Grand Subaru

Name says it all Mason LIES The story starts a little over a month ago when after a recent promotion I decided to buy a new car. This being my first car purchase I was, needless The story starts a little over a month ago when after a recent promotion I decided to buy a new car. This being my first car purchase I was, needless to say, nervous and a little scared. Growing up hearing horror stories about bad dealers and their shifty ways I was cautious to say the least. I looked at several different cars and narrowed it down to the 2014 Subaru BRZ Limited. I looked in the Chicago Suburbs, Indiana, and Wisconsin to find the car I was after. After contacting all of the Subaru dealers in the area I came upon Grand Subaru in Bensenville, Illinois. They advertise being the lowest price dealer and they were right. I first encountered Mason Lies (how appropriate) after he sent me a reply email to my inquiry of a quote of a 2014 BRZ Limited. The initial quote was for a Silver BRZ and his price was $26,286. After a few days I emailed him back asking if he could find me a white BRZ. His reply back was yes and the new price was $25,700. He also explained I would have to put a $500 deposit down since the car needed to be dealer traded. So after a month of extremely heavy researching I decided to go to Grand Subaru and talk numbers with Mason. I brought my uncle along on this quest to help with negotiations and as a support system. The first thing that turned me off was after 10 emails inside of three weeks and E-mailing the night before for an appointment Mason had no idea who I was (Strike one). Mason then led my Uncle and myself back to the BRZ section of the lot. They had several 2014’s and a couple 2015’s. My uncle then asked what the process was to obtain the white BRZ. Mason then replied it would be very easy we would just trade them for one of ours. The only positive I will say about this day is Mason asked if I wanted to test drive. Knowing the car does not have much of a backseat Mason did not attend the test drive. After returning back from the test drive we went into Mason’s office to talk numbers. Here’s where the fun begins! I first asked Mason to again quote me the price for a white and dark gray BRZ. After looking at the computer and scratching down some numbers his quote was about $1000 higher than what he emailed me only a few days prior. I then explain to him that I have an email from him quoting the price at $25,700. He then told us he would ALWAYS honor the quote from the email because he wrote it. We then asked about a lower price, he returned and very smugly stated, “We decline your offer”. (Strike Two) He then stated that to get the white BRZ would cost more and that a $500 rebate from Grand Subaru could not be applied since they had to go get the car. Even though I have an E-mail stating the exact quote of $25,700 and he always will honor what he has written he then raised the price. (Strike Three) So the White BRZ is off the table. Still I really wanted a BRZ so turned our attention back to dark grey at $25,700. Mason then told us that he was going on vacation this next week so we could either buy the car today or wait till he got back from vacation. Yes, let me put my life on hold for you……. NO (Strike Four) I next wanted to talk about financing with Mason. I knew that on the Subaru website it says 0.9% financing for 2014 BRZ’s. We asked the terms and for longer loans what was offered. He replied with 36 months. My uncle asked what about 60 or 72 months? “Here’s where you have to pay close attention”. Mason said for 60 months it would be 1.9%, also Subaru does not offer 72-month loans it would have to be a third-party Mason explained. (Even though at another dealer they stated Subaru does do a 72 month loan and the program is set at .9% with excellent credit, he tried to give us a great price but screw us on the financing.) Mason told me with a high enough credit score 72-months would be somewhere between 1.9% and 2.9% I explained to him the financing would be a deal breaker and to run my credit. He came back and told me my credit score is over 800. He declared “good news” 60 months would be 2.9% and 72 months would be 3.9%. TIME OUT! A few minutes ago 60 months was 1.9% and now it’s 2.9%. (Strike Five) While my uncle argued about all of the garbage that Mason was telling us I went outside and made a phone call to another Subaru dealer. I made an appointment another Subaru dealer in 45 minutes. When I walked back in Mason was gone because my uncle asked him to check something else. I informed my uncle that I just made an appointment with a different Subaru dealer and I was going to be no longer dealing with a person who has NO professionalism, no work ethic, is rude, and a liar. I think that his name says it all Mason Lies over and over again. He has no compassion and no desire to work with you toward buying a car, I felt as if I was bothering him by sitting in his office trying to give him business. A few hours later I bought a 2014 Dark Gray Metallic BRZ Limited for a lower price and with a number of extras. All I wanted to do that Saturday was give my hard earned money to a person who wanted me as a customer, he didn’t need to be my friend just professional. I got none of that meeting Mason. Mason showed me that if I want to buy a Subaru I will avoid Grand Subaru at all costs, unless you want to have the old bait and switch. There lots of other dealers out there who are actually willing to take the time and be courteous to a costumer since we are the ones paying your bills. Think about that Mason, next time you decide to be yourself and lie to a customer. More

