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Grand Prairie Ford

Grand Prairie, TX

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4.7
2,518 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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701 E. Palace Pkwy

Grand Prairie, TX

75050

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Showing 2,518 reviews

April 05, 2026

I came to get my oil changed didn’t have enough mileage, switch to doing my differential and transfer case and they didn’t have the oil. About a month ago I had an electrical problem with my Uconnect. You c More

by mjohneberhardt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t work any of these people
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Apr 10, 2026 -

Grand Prairie Ford responded

We value your input and understand your frustration. These situations don't reflect the level of service we strive to provide our customers, and we would appreciate the opportunity to speak with you about this. Please contact Victoria Courtney at 855-971-6306 so we can discuss your experience further and work toward a resolution.

April 03, 2026

Always the best expedient at Grand Prairie Ford. Nelson has always taken exceptional care of us and we highly recommend this dealership and their service department. More

by Texmax357
Recommend Dealer
Yes
Employees Worked With
Nelson
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Apr 10, 2026 -

Grand Prairie Ford responded

Thank you for your wonderful feedback about your experience with our service team. We are absolutely thrilled to hear that you consistently receive efficient and exceptional care when you visit us. Your kind words about the outstanding service you have received mean so much to our entire team. We truly appreciate your recommendation of both our dealership and service department, and we look forward to continuing to provide you with the same high-quality experience you have come to expect.

April 03, 2026

Great rockelle is a great service advisor She understood my issue and promptly scheduled a fix More

by texasghost
Recommend Dealer
Yes
Employees Worked With
Rockelle
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Apr 10, 2026 -

Grand Prairie Ford responded

Your positive experience means so much to us at Grand Prairie Ford. We're delighted to hear that our service advisor provided excellent support by listening carefully to your concerns and quickly arranging the necessary repairs. Having team members who truly understand customer needs and take swift action to resolve issues is what we strive for every day. Thank you for taking the time to share your wonderful experience with us.

April 02, 2026

Difficult problem solved by caring professionals in the service dept. I will use your service department with confidence in the future More

by jwn7882
Recommend Dealer
Yes
Employees Worked With
Jose Magdaleno and Rockelle in service
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Apr 10, 2026 -

Grand Prairie Ford responded

We are utterly delighted to hear about your positive experience with our service team. It's wonderful to know that our professionals were able to work through the challenging issue you faced and provide the caring support you needed. Your confidence in returning to our service department means everything to us, and we look forward to continuing to provide you with the reliable, professional service you deserve.

April 02, 2026

First class treatment Good people great service department. I'm very pleased. Number one in my book More

by rt3
Recommend Dealer
Yes
Employees Worked With
Antonio
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Apr 10, 2026 -

Grand Prairie Ford responded

Your positive feedback truly means everything to us. We're delighted to hear that you experienced exceptional treatment and found our team to be wonderful people. Knowing that our service department exceeded your expectations and earned such high praise fills us with pride. Your satisfaction is what drives us every day, and we're honored to be your top choice. Thank you for taking the time to share your experience.

April 02, 2026

I took my car in on a Saturday. I ask the young man how long it would take, he said maybe today or we will have it ready by Monday. I told him I had a funeral to attend on that Mond More

by LARRYMOCK2623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Apr 10, 2026 -

Grand Prairie Ford responded

Thank you for your wonderful feedback about your recent service experience. We understand how important it was for you to have your vehicle ready for such a meaningful occasion, and we are truly glad our team could accommodate your timeline. It means so much to us that our staff member went the extra mile to prioritize your repair and have your car completed the same day. We appreciate you taking the time to share your experience, and we look forward to serving you again in the future.

April 02, 2026

Good The experience was good and they help me with my truck i will go back okay More

by arcefrank34
Recommend Dealer
Yes
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Apr 10, 2026 -

Grand Prairie Ford responded

We are honored to hear about your positive experience with us. It's wonderful to know that our team was able to help you with your truck and that you found the service satisfactory. Your satisfaction means everything to us, and we truly appreciate customers like you who take the time to share their feedback. We look forward to serving you again and continuing to provide the quality assistance you deserve.

March 31, 2026

It's the best dealership in Texas! I've always had an outstanding experience here! Nelson ROCKS! More

by TEXLES357
Recommend Dealer
Yes
Employees Worked With
Nelson
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March 31, 2026

Nelson ROCKS! !! Nelson always takes excellent care of me and my vehicles every time I need service! More

by TEXLES357
Recommend Dealer
Yes
Employees Worked With
Nelson
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March 31, 2026

I had a really good experience with Nelson Courtney. He was very thorough with detail on the service that was being done. More

by Jeffstringer66
Recommend Dealer
Yes
Employees Worked With
Nelson Courtney
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