Grand Subaru

Worth the trip We live in Michigan, about 300 miles from Grand Subaru. After reading the Forester forums online and seeing that people were getting great deals ther We live in Michigan, about 300 miles from Grand Subaru. After reading the Forester forums online and seeing that people were getting great deals there I e-mailed Melissa Distel and told her what we wanted. She offered a great price that was considerably better than any of the dealerships in Michigan were willing to offer. There were only two additional fees that were reasonable but clearly spelled out in her initial offer; when we went to purchase the vehicle all the numbers added up with no surprises or hidden costs. The dealership does offer to sell some additional products and services but we declined and they didn't pressure us to buy more. Our wait for the finance person took longer than expected but the purchase went quickly after we met due to already having our own financing and a check ready to sign. It was very important to us that the dealership not attach a front license plate or any dealer graphics and they complied with the request without issue. The Forester we wanted was in high demand and had to be ordered from the factory with an approximate 3 month wait time. The vehicle arrived 2-4 weeks sooner than expected and throughout the whole process, Melissa was quick to reply to all of my e-mails and answer my questions. We ended up saving a considerable amount of money that wasn't negated by the expense of traveling to Chicago. It was a long day but worth the trip. Give them a call for your next Subaru! More

Sandy @Grand is Great! Dealt w/ Sandy Jackson initially via internet. They had no cars that I wanted but had one on order that was exactly what I wanted, 'cept for the colo Dealt w/ Sandy Jackson initially via internet. They had no cars that I wanted but had one on order that was exactly what I wanted, 'cept for the color (Twilight Blue). The web pages w/ pics of that color were horrible. She had another car in stock in the questionable color, sent me pics and invited me to see it. Went to see it and I loved it! We struck a deal the following Monday. Decent trade-in price and a very good car price. Suffice it to say don't go by internet pic colors. This is probably my 21st new car since 1973. I have never had an easier, no stress experience buying a car in my life! Grand Subaru ala Sandy Jackson is the only way to go! Understand that her dealership is fairly far from my house. The closer one in Naperville (Ger**d Subaru) dealt w/ me like I was just shopping. Didn't reply to my emails to the sales person, manager, nor the "part owner". Go to Grand w/ Sandy! More

2015 Outback Purchase What a great experience. I emailed them the exact model of Outback with all options. The next day I received a reply from Chris Czaja. Excellent pr What a great experience. I emailed them the exact model of Outback with all options. The next day I received a reply from Chris Czaja. Excellent price, far better than in my local area. Great communication with the process during the wait for the car to be built. Flew to O'Hare and they picked me up. I wasn't alone, lots of out of state people were getting theirs as well. It was a bit longer drive to Charlotte than I envisioned when I ordered, but the directness of the dealership in getting me the exact car, at a great price, with no hassle was worth the effort on my part to support their business. Very happy with the purchase experience from Grand Subaru. More

Excellence at Grand Subaru Just keep doing what they are doing, their service was exceptional. Sandy Jackson is the sole reason I purchased my Subaru from Grand and a Subaru at Just keep doing what they are doing, their service was exceptional. Sandy Jackson is the sole reason I purchased my Subaru from Grand and a Subaru at all! She stood out as the best salesperson from the many dealerships I contacted. Her customer service was exceptional, she is extremely knowledgable and friendly. If all the sales people are like her, Subaru should have no problem selling a lot of vehicles. More

Maintenance Service not thoroughly performed After haggling over the $600 price and requesting honorship of a competitor dealer's coupon, I recently brought in my Subaru for a 60,000 mile mainten After haggling over the $600 price and requesting honorship of a competitor dealer's coupon, I recently brought in my Subaru for a 60,000 mile maintenance service. This maintenance service includes changing of several engine fluids (brakes, coolant, etc) and/or topping them off; as well as replacement of spark plugs among others. I knew it had to be done by the dealership because it's a major service in my mind. Although mechanically challenged, I've seen some of the fluid containers from opening the engine hood from time to time. I know that these containers have minimum and maximum markers so I was surprised and disappointed when i checked the car upon driving it back home. The coolant and steering fluids where nowhere near the maximum marks. Worse, the steering fluid was only slightly above the minimum level for a cold engine. Even the inexpensive window washer fluid wasn't topped off. I immediately called back the service guy and sent him pictures of what i saw through text messaging. He said the coolant should not really be topped off to the maximum level but agreed that the steering fluid seemed low and was unacceptable. Because it was late in the day, he was going to call me back the following day to schedule a technician who can visit me at home to top off the fluids. I didn't get a call back so i had to call the service manager and complain. While my complaints were eventually resolved and the coolant, steering and window washer fluids are now at their maximum levels, I can't help but wonder if the services I paid for were truly performed. Trust is hard to regain once broken. Customers beware! More

best price Easy to flu in and get a car best prices in the country for a new Subaru. My company has bought two Legacys in the last 4 months Easy to flu in and get a car best prices in the country for a new Subaru. My company has bought two Legacys in the last 4 months More

How car buying should be. Friendly, respect, good price Went here after another dealership gave me a real tough time about test driving a car. I dealt with Sandy online and in person and had a great experi Went here after another dealership gave me a real tough time about test driving a car. I dealt with Sandy online and in person and had a great experience. I also found other workers there friendly and eager to assist me and show me to her office. I liked that everyone was friendly, treated me normal and not like car buying was this stressful or awkward experience, and the price was more than fair. More

Internet Sales of New Subaru Was referred to Grand Subaru through Consumer Reports. All discussions/emails very professional and clear. In summary: great price, great service, no Was referred to Grand Subaru through Consumer Reports. All discussions/emails very professional and clear. In summary: great price, great service, no tricks! Would definitely buy from Grand Subaru again! More

Worst experience After 7 hours felt like I was raked over the coals. Car was filthy and service was poor. I will never buy another car from this dealer nor will I buy After 7 hours felt like I was raked over the coals. Car was filthy and service was poor. I will never buy another car from this dealer nor will I buy another Subaru. More

Love my new car!! Walked in and the Dan and Mike helped me from start to finish in purchasing my new Forester. Really made the overall experience easy and pleasant. F Walked in and the Dan and Mike helped me from start to finish in purchasing my new Forester. Really made the overall experience easy and pleasant. Feel like I got my money's worth with no haggling or BS. Would and have already recommended this Subaru dealer to others. Thanks guys!! More