Grand Subaru

Enjoyed our experience Mike Sinacola was helpful, transparent, and easy to work with, and we appreciated the low pressure environment at Grand Subaru. We highly recommend th Mike Sinacola was helpful, transparent, and easy to work with, and we appreciated the low pressure environment at Grand Subaru. We highly recommend this dealership. More

Much better than expected! We are very pleased. This automobile buying experience was a new one for my wife and me in several ways. First, it was completely negotiated over the internet via email. This automobile buying experience was a new one for my wife and me in several ways. First, it was completely negotiated over the internet via email. Second, we traveled to Grand Subaru from Bloomington, IN, to complete the purchase instead of buying our car from a local dealer. Third, we started the process through a USAA car buyers program and Grand Subaru contacted us with a great price. Other Subaru dealers that contacted us offered us cars that were different from the model we specified, or were unclear about features of their offers to the point that we could not understand them. Local dealers couldn't meet the Grand Subaru price. We had some email exchanges with Melissa Distel, who is very professional and helpful, but Sandy Cuttone is primarily responsible for creating our very high impression of Grand Subaru. Sandy is outstanding. She handled the majority of our online communication and most of the details of the purchase when we picked up the car. She is very pleasant and personable to work with, knowledgeable of the features and operating procedures of the 2018 Forester Touring, and explained them in a clear, understandable manner. We needed to do a bit of research into the Owner’s Manuals afterward, but that is to be expected for an electronics and navigation package as complicated as the ones packed into the new Touring. Especially noteworthy is her ability to complete the blue tooth linkages between our cell phones and the electronics package. The process took a long time because the usual procedures did not work. Her perseverance save us a lot of trouble for which we are very appreciative. I already recommended Grand Subaru and Sandy to a colleague who was shopping for a car for his daughter. It appears now that his daughter will have to wait for a new car, but I will not hesitate to recommend Grand Subaru again when the occasion presents itself. Overall, my wife and I had a great experience working with Sandy and with Grand Subaru. Our only regret is that we live too far away to have our new Subaru serviced by Grand Subaru. More

Great experience Great Customer Service. While we were looking around we were attended immediately. Very helpful made our purchase easier and went out with my new Suba Great Customer Service. While we were looking around we were attended immediately. Very helpful made our purchase easier and went out with my new Subaru Impreza. More

2017 Outback It was a very pleasant experience at Grand Suburu. Mr sales person, Mike, was very helpful and knowledge about the Suburu cars. I would highly recomme It was a very pleasant experience at Grand Suburu. Mr sales person, Mike, was very helpful and knowledge about the Suburu cars. I would highly recommend anyone interested in buying a car to ask for him. More

Relaxed buying No pressure buying here. Very helpful. Answered all my questions. Worked with my budget. Great customer service. No pressure to buy but offered to hol No pressure buying here. Very helpful. Answered all my questions. Worked with my budget. Great customer service. No pressure to buy but offered to hold the car I was interested in for a small deposit. More

EZPZ Factory Order Experience I was shopping for a new car mid-summer after having totaled my previous. I started working with Jen and eventually decided to wait until the 2018 mod I was shopping for a new car mid-summer after having totaled my previous. I started working with Jen and eventually decided to wait until the 2018 models were released, so I kindly asked her to get in touch with me when the new models were available. I hadn't heard from Jen in months and surprisingly she remembered me and called me the day factory orders for new models were available. We went back and forth a bit on options and pricing where she was very transparent. I was worried I was going to get charged a premium over MSRP, but even for the factory order, pricing was still the best in town. Jen kept me updated on the status of my car and when my car arrived, she catered to my schedule for pickup. Normally, I would have negotiated pricing (or tried to), but with the car buying experience through Jen, I felt it wasn't necessary. (I also tried to get a free hat out of the deal, but they don't have hats anymore) More

Excellent dealer. Sandy Cuttone was terrific. Sandy was excellent to work with from start to finish. She had the car prepped and ready to go when we arrived. We took it for a test drive and boug Sandy was excellent to work with from start to finish. She had the car prepped and ready to go when we arrived. We took it for a test drive and bought it without all the fuss about price. The internet pricing at Grand is excellent and makes for a more enjoyable experience. Thanks for making our experience pleasurable. More

Great experience at Grand Subaru Jeff at Grand Subaru was great. He helped us find the exact 2017 we wanted and got us the best price! All if the staff were friendly and very he help Jeff at Grand Subaru was great. He helped us find the exact 2017 we wanted and got us the best price! All if the staff were friendly and very he helpful. I'd recommend Grand very highly. More

Couldn't ask for more Jen was fantastic on many levels. Maybe the best part about her service was her understanding nature and her quick responses to any questions. Jen was Jen was fantastic on many levels. Maybe the best part about her service was her understanding nature and her quick responses to any questions. Jen was by far the best salesperson I've ever dealt with and was extremely knowledgeable about the cars I was looking at. She is definitely not like the stereotypical salesperson and I've already referred several people to her. More