Granger Motors Inc.

GET IT IN WRITING. I listed my truck for sale online and Granger contacted me and asked to meet up with one of their salesmen because they were interested in buying my truck. They made an offer that was le Granger contacted me and asked to meet up with one of their salesmen because they were interested in buying my truck. They made an offer that was less than I was comfortable with and when we couldn't make a deal, they told me that if I changed my mind in the next couple of days, the offer would be waiting for me. I called them back less than 2 hours later to accept the offer and they said they were no longer interested in my truck. Horrible way to do business!! More

Very friendly and knowledgeable sales man but I would Very friendly and knowledgeable sales man but I would never work with rob peterson very unprofessional and should honestly not even be in this line Very friendly and knowledgeable sales man but I would never work with rob peterson very unprofessional and should honestly not even be in this line of work with the unprofessionalism he showed! More

We reside in Ankeny, Iowa and have for years purchased several vehicles locally. It normally would have taken “an act of Congress” to get us to make a purchase in another community. However, we decided several vehicles locally. It normally would have taken “an act of Congress” to get us to make a purchase in another community. However, we decided to give Granger Motors an opportunity to sway us in their direction. Upon arrival we were met by sales consultant Angel Urenda. Angel was both pleasant and knowledgeable to work with. He managed to get us a very satisfactory price on our trade vehicle and even arranged to have an aftermarket item on our trade vehicle removed and returned to us at no extra cost. We love our new Ram 2500 Crew Cab and will definitely make Granger Motors our first stop for future purchases. More

Every time I go to Granger Dodge I have a pleasant experience. The staff is competent, courteous and professional. The prices are competitive. They have a good variety of stock and the facility is cle experience. The staff is competent, courteous and professional. The prices are competitive. They have a good variety of stock and the facility is clean. More

Old school ‘let me get my manager’ sales model Eric was a nice guy but has no business being in sales. Was ready to buy a vehicle but he had to talk to his manager - related a price that was close Eric was a nice guy but has no business being in sales. Was ready to buy a vehicle but he had to talk to his manager - related a price that was close but wouldn’t let me speak to the manager. Even when I called the manger directly he had Eric call me back. Silly model and a lost sale. We weren’t that far off - but Eric had no idea or authority to discuss price; lots of overhead to lose a sale. More

Completely Misrepresented Recently just started looking at getting a new car, and drove out here to schedule a test drive since it was smaller and presumably less pressure. Pam Recently just started looking at getting a new car, and drove out here to schedule a test drive since it was smaller and presumably less pressure. Pam was great at first and I initially fell in love with the low pressure image they were presenting. We had an upside down loan that we knew was going to factor into our new one and had even asked questions before filling out the application to make sure we were understanding the numbers correctly. On a final offer piece of a paper, they had the previous loan listed, the trade in listed, and a big black circled number that was marked for the total price. I texted and called back to make sure I was understanding this correctly, and that the total amount of the loan wouldn't be on top of this, and only the $1700 we were over on it. I also asked the possibility of getting a DVD entertainment system put in for the circle price which they texted back that they would add. We were all set, filled out the application, and that's when they came back with a final number $12,210.45 above the black circled price. I asked about getting that final price lowered since we had a very large misunderstanding and they very snottily replied back that they do "no haggle pricing that typically people appreciate". I could've totally appreciated that, had you not misrepresented the numbers in the first place. Especially since I had contacted multiple times to ensure that I was understanding it correctly. I'd rather have a pushy, high pressured salesman than an underhanded, unprofessional, and condescending one. Thank you, but no thank you Granger Motors. More

Don’t buy from them Run in the other way as fast as you can DON’T buy from them. I am sitting on the side of the road with a blown tire. I can’t change it WHY because the Run in the other way as fast as you can DON’T buy from them. I am sitting on the side of the road with a blown tire. I can’t change it WHY because there is no spare tire. When I called to ask where the spare is located I was informed they don’t sell vehicles with a spare tire. MAYBE I should have been told this when I purchased the Jeep. Oh wait that would have required the salesman going over the vehicle at time of sale. They did have time to sell me an extended warranty with 2 years of free oil changes however after 6 months I was informed I no longer had the free oil changes. I’m a 60 plus female I believe I was totally hood winked. Would not even recommend them to someone I didn’t like More

Absolute crooks!! Do not trust this dealership!!! They are absolutely, deplorable crooks. Do not trust their “Lifetime Powertrain” warranty!!! First. They won’t cover the transmission lines because th They are absolutely, deplorable crooks. Do not trust their “Lifetime Powertrain” warranty!!! First. They won’t cover the transmission lines because they are not “internally lubricated” parts. No mention that the power train warranty wasn’t good. In fact they told us that if we had annoying else do the repair work, it would void the warranty. The check engine light was on at the time for the oil pump and they said it’s simply a computer error and not to worry about it. We take it back in and without looking at it they say it is completely safe to take on a 2000 mile family vacation. A different dealership looked at it and said ABSOLUTELY DONT take it on that kind of a trip and to talk to Granger again. I spoke with the owner and he admitted they were short staffed and they were trying to get people to reschedule appointments. He got it in for us. The service manager then called the next day and told us it needed a new oil pump and it would cost $1000. When I asked about the warranty, he said it would cover it, but they had no record that we had taken it in for service at all for the past 2 years. Which is absolutely false!! They do not live up to their promises, they care more about themselves and the almighty dollar and they are willing to place your life at risk for that dollar. They have no issues telling outright lies. They have no morals. I will never do business with this company again!! More

Poor customer service 3 purple hearts and a medal with valor for saving 3 people. Thanks for making me feel like xxxx for buying a,car,from your company. 3 purple hearts and a medal with valor for saving 3 people. Thanks for making me feel like xxxx for buying a,car,from your company. More