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Grand Prairie Ford

Grand Prairie, TX

Overview
Employees
Reviews
Vehicles
4.5
1,325 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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701 E. Palace Pkwy

Grand Prairie, TX

75050

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Showing 1,325 reviews

March 06, 2024

Had my car for almost one month. Did not look at it until it had been there for 2 weeks More

by larrydwatson
Recommend Dealer
No
Employees Worked With
Santos
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Mar 08, 2024 -

Grand Prairie Ford responded

We apologize for the extended duration it took to address the issues with your vehicle. Your satisfaction is our priority, and we understand your frustration with the length of time it took to complete the necessary repairs. We strive to provide efficient and timely service to all our customers, and we regret that we fell short of your expectations in this instance. Please know that we are actively reviewing our processes to ensure that similar delays do not occur in the future. If there's anything else we can do to address your concerns or if you have any further feedback, please don't hesitate to reach out to us. We appreciate your patience and understanding.

Helpful
March 06, 2024

This was the last service on my contract. They were supposed to rotate the tires they did not rotate the tires. They got into the car dirty and it smelt like oil for 2 days. More

by Russ S
Recommend Dealer
No
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Mar 08, 2024 -

Grand Prairie Ford responded

We want to extend our sincerest apologies for the dissatisfaction you experienced with our service. Your feedback is essential to us, and we deeply regret that we did not meet your expectations during your recent visit. Your satisfaction is our top priority, and we would appreciate it if you could provide more specific details about your service experience to help us understand the issues you encountered. This will enable us to investigate and address the concerns directly. Our team is committed to providing high-quality service and ensuring that our customers have a positive experience. We genuinely value your feedback, and we will work diligently to rectify any issues and make improvements where needed. Please don't hesitate to reach out to us directly to discuss your experience in more detail or to share any specific concerns you may have. Your input is invaluable, and we are dedicated to serving you better in the future.

Helpful
March 06, 2024

Very accommodating, very helpful, super nice! Loved working with Jackie he got me into a vehicle that I loved!! More

by Miurielpena5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie Mercer
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Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

Helpful
March 05, 2024

Quick efficient everything done exactly as promised larry did a great job I will always come there for my service work More

by Ronsmith8859
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Larry Davis
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Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

Helpful
March 05, 2024

Preston did an excellent job with listening to our needs. He was professional and made the sales process easy with a no pressure process. More

by Thesullivanz.5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Preston
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Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

Helpful
March 05, 2024

Very pleasant. Clean place. Both were very helpful. They answered all my questions right away. More

by Darlenecowand
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Oliva and financer person.
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Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

Helpful
March 05, 2024

They were very quick with their service and answered my concern which provided to be unfounded More

by sbyrdpfs
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sergio
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Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

Helpful
March 05, 2024

Very pleased with the service, the way everything was explained to me by Santos, about what was going on with my car and the estimated time it would take to check out the car and fix it, it was ready on More

by ANNETTEACOX61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santos
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Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

Mar 12, 2024 -

ANNETTEACOX61 responded

BEST DEALERSHIP, BEST CUSTOMER SERVICE IN THE SERVICE DEPT, SO FRIENDLY AND ON HANDS, GREETS YOU WITH CONCERN, ALWAYS ON HAND WHEN YOU STOP BY JUST TO ASK QUESTIONS, ONE OF THE BEST EMPLOYEES "SANTOS" HE GOES THE EXTRA MILE TO SATISFY HIS CUSTOMERS, AND REMEMBER YOU BY NAME WHEN YOU REVISIT

Helpful
March 05, 2024

Cassondra went above and beyond to help me find what I want and get financing. Everything ran smoothly and everyone was really kind. More

by LaurenArmstrong
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cassondra Dean
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Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

Helpful
March 05, 2024

Always a pleasure to work with the service managers at Grand Prairie Ford. Everything is always done well. More

by Josephco_le
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
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Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

Helpful
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