'Normal' sales staff that is not pushy, great selection! This was my third purchase from Grand Subaru and with Joe D'Andrea. I called him at 3.30 pm on a Saturday, and I walked out with the car of our c This was my third purchase from Grand Subaru and with Joe D'Andrea. I called him at 3.30 pm on a Saturday, and I walked out with the car of our choice that evening before 6 pm! This is the model experience for Grand Subaru. I think there are three things that really differentiate Grand Subaru: 1. Selection on site: Given the volume they do, they are able to hold a larger inventory of most cars on their lot. Chances are that they HAVE the car you need or they'll be able to get one from a local dealer 2. Pricing: Because of volume, they are able to keep very competitive pricing. I bought a car and then remembered that I had Costco Auto pricing. When I contact Costco, they basically told me that the price I had received from Joe, was even lower than what Costco was able to negotiate for me! 3. Staff: Let's be honest, car buying experience is somewhat overwhelming! I don't know whether it a Subaru thing or just a Grand Subaru thing, but I have never felt "pushed" into a sale. They let you make your decisions, answer your questions and the sales staff is "real". No sleazy car salesmen that you'll find at any other dealership. Even their location is very normal - no fancy couches, no over the top waiting area. I have NEVER written reviews online, but I had to take the time to write one here just for Grand Subaru and in particular for Joe D'Andrea. As many things in life, you look for the one that works, and Grand Subaru definitely works for me! If you're in the market for a Subaru, give these guys a visit - you'll be pleasantly surprised! More

Melissa Rocks! Melissa is the internet Sales Manager. She did an outstanding job with us. A great price, made the buying process FUN!!!! Just a super person. She Melissa is the internet Sales Manager. She did an outstanding job with us. A great price, made the buying process FUN!!!! Just a super person. She spent lots of time with me on the phone going over various car options and this was while she knew I was still just looking. I would highly recommend to anyone that is looking for a Subaru or a new car in general to contact Grand Subaru, ask for Melissa and get yourself a great new car, at a great price, with great options. She spent time with me after the sale going over all the features of the car (unlike a previous dealership that I have dealt with) to make sure that I understood where things were in the car and how things worked. Mark More

The only "All In" Subaru Dealership in Chicago-land! I just finished helping my son and brother purchase a 2013 Crosstrek & 2014 Impreza. We secured price quotes from Internet Sales Manager, Chris Czaja I just finished helping my son and brother purchase a 2013 Crosstrek & 2014 Impreza. We secured price quotes from Internet Sales Manager, Chris Czaja, when seeking to find the best deal possible in the Chicago-land area. Each quote was guaranteed by Chris to be the best and lowest price he could offer, and included all taxes/option costs/fees. His quotes were the lowest available (total price paid was under SMRP), and came with Chris's assurance that the quote would not increase by one dollar when the vehicle arrived. It was a nice experience to work with someone who offered a great price, and then stuck to it when the transaction was completed. When Chris says the dealership is "ALL IN"..............................trust him, they are! More

