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Grand Prairie Ford - Service Center
Grand Prairie, TX
111 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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111 Reviews of Grand Prairie Ford - Service Center
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July 25, 2022
Worst customer service I had had from a dealership in 50 years. Mader appt to have just and oil & filter chance, nothing else for 10.30am Sat morning. We I arrived I was the only vehicle in the bay and I w years. Mader appt to have just and oil & filter chance, nothing else for 10.30am Sat morning. We I arrived I was the only vehicle in the bay and I waited 10 minutes before someone came out to my truck. I live an hour away so I had to wait for my truck. After 3 hours I asked the service advisor where was my truck and he said it was almost ready. I ask him why it is taking so long for just and oil change and I had an appt. He said I had to wait in line. I asked him what is the purpose of having an appointment. I told him the sign in the office says appts are given priority. He did not know of any sign. It also says that on their receipt. After 3 and 1/2 hours my truck was finished and was not even washed. It took that long just for and oil change, That is unacceptable and I was never informed of the status while I was waiting. I will never go back to this dealership. They could have at least offered a free oil change for my trouble. More
by Fklf
Employees Worked With
Mr Ramos
March 21, 2022
I purchased a Ford truck from this Dealership in 2017. I called to make an appointment to get it serviced under warranty because I was hearing grinding noise coming from the front Drivers side wheel (not I called to make an appointment to get it serviced under warranty because I was hearing grinding noise coming from the front Drivers side wheel (not the brakes). I drove 60 miles passing many Ford Dealerships along the way. My Service Advisor tells me it will 7-10 Business days before they get to diagnose it. Either Ford vehicles are breaking down in droves or the Service Dept is poorly ran because 7-10 business days is beyond ridiculous. I was considering buying another truck from them but this changes my choice of Dealerships. I don't want to hear any COVID-19 excuses at this point. You either have qualified Techs or you don't. I checked with other Dealerships and the wait for them varies from 3-5 Days after appointment. Needless to say I made an appointment elsewhere. More
by Mike G
Employees Worked With
Britton Webb
January 02, 2022
$2100 and some change to fix air condition not fix it then charge me $600 and some change did not fix it and want me to bring it back a third time crooks act very unconcerned then charge me $600 and some change did not fix it and want me to bring it back a third time crooks act very unconcerned More
by Yvonne
Employees Worked With
Brent and Melissa
December 19, 2021
Great Awesome salesman Jackie Mercer thank you for your patience and knowledge. Appreciate your time and help. patience and knowledge. Appreciate your time and help. More
by rubysam0263
February 07, 2021
Service manager Melissa tried to get me to say I had Excellent service on my Ford 2006 in exchange for refund of $205. I showed up on 2/6/2021; since I put only “good” I did not get my refund promised. Excellent service on my Ford 2006 in exchange for refund of $205. I showed up on 2/6/2021; since I put only “good” I did not get my refund promised. You can’t cover up what happened with poor service. Although they corrected the mechanical issue I still had to pay for the part, which is not right because I didn’t have this issue when I took my truck to you for an oil change. I requested that the replaced part be saved and I will pick up when I pick truck up, but guess what...it was locked in the service technicians tool box and no one had a key. The service was not at all excellent, so I can not lie just to get a bribery refund. Also the service tech left grease in vehicle. More
by carolinecox140
Employees Worked With
Melissa Gorostieta
July 30, 2020
Parts Manager is not easy to work with I'm currently driving a ford with a broken AC. I'm calling various Ford Dealers to get the part knowing they had multiple in stock and I am out of s I'm currently driving a ford with a broken AC. I'm calling various Ford Dealers to get the part knowing they had multiple in stock and I am out of state just trying to get a part. Still would not release the part and would rather I drive around in 100 degree weather than help to get my vehicle fixed. Will let all my friends in DFW to stay away from Grand Praire ford because of lack of parts department Service. More
by jkovarik97
Employees Worked With
Parts Department Manager declined sale
May 24, 2020
We just purchased our second vehicle from Grand Prairie Ford and our experience was yet again fantastic! Jackie was wonderful to work with and it was a smooth process from the start. Ford and our experience was yet again fantastic! Jackie was wonderful to work with and it was a smooth process from the start. More
by tcmmbutler
May 23, 2020
Very unhappy with GP Ford Services. The lack of concern Very unhappy with GP Ford Services. The lack of concern for the safety of their customers, in these current times is not acceptable. They were i Very unhappy with GP Ford Services. The lack of concern for the safety of their customers, in these current times is not acceptable. They were in and out of my car, various people touching the different surfaces with no gloves, no care nor concern for the customer at all. No precautions taken, they are Not thinking of me, the client. The manager i spoke with was very insensitive and not understanding of what is going on in the world. I expect a company such as GP Ford to be more conscious and aware and show interest in its customers. Not at all what I experienced. More
by missbunny12e
Employees Worked With
She is not on the list
May 15, 2020
Make sure they actually did the service you paid them to do I am a regular customer to this Ford Dealer and I am quite disappointed in the quality of service they provide. I took my vehicle to the dealer to get I am a regular customer to this Ford Dealer and I am quite disappointed in the quality of service they provide. I took my vehicle to the dealer to get an oil/filter change, tire rotation, quick inspection, and a recall repair service done. Upon receiving my vehicle I immediately noticed that my tires had not been rotated. I opened the hood of the vehicle and noticed that my air filter box had been left open (the orange seal of the air filter was actually visible on one of the corners). I also noticed that the windshield wiper fluid had not been refilled. I asked to speak to a manager but they assured me that he/she was in a meeting and could not speak to me. My service representative was very polite and helpful and did offer to refund me the tire rotation amount as well as rotating the tires for me at no charge. I asked her to personally check to see if my oil filter had in fact been replaced and she reassured me that it was. To top of all off, days after my visit I noticed that the service tech had shoved the plastic steering wheel cover under the passenger seat....it is safe to say that I will be taking my business some place else for my vehicle service needs. More
by mubai012
Employees Worked With
N/A
March 23, 2020
Get my HHR inspected Took my car in and they got it inspected for me in less that 30 minutes after saying the wait could be an hour. Fastest I have ever been in and out be Took my car in and they got it inspected for me in less that 30 minutes after saying the wait could be an hour. Fastest I have ever been in and out before. They rang me up and I was gone. Didn’t have to wait for a rep to come out and see what I was there for. Someone came out as soon as I drove up. More
by Kloydretiree
Employees Worked With
Only spoke to the service advisor and the cashier and I don’t know either of their names.
