Granger Motors Inc.

I ordered my F350 in January 2022 and took possession in October 2022. A long wait but overall well worth it. The price was the best I had discovered so we ordered from 1000 miles away. The price remained October 2022. A long wait but overall well worth it. The price was the best I had discovered so we ordered from 1000 miles away. The price remained intact with no changes or hidden addons and additions. The communication from Chip Giles was always factual and honest. The pickup process was virtually seamless, the on-site staff was very friendly and knowledgeable about their products, and the vehicle has been great so far. Definitely 5 stars!! More

Purchased an SUV from Granger in 2018 with Lifetime Powertrain Warranty. Water pump went out Labor day weekend 2022. Water pump is covered under warranty. They want to charge to replace the fluids. The Powertrain Warranty. Water pump went out Labor day weekend 2022. Water pump is covered under warranty. They want to charge to replace the fluids. They also want to charge a diagnosis fee. Warranty paperwork shows diagnosis fee supposed to be covered. What else are they trying to charge me for that is covered under warranty? Warranty website is a joke and you can't reach anyone on the phone number listed on paper work given at time of purchase. Warranty sounds a little suspicious! More

Unfortunately, there is no place for me to leave a review specifically for the service department, so I have to leave a review for the dealership as a whole. If I could give the service department zer review specifically for the service department, so I have to leave a review for the dealership as a whole. If I could give the service department zero stars, I would for the less than stellar customer service. I was told that if I purchase my vehicle at Granger Ford, that I could receive my first oil change for free if I brought it back to the dealership. I went out of my way to come back to Granger Ford for my first oil change and tire rotation. I was expecting when I picked my vehicle up to only be charged for the tire rotation, but rather I was charged for the tire rotation and the oil change. When I questioned this, I was told that this is not something that they do or have done in the past. I spoke with someone I assumed was the manager, and I expressed my concerns to which he replied there was nothing that he could do and I would have to contact the sales department if I wanted to try to get a refund. Having worked in the retail/customer service industry prior, I know that this is pure xxxxxxxx and a simple redirect tactic he tried to hope I wouldn’t do anything about it. He tried to redirect me to the sales department to get a refund from the service department, how does that make sense? It’s unfortunate because I was considering changing my Lightning reservation from a different Ford dealer to this one because of the experience I had with the sales staff. However, after today, I will say that the $84 oil change that I just paid for has now cost the dealership my $84,000 Lightning reservation. Sadly, I won’t be back for future maintenance work on any of my vehicles or to purchase any new or used vehicles from here in the future, as I can’t trust the service department to uphold the dealers reputation. TLDR: Buyers beware, the service department will not honor what has been promised to you by the sales staff. More

Where do I even start? ? Granger Motors is the real deal. I live in Southern California and I ordered my Ford F-250 King Ranch with them and will soon be ordering another tr ? Granger Motors is the real deal. I live in Southern California and I ordered my Ford F-250 King Ranch with them and will soon be ordering another truck for my mom. They were upfront about pricing and were extremely accommodating. More

I would give this place no stars if I could. Women beware these guys are snakes. I bought a 2016 jeep Wrangler from them hoping I was finally buying my dream car. Will that dream is a nightmare! Women beware these guys are snakes. I bought a 2016 jeep Wrangler from them hoping I was finally buying my dream car. Will that dream is a nightmare!!! This car has clearly been in a horrible accident and that wasn't disclosed to me. The hood doesn't latch correctly, the drivers seat isn't even on the track correctly, the passenger door doesn't shut properly and the front fender had a dent and scratch. So I was essentially sold a very unsafe car. Even though I called and asked to return the car within 3 days of the purchase they refuse to give me my car back. Now I'm stuck with a $34k car that's unsafe and I hate. No other solutions have been given to me and I have to wait for them to fix my car which I will not be trusting them to do. Don't do business with these shady people. They do not care about your safety or happiness, it's all about money! More

Three-time buyer from Granger motors and it will be the last! There is much I could rant about not filling up the tank but only halfway not being told first oil change discount, the way me and my son were last! There is much I could rant about not filling up the tank but only halfway not being told first oil change discount, the way me and my son were treated you would have thought we were lepers. Sorry we were not what you consider well to do. Worst part they fired our salesman in midstream due to being customer oriented. Help the customer get what he needs? Heaven forbid my salesman wanted to fix a scratch on the right front fender. Nope sold as is. give me your money and get out the door basically the way I feel. Waiting for the holiday to be over to call and ask about the half a tank of gas, Miss Shirley the nicest lady you can talk to transferred me to Rob's phone and then Zack no call backs forget that low life. Adios MFers More

Service department had know idea what I was talking about it was very frustrating sucked it was very frustrating sucked More

GET IT IN WRITING. I listed my truck for sale online and Granger contacted me and asked to meet up with one of their salesmen because they were interested in buying my truck. They made an offer that was le Granger contacted me and asked to meet up with one of their salesmen because they were interested in buying my truck. They made an offer that was less than I was comfortable with and when we couldn't make a deal, they told me that if I changed my mind in the next couple of days, the offer would be waiting for me. I called them back less than 2 hours later to accept the offer and they said they were no longer interested in my truck. Horrible way to do business!! More

Very friendly and knowledgeable sales man but I would Very friendly and knowledgeable sales man but I would never work with rob peterson very unprofessional and should honestly not even be in this line Very friendly and knowledgeable sales man but I would never work with rob peterson very unprofessional and should honestly not even be in this line of work with the unprofessionalism he showed! More