Grand Motorcars

With all dealerships, their main goal was to sell the car. Meaning, customer service "sometimes" goes out the door. Not saying they were rude, not saying they weren't helpful, but there was a rush / urge car. Meaning, customer service "sometimes" goes out the door. Not saying they were rude, not saying they weren't helpful, but there was a rush / urgency to make sure the deal is done, more than making sure you were acceptable of the vehicle. But, a nice deal was done, they help with the financing. We assisted by the sales rep,...and the boss. That was interesting. They gave a nice deal for the trade in, which I was super happy about. The finance guy, he was extremely helpful. Gave a nice deal based off the parameters that I presented. All in all, I just needed a new car, as the car I traded in was the first car I ever purchased. The new car I purchased now was more fitting, more space, hopefully not a gas guzzler. So, I have a car, and after a month, we will see. More

Chris and Erica were great to work with. They made it easy to buy my car and always were easy to contact!!! They made it easy to buy my car and always were easy to contact!!! More

They were awesome, fast and precise working with me on all of my needs. I do recommend!! all of my needs. I do recommend!! More

Good guys. Honored the better price from AutoTrader. Didn't get me what I wanted on my trade-in but got me close. Honored the better price from AutoTrader. Didn't get me what I wanted on my trade-in but got me close. More

Princeton Mays he is good person help me like friend so that is good for me b/c I can invite friends and I see good customer service so thanks. that is good for me b/c I can invite friends and I see good customer service so thanks. More

Great, Respectful, Customer Focused, Exceptional Dealership, from the Leadership on the way down to the Sales force, I highly recommend this dealership for their ability to work with myself, during Dealership, from the Leadership on the way down to the Sales force, I highly recommend this dealership for their ability to work with myself, during this holiday season, kudos. More

Donnie was awesome very informative and all the way well rounded dealer . He has great vibe and very good energy , which is what you are looking for with all the pressures of buying a good car thank you Don rounded dealer . He has great vibe and very good energy , which is what you are looking for with all the pressures of buying a good car thank you Donnie . More

I JUST GOT A LETTER TODAY THAT THEY PUT A STOP PAYMENT ON THE CHECK THAT WAS SENT TO THE DMV TO PAY FOR MY TAXES!!!!!! THESE PEOPLE ARE FREAKING CROOKS, THIEVES, AND LIARS!!!!! I HAVE PICTURES OF THE LETTER THE CHECK THAT WAS SENT TO THE DMV TO PAY FOR MY TAXES!!!!!! THESE PEOPLE ARE FREAKING CROOKS, THIEVES, AND LIARS!!!!! I HAVE PICTURES OF THE LETTER I UPLOADED TO THEIR GOOGLE REVIEW!!!! MY BANK PAID THEM IN FULL FOR THE COST OF EVERYTHING!!!!! More

My salesperson was named Farah she is nice and friendly and knowledgeable the financing went outstanding I was looking for a certain truck and couldn't get up inside the truck with my legs and back so I fo and knowledgeable the financing went outstanding I was looking for a certain truck and couldn't get up inside the truck with my legs and back so I found another truck a ram four-wheel drive I end up buying that one it's one of the best purchases I made the sales manager was everything went very very well I'm totally pleased thank you More

DO NOT BUY HERE! !! THEY LIE ABOUT THE CAR FAX AND THEN KEEP YOUR DEPOSIT. I purchased a car on 4/7/22 my sales person name was mackenzie she’s was as sweet as she cou !! THEY LIE ABOUT THE CAR FAX AND THEN KEEP YOUR DEPOSIT. I purchased a car on 4/7/22 my sales person name was mackenzie she’s was as sweet as she could be but management suck. Let me start by saying the car was ok at first sight after taking it home I noticed it was nasty on the in side, the back tire rotten, mileage was fabricated, they don’t have any Ford floor mats, I was told they would just go get them from another Ford on the premises but after my purchase she told me the car was no longer on the lot so I was left with one floor mat on the driver side that was already raggedy . I was told that the carfax on the grey 2018 Ford Fusion hybrid was clean with no accidents. Once I got it home I noticed on 4/11/22 there was a Ford collision sticker located on the door by the vin. I called Ford collision center and they confirmed that the car was in there shop May of 2018 and had work done on it due to an accident. I called and spoke with the most unprofessional “manager” name Travis. He told me that it’s not their fault and they are not responsible I would have to contact Carfax. I told him I will come on 2/12/22 on my day off to return the vehicle and he told me that I’m going to bring it today if not they was filing a stolen report on the vehicle. And that’s when everything went left. I did not appreciate him threatening me. TRAVIS IS THE SAME PERSON THAT TRIED TO FORCE me to get a warranty on paint and etc that was $1999.95. When I asked for him to removed it he stated that he couldn’t because it was something they put on the car when they first come in. My fiancé had to let him no again that we didn’t want the warranty and he denied to take it off three times until my fiancé said we not buying the car unless they take it off and that’s when he removed it. I get a call from another manager named Ron and he told me that if I bring the car today that he will give me my money back from the deposit which was $500. He did let me know that he got off at 6:00 PM and another manager will help me which he did not. He gave me a paper that I know i didn’t sign and it wasn’t given to me with my originally contract. They tell me I have to pay fees for $100 a day from purchase plus $2.95 per mile due to them breaching the contract by lie’n about the carfaxSo now I have to file a claim against them for my $500 dollars and more. Once again DO NOT BUY FROM HERE. More