on the highway. My car was towed to the nearest shop where I was told there was a coolant leak and hopefully we could replace the piece and fix it. The problem went deeper, it had damaged the head gaskets. The shop told me I better take it back to the dealer because this issue had been going on before I ever had it. The plastic piece had a hairline crack (hence the coolant smell at the lot) and it had finally busted. I was told by the shop the part that broke had so much “gunk” in it, there is no way this car was serviced as stated... Full story on youtube. I am begging you not to fall victim to this crooked, conniving business. Not only am I out $35k, but a vehicle, time off work, tow bills, now attorney fees, and my sanity... Full story on youtube. After reading many reviews on multiple websites, I am not the only one that has been a victim. Please do not be one of them! More
by Unknown
Helpful April 29, 2024
Great customer service, friendly staff, and they went above and beyond to provide professional service! Highly recommended! above and beyond to provide professional service! Highly recommended! More
by nurse2ceo
Employees Worked With
January 16, 2024
When I purchased the truck. ..everything seemed fine at first...However, the rip in the driver's seat was well hidden. Additionally, the dealer added on charges that should have ..everything seemed fine at first...However, the rip in the driver's seat was well hidden. Additionally, the dealer added on charges that should have been allocated only for new vehicles. I made several calls to the dealership and was promised a call back but none came from the manager or finance manager. More
by javonbrothers
September 15, 2023
4 months ago I wrote a 5 star review the week I purchased my car. I would NOW like to retract my review and let the innocent car buyers who come here to STAY AWAY. Here is my story: Purchasing my car I did my car. I would NOW like to retract my review and let the innocent car buyers who come here to STAY AWAY. Here is my story: Purchasing my car I did realize some things that were not right like the car was advertised at $9995.00 when the deal was complete I ended up financing over $16,000.00. Which did not include any extra warranties or any positive item for me. Bogus additional charges that amounted to absolutely ridiculous charges my example the charge I was to be charged for tags $32.00 the charge Grand charged me was $200.00 + dollars. It’s a complete rip off. Now I purchased my car and it had an alignment issue to bring it back in the following Monday and it would be addressed did that waited there till closing got my car as soon as I exceeded 70 MPH it start the shaking again only worse. Took it back on the following day waited 6 hours there was again got my car at closing and drive it home. When getting in int 75 same issues only shaking alignment was now my wheels practically bouncing while driving was told to get outside estimate did that and turns it is not an alignment it was the wheel components are completed out of operation and could result in the wheel coming off while driving. Mike Wally Sales manger not general mgr as I was told asked me to send him the estimate I did that and he has refused to email me or call or text he has completely ghosted me over this $1300.00 dollar repair. I’m still waiting to hear something but I have contacted my attorney and put this into motion including the erroneous charges and quite possibly illegal charges during the initial purchase and before that with false advertising charges. PLEASE DO NOT BE A FOOL LIKE ME AND PURCHASE A CAR AT GRAND MOTORCARS. You are forced to do your review before leaving the store during the purchase process. Thankfully we have the law on our side to protect us from scams like these folks got going on over there will not be over looked. This will end up costing Grand a whole lot more than just repairing my car like I was told. Trust me they will pay for all the wrong doings to me. Wish they had a zero star that would be the most suitable for these folks at Grand Motor cars. Update as if September 14th 2023 nothing has been done, not one person from Grand has reached out to help me out with this very bad situation. PLEASE DO NOT BUY AN AUTOMOBILE FROM GRAND. THEY WILL RIp YOU OFF FROM the get go!!!! More
by butchwade1211
June 02, 2023
They spray painted the underside of the car to hid serious rust damage that was revealed when we took the car to a mechanic for inspection. Do not buy a car from this crooked dealership. serious rust damage that was revealed when we took the car to a mechanic for inspection. Do not buy a car from this crooked dealership. More
by la;kdfjkla
Employees Worked With
Other Employees :
Mark Burkhalter, Noah Grimes, Byron English
May 15, 2023
In the buying process this dealership return calls have a problem and see will they talk to you or call you back. I called them for over 2 hours wanting to talk with the manager got transferred to a voicemai problem and see will they talk to you or call you back. I called them for over 2 hours wanting to talk with the manager got transferred to a voicemail each time or know one would pick up. The car has been wrecked, if you like spending you hard earned money on wrecked cars and horrible phone service by a dealership then go here. You know who I am because you wouldn’t answer my calls!!! More
by Danahill350
Employees Worked With
April 04, 2023
MOST UNPROFESSIONAL BUSINESS I EVER BEEN. SOLD ME LEMON NOW DON’T WANT TO ANSWER MY CALLS!! SOLD ME LEMON NOW DON’T WANT TO ANSWER MY CALLS!! More
by TheyareLIARS
Employees Worked With
Other Employees :
Mark Burkhalter, Amani Camille, Byron English
February 10, 2023
Won’t answer the phone half the time. Sales manager Erica refused to call me back 90% of the time. Never called me back to give me any numbers. One of the salesman was extremely rude. Nev Sales manager Erica refused to call me back 90% of the time. Never called me back to give me any numbers. One of the salesman was extremely rude. Never seen a business less interested in making money. I called several times because I really wanted that car, but there is a limit. I will end up buying a car from someone else because of their total lack of customer service. Answering the phone is not hard, but it is a challenge for this dealership. You had better really want a car and be willing to chase the xxxx out of them if you’re going to buy one there. More
by Dissatisfied
January 09, 2023
With all dealerships, their main goal was to sell the car. Meaning, customer service "sometimes" goes out the door. Not saying they were rude, not saying they weren't helpful, but there was a rush / urge car. Meaning, customer service "sometimes" goes out the door. Not saying they were rude, not saying they weren't helpful, but there was a rush / urgency to make sure the deal is done, more than making sure you were acceptable of the vehicle. But, a nice deal was done, they help with the financing. We assisted by the sales rep,...and the boss. That was interesting. They gave a nice deal for the trade in, which I was super happy about. The finance guy, he was extremely helpful. Gave a nice deal based off the parameters that I presented. All in all, I just needed a new car, as the car I traded in was the first car I ever purchased. The new car I purchased now was more fitting, more space, hopefully not a gas guzzler. So, I have a car, and after a month, we will see. More
by Da Baus
