Grand Subaru

Great experience Chris is outstanding very knowledgeable and an all around great person to work with! Really knows his product and service well! If anyone I know is i Chris is outstanding very knowledgeable and an all around great person to work with! Really knows his product and service well! If anyone I know is in the market you better believe I'm sending them his way! More

Best new car buying experience Just a note. We just had the best new car purchase experience with this dealer, Grand Subaru. Very professional team. My husband and I having been buy Just a note. We just had the best new car purchase experience with this dealer, Grand Subaru. Very professional team. My husband and I having been buying Subarus since 1998.. By far this dealership and our salesman, Chris Czaja, gave us a great new car experience. Chris took his time with us and made sure we were completely satisfied with our new Crosstrek. I would recommend Grand Subaru and Chris to anyone who is interested in buying a car. More

Chris Czaja, my salesman, was great The best thing about this dealership is Chris Czaja, the salesman I worked with. Via an internet quote he gave me a price that was significantly lowe The best thing about this dealership is Chris Czaja, the salesman I worked with. Via an internet quote he gave me a price that was significantly lower than the next best quote. You often worry that something will go wrong with a low quote when you actually show up, but there were no surprises. Anything extra such as tax and document fee was stated clearly on the quote, and the total price was exactly what I expected. Chris was very straightforward and clear in explaining everything. The car was special ordered, which I knew before coming in. It was promised to me in 12 weeks and was actually delivered in 8 weeks. When we picked it up Chris went over everything: the paperwork, the manuals, and the car itself. He was very knowledgable about everything and there was no feeling of being rushed. He mentioned all the extras that he could sell us, but there was no high pressure or any kind of pressure. When I said I wasn't interested, he moved on. I'd definitely buy again from Grand, and I'd definitely ask for Chris. The only downside of the agency was the finance guy who you have to deal with before you pay. I bought the car for cash with no trade-in, so this should have been a simple and short transaction. Even though Chris had called down to find a time when he could see us, he still kept us waiting for about a half hour. When he finally got to us, he tried to sell us everything under the sun, and this was not low pressure. He wouldn't take no for an answer until I had to get a bit unpleasant and tell him that there was nothing I was going to buy from him and he was just wasting his time and mine. At that point he got rather surly, but he at least got down to business and finished the transaction. The final blow was that his printer was almost out of ink, and the documents he gave me, including the registration, were barely legible. Finance guys are often the weak link at every dealership. More

Painless car buying experience We had a great experience buying our car from Grand Subaru. We were looking for a new car for our daughter who had just graduated college. We looked We had a great experience buying our car from Grand Subaru. We were looking for a new car for our daughter who had just graduated college. We looked at several different cars and spoke with several different dealerships. Once we decided which car we wanted, we started our search on the internet to see what pricing we could get. We have bought several cars over the internet and have always found the experience to be quite painless. We received pricing from our internet salesman, Matt Drwal. Matt's pricing seemed too good to be true. There was not another dealer who could come close to his price. We were a little worried that the deal might have been too good to be true. When I spoke with Matt on the phone, I told him that we did not want to waste our time driving out of our way to find out that there was more to the deal than we had thought. Matt assured me that he could have the car washed and ready before we got there and he would do his best to move the process along as quickly as he could. I think that the whole process took a little over an hour. The car was ready, washed and full of gas when we got there. The paperwork was filled out quickly. We were presented with extra options, but we did not feel pressured to buy anything extra. Matt went over every feature of the car and explained everything in a very simple manner. The finance manager couldn't have been nicer. He also explained everything and made sure that we understood all of the financing details. Once we were all done, Matt put our new license plates onto our new Forester, asked us if we had any other questions, and we were on our way. My daughter loves her new Subaru Forester More

Responsive, honest, helpful We worked with Nealy Anderson through internet sales. She was very communicative, efficient, and honest and did a wonderful job for us. She even calle We worked with Nealy Anderson through internet sales. She was very communicative, efficient, and honest and did a wonderful job for us. She even called us when she found out the new car we wanted already had 150 miles on it because it was driven from another dealer. The car-buying process can be a little slimy, but it was very upfront with Nealy. More

Bought a 2nd Forester within 7 months - these guys are great We bought a 2nd brand new Subaru Forester from Chris Czaja within 7 months. It was a great experience both time - very efficient, lowest price by far We bought a 2nd brand new Subaru Forester from Chris Czaja within 7 months. It was a great experience both time - very efficient, lowest price by far and a good experience picking the car up. I would go back to Chris and Grand Subaru in a heatbeat if I needed another one. More

Excellent Service and Price The staff of Grand Subaru provided exceptional service throughout my car buying experience. Last week I picked up a new Outback via the internet buyi The staff of Grand Subaru provided exceptional service throughout my car buying experience. Last week I picked up a new Outback via the internet buying service. Admittedly I was skeptical of setting up the purchase over the phone, and traveling 300 miles for delivery, but having taken the chance I am thoroughly satisfied. Particularly I want to acknowledge Matt Drwal, with whom I worked to make the purchase. I found him forthright, responsive, and affable. He delivered the exact vehicle I wanted in short order at a price that far exceeded all of the competition I researched. I also wanted to thank Al Hassan in the finance office, Ignacio for picking me up from the airport, and Melissa Distel for ensuring I had a positive experience. Without hesitation I would return as a customer, and recommend Grand Subaru to friends. More

Great People, who are not pushy and get things done My Salesman in the internet sales, Melissa, followed up with me and got my car ordered for the price quoted on the internet. My Salesman, Chris, was My Salesman in the internet sales, Melissa, followed up with me and got my car ordered for the price quoted on the internet. My Salesman, Chris, was warm, friendly and knowledgeable on the car and other item necessary to close the sale. Very busy with many customers, so it too a little longer than I expected, but he gave us undivided attention when we reviewed the car's functions and completion of the paperwork. More

Grand Subaru Does It Right! I emailed many Subaru Dealers in my area for pricing on a 2016 Crosstrek Limited with Eyesight & Moonroof. Nobody came close to Grand Subaru's price. I emailed many Subaru Dealers in my area for pricing on a 2016 Crosstrek Limited with Eyesight & Moonroof. Nobody came close to Grand Subaru's price. Glenn Miller was the Internet Salesman that my wife and I dealt with. Everything was upfront with no games. Glenn was awesome! He found us a Crosstrek that was in transit to the dealership and put it aside. When we completed the transaction it went smooth and quick with no surprises! I would definitely purchase from Grand Subaru again and will be recommending family and friends to Glenn Miller. Our cashier Brittany was also very friendly and professional. Thanks Glenn! Thanks Grand Subaru! More

Quick, no hassle purchase experience I bought my car through USAA Tru-Car. Matt, the internet sales consultant,contacted me within 2 hours of my initial expression of interest through US I bought my car through USAA Tru-Car. Matt, the internet sales consultant,contacted me within 2 hours of my initial expression of interest through USAA. I made a brief visit to dealership in Dec to test drive a Legacy. I ordered the car and Matt indicated it would be available in Feb. He contacted me Feb 9th to say car was ready and I set up appointment on Feb 11th. While I did have to spend 2 hours there completing paperwork and listening to business manager, it was painless compared to previous experiences. They didn't press other optional services, just offered and accepted my answer. The trade-in value on my old car was lower than what I expected based on Kelley Blue Book but not enough to go through hassle of selling it myself. Almost perfect car buying experience. More