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Granger Motors Inc.

Granger , IA

4.6
147 Reviews

1708 Sycamore St.

Granger , IA

50109

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Showing 147 reviews

July 25, 2010

Ben has been great to work with even after a little hiccup with my credit application. He volunteered his time on a Sunday to make sure that I was taken care of. I will definately tell my friends and f More

by mcerka
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ben Westrum, Ben Westrum
Jul 26, 2010 -

Granger Motors Inc. responded

Granger Motors participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. This is a private message so I would need some other information to help resolve your concern. Please forward to me your name and address and I will get to the bottom of this issue. Albert is our internet manager and it is his job to reply in a timely manner 100% of the time. Ben is our secondary manager and should your credit score fall within a range that he can help it then becomes his job to finish with a customer. There is some situations that we cannot help but that doesn't eliminate the courtesy of replying. So please help me help you and future customers so that we can streamline our customer service. Tim Hommer General Manager Granger Motors

Jul 26, 2010 -

mcerka responded

Tim, I also emailed Ben yesterday and he got right back to me. He said he never got my application, and that is why I never got a call from him. He has since been more than helpful with taking my information and even doing some legwork on his days off! He said he would talk to Albert and find out what happened with my application. Mike Cerka

Jul 26, 2010 -

Granger Motors Inc. responded

Mike could you log back in and change your review and ratings or could you just delete it. Pending the outcome of your current application. The ratings matter to us. Thanks Tim Hommer General Manager

Jul 26, 2010 -

mcerka responded

Tim, I have changed my review of your dealership. I would like to thank you and Ben for replying so quickly to my problem. All of the other dealerships I have talked to/dealt with wouldn't have done this. It is refreshing to talk to a dealership who actually cares about their customers, not just the bottom line. Thanks again, Mike Cerka

Jul 26, 2010 -

Granger Motors Inc. responded

Thank You Mike It was a pleasurer to help Tim

July 09, 2010

I had a great experience at Granger purchasing my 2010 Focus. Got everything I wanted including the price. More

by ktrytten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
robin k, Robin Kluesner
July 01, 2010

From the time I pulled on the lot till I drove off in my 08 Commander I was very satisfied.Everyone I came across asked me if there was anything they could do to help. It made me feel like everyone there r More

by Darwin Willett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Schmidt, Albert Schmitz
June 26, 2010

I saw the car I liked on the lot, checked it out online and contacted the online sales rep. Albert was very personable and not a pushy salesperson. He took the time to show me the features on my car sinc More

by ccoffin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Schmitz, Albert Schmitz
June 25, 2010

We needed a second vehichle and we have been through some tough financial times. All other dealerships have pushed us aside. Not Granger Motors. My husband called in, the information was taken over the ph More

by wlcoop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin, Trent, Rob, Robin Kluesner
June 14, 2010

I am very happy about the way we were treated by Albert and by the finance guy. Would recommend to anyone. I started online and got great service from Albert in his replies. The vehicle I orignally want More

by larrrybettis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Schmidt, Albert Schmitz
June 12, 2010

Had a wonderfull experience and would recomend this dealer to anyone. They allowed they to test drive the vehicle as far as I needed. They seemed very concerned to show me various items where rust st More

by Dkamp1957
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert, Albert Schmitz
May 21, 2010

Absolutely excellent experience! Albert and the entire staff were very friendly and helpful. No high pressure sales, just great service. Albert took a lot of time to go over the vehicle with me and addr More

by Big'Un
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Schmitz, Albert Schmitz
May 19, 2010

thoroughly enjoyed how albert treated me online and kept my interest in Granger Motors. He stuck to his word and found a very good home for my trade which was important to me. Very nice man who was fun to More

by BruCrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert S, Albert Schmitz
April 23, 2010

I did quite a bit of research and found the best price at Granger Motors. I also recieved a $3500 rebate that I wasn't expecting. The auto for life program is a bit vague and I don't see myself ever being ab More

by Frank Green
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Minnela, Bob Minella
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