Excellent Sales service I'm from out of town, but I found a used WRX for sale on Autotrader.com at Grand Subaru that I was going to make the trip to look at, so I put a $500 I'm from out of town, but I found a used WRX for sale on Autotrader.com at Grand Subaru that I was going to make the trip to look at, so I put a $500 hold on the vehicle with Chris C. until I was able to make it out there. Chris was extremely professional, patient, and helpful during the whole process (I ask a lot of questions). Ultimately though, a couple days later I decided to go another route and he refunded me the hold deposit immediately. I highly recommend them if you're looking for a new or used Subie! More

Great dealership! I was referred to Grand Subaru and was referred to Chris Czaja by a subaru forum called Chi town Subaru's. Chris was very helpful and helped me order I was referred to Grand Subaru and was referred to Chris Czaja by a subaru forum called Chi town Subaru's. Chris was very helpful and helped me order a 2015 Wrx. It took exactly 2 months to get,like he said it would. It seemed like a long wait, but chris kept in contact with me the whole time with information,and updates. It helped the wait go by fast. Chris and the crew were very easy to work with,I've bought 6 new cars in the past and this was by far the best dealership experience I've had. I will be buying my next car from Chris at Grand Subaru in the future. I would recommend this dealer to anyone.. Thanks again to Grand Subaru, I'm loving my 2015 wrx! More

Excellent place to buy a car ! I wanted to buy a Subaru Impreza 2.0i premium automatic. I specifically wanted a blue impreza and I was hoping to get it at a good price. I ended up g I wanted to buy a Subaru Impreza 2.0i premium automatic. I specifically wanted a blue impreza and I was hoping to get it at a good price. I ended up getting my car at Grand Subaru even though it is located about 250 miles from where I live ! I corresponded with Chris via email. He was fantastic, responded quickly every single time and provided me with all the details I asked for, thus making the process of buying a car as simple as possible. He also arranged for a blue impreza within 2 weeks ! I only had to go to the dealership to pick up my car! Everything was taken care of prior my arrival & was hassle free. Overall the experience was great and I am very satisfied. More

2015 Subaru Forester As an American military veteran, I only want what is best for my family. In civilian life this translates to good customer service and finding the saf As an American military veteran, I only want what is best for my family. In civilian life this translates to good customer service and finding the safest transporation available. Most people know that Subaru won the Safety award in 2014 over all other automotive manufacturers, and that takes care of 50% of my needs right there. When I contacted Grand Subaru I spoke with Melissa Distel, the dealership's Internet Services Manager. I had researched what I needed and though she also pointed out a few items I had not looked at, she never used strong-arm sales tactics. Each time I communicated with the dealership, the receptionist, the Finance Manager, Melissa,, etc. I was treated as an important customer. I went to two other Subaru dealerships, and though they were courteous price and pressure werre always foremost on these dealership's minds. It was a breath of fresh air dealing with Grand Subaru, and Melissa exemplifies a wonderful example as a respresentative of their dealership. I was provided with detailed expectations for ordering, contant email communication and top-notch service when arriving at their dealership to pick up my new vehicle. Thank you Grand Subaru and Melissa for exceeding my expectations, I will be recommending your dealership for many years! More

Lemon Grand Subaru sold us a lemon! They said the car had no defaults and that it was checked over. We have to put $2000 into it because the front suspensio Grand Subaru sold us a lemon! They said the car had no defaults and that it was checked over. We have to put $2000 into it because the front suspension is messed up and the entire rear components are off balance and the car can't even be aligned. A reverse light was also out the day we bought it and the cruise control does not work. Very bad for business!! Bart said the car was in perfect order and that he could sell it for $1,000 more if at a VW dealership. Well, I'm pretty sure that is not the case. You took advantage of us!! More

Excellent place to buy a Subaru! The person I dealt with at Grand Subaru was Dan D’Andrea. He was knowledgeable, friendly, and gave me the most competitive deal. He was responsive a The person I dealt with at Grand Subaru was Dan D’Andrea. He was knowledgeable, friendly, and gave me the most competitive deal. He was responsive and answered all my questions. If you are thinking of buying a new car, you should go to Dan D’Andrea at Grand Subaru. He is simply the best! More