Grand Subaru

Happy car buying experience My experience at Grand Subaru was excellent. Everyone I encountered was friendly and helpful. Andrew was very patient and thorough with all the opti My experience at Grand Subaru was excellent. Everyone I encountered was friendly and helpful. Andrew was very patient and thorough with all the options I had when making my decision. More

A+++ Purchase Experience I just picked up my new 2016 Subaru Outback Limited, which was ordered with an ETA of end of December. As one would expect, the car was delivered in I just picked up my new 2016 Subaru Outback Limited, which was ordered with an ETA of end of December. As one would expect, the car was delivered in perfect condition and we are 100% satisfied. We were particularly happy with the delivery date which was a few weeks prior to estimated, and well before the onset of severe weather. The bigger driver in taking the time to write this review is the outstanding purchase experience we had with Grand Subaru. Our Internet Sales Manager was Melissa Distel and from the onset of the process (requesting a quote via Edmunds.com), Melissa was lightning fast, 100% accurate and honest and an absolute pleasure to work with. We received an excellent price offer Melissa, and a thorough explanation of the ordering process and timelines. She kept in touch during the wait period, and handled a change on the order with perfect accuracy. Delivery of the Outback was silky smooth. Everything was in order and the process went extremely quickly. Melissa provided a very thorough walkthru of the car and it's controls, including the video system which I had read could be confusing. We left the dealership feeling confident in our ability to operate the system. Closing the sale with the business manager (sorry to have forgotten his name) was also smooth and very quick. They even had actual permanent plates on hand for the car, eliminating the usual annoyances with the DMV. Yes, there was the expected sales pitches for the purchase of a vehicle protection package and extended warranty, but neither of these pitches could be in any way construed as a hard sell. Simply put, both options were explained in detail with no pressure applied. Given the excellent price we received, I fully expected at some point to be pressured for some upgrades, options or whatever. That never occurred. A big thank you, specifically to Melissa and the business manager, and to Grand in general for the best auto purchasing experience I've ever had. I will certainly recommend Grand to anyone considering a Subaru. D. Ross More

Good price too much upselling Grand Subaru offered by far the best price (if you negotiate online). But once we got there to pick up the car they began the aggressive upsell, inclu Grand Subaru offered by far the best price (if you negotiate online). But once we got there to pick up the car they began the aggressive upsell, including the business manager telling us we made a huge mistake by not purchasing the insurance. This was very off putting and made me question the value and reliability of the vehical. More

No Reason To Go Anywhere Else This has been my second car purchase with Grand Subaru and it was even better the second time around. My sales guy, Chris Czaja, is not your typical This has been my second car purchase with Grand Subaru and it was even better the second time around. My sales guy, Chris Czaja, is not your typical sales person, he is willing to do what he can in order to ensure you are happy and best of all there are no games and no pressure. You will NOT find a better price than at Grand Subaru. I was able to get the car with the specific options I was looking for with a short delivery time. More

understanding and willing to answer all questions With the choices of cars, models, colors having having somebody willing to navigate plus we had to order from another dealer. I'm glad we were able t With the choices of cars, models, colors having having somebody willing to navigate plus we had to order from another dealer. I'm glad we were able to go to just one location for our vehicle. More

Awesome Car Buying Experience! Great price, fast and efficient service. All the employees we had contact with were very friendly and accommodating to our time lines. Matt even gave Great price, fast and efficient service. All the employees we had contact with were very friendly and accommodating to our time lines. Matt even gave us his cell number and said to call anytime with any questions (couldn't believe that!). The service dept. was able to add our side panel/mudflap package on the day we wanted and that service was efficient and timely. We drove away happy with our Forester and the dealership. Keep up the great work. We will definitely be back as well as refer friends and family. More

Grand Subaru Chris Czaja is the BEST!!! If you need a car , I highly recommend to go Chris Czaja from Grand Subaru. He will help you to find the best car within your budget. Chris is very Kn If you need a car , I highly recommend to go Chris Czaja from Grand Subaru. He will help you to find the best car within your budget. Chris is very Knowledgeable about his products and Passionate with his work. As a women , we all hate going to shopping for cars and deal with any car salesman. I was highly recommended by many people to go see him. He was very patient and helpful with any questions . The best part of his service was he will stay honest with you . More

Great service! I spent several weeks test driving cars to decide what I wanted to purchase. I felt jerked around by my local Subaru dealer. At that point I went on I spent several weeks test driving cars to decide what I wanted to purchase. I felt jerked around by my local Subaru dealer. At that point I went online to check prices, and received a quote (via edmunds.com) from Chris Czaja at Grand. His price was well below invoice, the best I had received from anyone. It was totally worth the 2 hour drive from my house to the dealership. Chris was AWESOME!!! He responded promptly to my every email, phone call and text message, and we had the deal settled in a matter of hours. He was straightforward and thorough. He explained everything I needed to know, and what I needed to bring with me to pick up the car. He came in early on a Saturday to take care of me. I've had the car for less than a week and he has called several times to make sure I am happy and answer any additional questions I have. I would recommend Grand Subaru and Chris Czaja to anyone looking for a vehicle. I normally enjoy car shopping about as much as bathing suit shopping (which is to say, not at all), but I found my experience with Chris and Grand to be grand. :) More

Amazing value This dealership offered me the lowest price possible, which I confirmed by visiting other dealerships. I had to haggle on my trade in value but I thin This dealership offered me the lowest price possible, which I confirmed by visiting other dealerships. I had to haggle on my trade in value but I think that ultimately worked out well. The staff was excellent but the closing process was a little slow. I was able to resist most of the addition products they sell but I think they offer very good add ons as long as you negotiate the prices. More

Great Experiene Every Subaru dealer that I contacted was claiming that they had a car similar to what I was looking for, but not exactly what I wanted. Those cars als Every Subaru dealer that I contacted was claiming that they had a car similar to what I was looking for, but not exactly what I wanted. Those cars also mostly had an extra futures that I didn't really wanted, and of course I would have to pay extra for them. In Grand Subaru, Matt offered an option of pre-ordering the car that I exactly wanted and for lower price than the cars already available for sell. I had to wait three months for my car, but I have what I want and for a good price. I am very happy with my purchase. Matt was very friendly, helpful, and professional. He wasn't very pushy, but informative, and seemed to care about me getting what I wanted. I recommend contacting Matt for anybody who is interesting in buying Subaru. More