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Grand Prairie Ford - Service Center

Grand Prairie, TX

4.4
99 Reviews
Call Service Center (972) 975-9621

99 Reviews of Grand Prairie Ford - Service Center

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March 10, 2024

It was great. The team and staff always takes of me and treats me like a valued customer More

by BIGC1079
Recommend Dealer
Yes
Employees Worked With
Antonio
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Mar 18, 2024 -

Grand Prairie Ford responded

Hi there, Thank you for your review. We are pleased to hear that our team provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

Helpful
March 09, 2024

Very friendly and knowledgeable Ron allowed me to make up my mode on my purchase without being over-bearing and calling me too often. More

by Jobazzle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Smith
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Mar 18, 2024 -

Grand Prairie Ford responded

Hi there, Thank you for your review. We are pleased to hear that Ron provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

Helpful
March 09, 2024

As soon as I walked in, someone greeted us at the door and was very nice and polite and walked us down to the waiting area so we can wait on the vehicle until they say we can have coffee and if I need any More

by Ericka.brent
Recommend Dealer
Yes
Employees Worked With
I forgot
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Mar 18, 2024 -

Grand Prairie Ford responded

Hi Ericka, Thank you for your review. We are pleased to hear that our team provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

Helpful
March 09, 2024

The wait time was long but Jairo was attentive and informative Jay showed great customer service and understood my frustrations More

by SPUD.HOPKINSII
Recommend Dealer
Yes
Employees Worked With
Jairo jay Sanchez
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Mar 18, 2024 -

Grand Prairie Ford responded

Hi there, Thank you for your review. We are pleased to hear that Jairo provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

Helpful
March 08, 2024

It was great It was a very good experience they will always have all of my business going forward More

by PARTIN_WES
Recommend Dealer
Yes
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Mar 18, 2024 -

Grand Prairie Ford responded

Hi there, Thank you for your review. We are pleased to hear that our team provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

Helpful
March 08, 2024

Jay always takes care of my car and looks out for me. That is why I keep coming back. More

by FREDE.1469
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jairo (Jay) Sanchez
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Mar 18, 2024 -

Grand Prairie Ford responded

Hi there, Thank you for your review. We are pleased to hear that Jay provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

Helpful
March 07, 2024

Antonio has great customer service and kept me informed of my truck being serviced! Awesome service technician! More

by J. White
Recommend Dealer
Yes
Employees Worked With
Antonio
Report | Print
Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

Helpful
March 07, 2024

Great. Efficient, customer oriented, accommodating, communicative, concise, and pleasant. Anthony was good to work with, he got it done. More

by Santiago7
Recommend Dealer
Yes
Employees Worked With
Anthony Vanderford
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Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

Helpful
March 06, 2024

He reached out to his technician to explain the problem and assure the issue was fixed. Always answers the phone as well. More

by ZEKEF098
Recommend Dealer
Yes
Employees Worked With
Chris
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Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

Helpful
March 06, 2024

Had my car for almost one month. Did not look at it until it had been there for 2 weeks More

by larrydwatson
Recommend Dealer
No
Employees Worked With
Santos
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Mar 08, 2024 -

Grand Prairie Ford responded

We apologize for the extended duration it took to address the issues with your vehicle. Your satisfaction is our priority, and we understand your frustration with the length of time it took to complete the necessary repairs. We strive to provide efficient and timely service to all our customers, and we regret that we fell short of your expectations in this instance. Please know that we are actively reviewing our processes to ensure that similar delays do not occur in the future. If there's anything else we can do to address your concerns or if you have any further feedback, please don't hesitate to reach out to us. We appreciate your patience and understanding.

Helpful
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