Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Grand Prairie Ford - Service Center

Grand Prairie, TX

4.4
99 Reviews
Call Service Center (972) 975-9621

99 Reviews of Grand Prairie Ford - Service Center

Sort by
March 06, 2024

This was the last service on my contract. They were supposed to rotate the tires they did not rotate the tires. They got into the car dirty and it smelt like oil for 2 days. More

by Russ S
Recommend Dealer
No
Report | Print
Mar 08, 2024 -

Grand Prairie Ford responded

We want to extend our sincerest apologies for the dissatisfaction you experienced with our service. Your feedback is essential to us, and we deeply regret that we did not meet your expectations during your recent visit. Your satisfaction is our top priority, and we would appreciate it if you could provide more specific details about your service experience to help us understand the issues you encountered. This will enable us to investigate and address the concerns directly. Our team is committed to providing high-quality service and ensuring that our customers have a positive experience. We genuinely value your feedback, and we will work diligently to rectify any issues and make improvements where needed. Please don't hesitate to reach out to us directly to discuss your experience in more detail or to share any specific concerns you may have. Your input is invaluable, and we are dedicated to serving you better in the future.

Helpful
March 05, 2024

Very pleased with the service, the way everything was explained to me by Santos, about what was going on with my car and the estimated time it would take to check out the car and fix it, it was ready on More

by ANNETTEACOX61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santos
Report | Print
Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

Mar 12, 2024 -

ANNETTEACOX61 responded

BEST DEALERSHIP, BEST CUSTOMER SERVICE IN THE SERVICE DEPT, SO FRIENDLY AND ON HANDS, GREETS YOU WITH CONCERN, ALWAYS ON HAND WHEN YOU STOP BY JUST TO ASK QUESTIONS, ONE OF THE BEST EMPLOYEES "SANTOS" HE GOES THE EXTRA MILE TO SATISFY HIS CUSTOMERS, AND REMEMBER YOU BY NAME WHEN YOU REVISIT

Helpful
March 05, 2024

Always a pleasure to work with the service managers at Grand Prairie Ford. Everything is always done well. More

by Josephco_le
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Report | Print
Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

Helpful
March 05, 2024

Quick efficient everything done exactly as promised larry did a great job I will always come there for my service work More

by Ronsmith8859
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Larry Davis
Report | Print
Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

Helpful
March 05, 2024

Excellent! ! Chris is good listener! Problem solved quickly. Chris shows great concern for customers ! More

by foxybarb3
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

Helpful
March 05, 2024

Delivered as agreed Delivered as agreed when I dropped the car for service in the morning More

by EMAILVENKS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Larry
Report | Print
Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

Helpful
March 05, 2024

Great service Great, fast and friendly service provided by all employees, very good and fast following up with what my truck needed! More

by LELIZONDO37
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jose Magdaleno
Report | Print
Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

Helpful
March 05, 2024

They were very quick with their service and answered my concern which provided to be unfounded More

by sbyrdpfs
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sergio
Report | Print
Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

Helpful
March 03, 2024

Tyler was really helpful, very courteous and professional Tyler provided me all options on the table for the issue I approached him with for my car. Very promptly done ! More

by DEEPAK_SRI
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Mar 04, 2024 -

Grand Prairie Ford responded

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!

Helpful
March 03, 2024

Whenever when I come to dealership For service GPF gives me excellent service kind very professional and knowledgeable and the staff is very friendly I just get great service I love to bring my Bronco to GP More

by donlee816
Recommend Dealer
Yes
Employees Worked With
Larry service Advisor
Report | Print
Mar 04, 2024 -

Grand Prairie Ford responded

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!

Helpful
1
...
3
4
5
...
10