Grand Subaru

Great Service This dealership is very knowledgeable, efficient and courteous in their dealings with customers. They provided us with accurate and fair pricing infor This dealership is very knowledgeable, efficient and courteous in their dealings with customers. They provided us with accurate and fair pricing information to assist us in making the purchasing decision. Their staff, in particular Chris Czaja, made all of necessary paperwork quck and trouble free. More

New forrester I have been a customer since the inception of Grand Subaru. I am on my 3rd Forester!!!!!,I feel that I was always listened to and HEARD. This purchase I have been a customer since the inception of Grand Subaru. I am on my 3rd Forester!!!!!,I feel that I was always listened to and HEARD. This purchase was handled easily by Chiis, I had Joe give up his office, internet issues in the temp. offices , and had a conversation with Mike all approachable and just NICE people. I bring my visit 1st to Grand because of my experiences in service with Joe and Occasionally Anthony, reasonable and again ,my perception is that they LISTEN to their customers. Thanks More

One of the best buying experiences. Bought a 2016 Forrester through Nicole Lacullo. When I inquired online via Cars.com, Nicole responded to me immediately and asked what trim/options I Bought a 2016 Forrester through Nicole Lacullo. When I inquired online via Cars.com, Nicole responded to me immediately and asked what trim/options I was interested in. Within 15 minutes, she provided me with an on line price that was incredibly good. It was better than any of the other prices I had seen to date. We met a few days later and signed the deal. There was no "haggling" needed as I felt they gave me the best price from the start. The had a great inventory selection and went out of there way to deliver the car when I needed it (Nicole came in on her day off for delivery). The car is due my children and I own a Porsche Cayenne. The experience at Grand blew Porsche away. Highly reccomed Grand Subaru. More

Great Car Buying Experience I highly highly recommend using Chris @ Grand Subaru. Chris was a "no pressure" kind of salesman. My wife and I first showed up looking to test driv I highly highly recommend using Chris @ Grand Subaru. Chris was a "no pressure" kind of salesman. My wife and I first showed up looking to test drive the Legacy and the Impreza. Chris let us ride alone and experience the car for ourselves. I felt no pressure and was able to focus on the things I wanted to and not a "salesman agenda." I would come back to this dealership for my next Subaru! More

No hassle sale save time The staffs at this dealership were very friendly. The salesman did his job professionally. I bought a 2016 Crosstrek here. My experience with the deal The staffs at this dealership were very friendly. The salesman did his job professionally. I bought a 2016 Crosstrek here. My experience with the dealership so far so good.Hope them keep the good work in their business. More

So Happy............. People at Grand Subaru dealership were very helpful and willing to answer all our questions.They are very professional and we are happy we have boug People at Grand Subaru dealership were very helpful and willing to answer all our questions.They are very professional and we are happy we have bought our car there and will be coming with all issues and maintenance. Chris did great job and make us feel we can call them anytime and everything will be taken care.If you want a great car and great services go to Grand Subaru...............Highly recommend!!!!! Thank you so much.......Jiri & Petra More

Out of State Purchase Experience My experience with Grand Subaru started with Chris Czaja responding to my internet pricing inquiry for a 2016 Subaru Outback. He responded within 45 My experience with Grand Subaru started with Chris Czaja responding to my internet pricing inquiry for a 2016 Subaru Outback. He responded within 45 minutes with a price for the vehicle I requested that was more than $1,000 lower than the best price I could find in Michigan. I have to admit I was a little apprehensive of the whole out of state purchase process, but I can't imagine how it could have gone better. Chris summarized all costs via e-mail and had the vehicle ready for me when I arrived for my pre-scheduled appointment. I took the car for a test drive and closed the deal within 1 hour. I was presented with offers for extended warranty, Sirius and StarLink. The offers were low pressure, I declined and that was it. (In retrospect, I think the Sirius and StarLink packages were better than I initially assumed.) I think the thing that impressed me the most was the 45 minutes Chris spent after the deal was closed to explain the car's features. Because I was out of state, Grand arranged a 30 day Illinois temporary registration and said all papers necessary for Michigan registration would be sent within 3 weeks. They arrived via UPS just over two weeks later. All papers were included and I got Michigan registration on the first attempt. I recommend anyone considering a new Subaru to give Chris and Grand a shot. The savings more than covered the trip to Chicago. I rented a car and drove, but Chris offered to have me picked up at the airport or train station also. Do it. You won't regret it. More

Terrible Customer Service Purchased a brand new 2015 Outback in August. When it came time for 12,000 mile service, we called and left a message with no one returning our call. Purchased a brand new 2015 Outback in August. When it came time for 12,000 mile service, we called and left a message with no one returning our call. Today (May 16, 2016) the car will not start and we are having it towed and Grand Subaru said they don't know when they can get to it. This will be my last interaction with Grand Subaru and will never recommend them to anyone purchasing a vehicle. More

Honest and no hassle When we got the price quote from Sandy Cuttone we tried to bring it another dealerships. No other dealers could match the quoted price I got. So I wen When we got the price quote from Sandy Cuttone we tried to bring it another dealerships. No other dealers could match the quoted price I got. So I went back to Sandy to purchase my new car. Going in I was expecting to have to haggle and see several supervisors to make my purchase. It was not so. Sandy didn't have to bring the quoted price to her manager . Sandy is the best. This is the first time I enjoyed car buying. Sales should be this way. Take it or leave it. The buying process is smooth and fast. So it is honest and no haggling. People don't have to overpay from one dealer to another. More

Buying a Subaru? Don't go anywhere else except Grand Subaru This is our family's 3rd car purchased at Grand. We live an hour from the dealership with several Subaru dealers in between but I suggest you save yo This is our family's 3rd car purchased at Grand. We live an hour from the dealership with several Subaru dealers in between but I suggest you save yourself time and lots of money by coming here first, you'll be glad you did. Melissa and Chris were great with good follow up and were concerned about the time it took to get us in and out quickly. The dealership is under construction but don't let that stop you, they'll take good care of you. More