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Granite Subaru
Hudson, NH
3,869 Reviews
Our entire Granite Team is excited to be part of the Hudson community, led by owner/operator Jim Angotti. Jim, his wife Sharon and their children have been residents of Hudson for the past 15 years. Whether you are looking for a New Subaru or a pre-owned vehicle, Jim along with the rest of the Granite team will assist you in finding the perfect fit to satisfy your needs, budget and lifestyle.
We look forward to bringing the community feel back to southern New Hampshire. Come visit us at Granite Subaru where we treat customers the way we treat our friends and neighbors, because you are!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 10:00 AM - 3:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 3,869 reviews
August 11, 2021
I found my recent experience at Granite Subaru arrogant, disrespectful, and self-serving. The primary appointment purpose was to diagnose the root cause, recommend actions, and resolve an intermittent CEL ( disrespectful, and self-serving. The primary appointment purpose was to diagnose the root cause, recommend actions, and resolve an intermittent CEL (Check Engine Light) preventing a successful NH State Inspection. Further, I explicitly communicated to the individual who booked the appointment and the employee who checked me in on site, Subaru recalls – although outstanding – were only to be discussed after the primary CEL issue was resolved. After 6.5 hours I followed up with the service department. At that time an email was forwarded to me that detailed approximately $13,000 of repairs needed to address the CEL and State Inspection. The amount was described by the Service Personnel as “Crazy”, and the best option would be to use a local/non-Dealer service provider. I immediately declined all service recommendations. Lastly, when I picked up my vehicle, I was informed that the outstanding recall services were completed against my direction and without my authorization. The arrogance to believe a replacement Catalytic Converter for a 17-year-old vehicle is worth $10,000, disrespecting the customer by not providing feedback for 6.5 hours and, self-serving by performing recall service – against my direction and without authorization – because of the revenue generating component. It is unfortunate that we will have to take our new 2021 Subaru Crosstrek elsewhere for service and state inspections. Although we have free inspections for life, it appears you do get what you pay for. More
by JOHN
Verified CustomerEmployees Worked With
Jennifer was the most forthright and helpful.
August 11, 2021
The service at Granite Subaru has always been outstanding even through problems/issues which I am experiencing now. The service manager (J Briggs) has been working with me steadily on a problem and I am fee even through problems/issues which I am experiencing now. The service manager (J Briggs) has been working with me steadily on a problem and I am feeling heard and cared about. Bravo Granite Subaru More
by LOTTERSON
August 11, 2021
As always service was great. I’ve been taking my car to the Hudson NH location for regular maintenance and inspections since I bought it in 2017. They are friendly and so good to their customers. the Hudson NH location for regular maintenance and inspections since I bought it in 2017. They are friendly and so good to their customers. More
by NREGIS8282
Employees Worked With
August 10, 2021
The staff were excellent.After receiving my car, they The staff were excellent. After receiving my car, they made sure to show me around their new customer waiting area. They kept me up to date on the s The staff were excellent. After receiving my car, they made sure to show me around their new customer waiting area. They kept me up to date on the service in real time. More
by fbachmann3
Employees Worked With
August 09, 2021
Quality repairs and maintenance. Drjves like brand new. Kept apprised of diagnostics, estimates, pick up times. Clean showroom and service area. Expansive customer lounge New building expansion for larger Kept apprised of diagnostics, estimates, pick up times. Clean showroom and service area. Expansive customer lounge New building expansion for larger service bays. More
by PETERPARLOW
Employees Worked With
Jamie Lawrence, Kirsten Parlow
August 07, 2021
Exceptional customer service and excellent car service work. The best around, highly recommend. Great addition to dealership, love the new customer waiting area. See you at next oil change. work. The best around, highly recommend. Great addition to dealership, love the new customer waiting area. See you at next oil change. More
by KDEMALA
August 06, 2021
To start, they were willing to help an out of stater get the vehicle inspected by a private party, hugely thankful for their support there. We had some out of state titling issues (not their fault), and I w the vehicle inspected by a private party, hugely thankful for their support there. We had some out of state titling issues (not their fault), and I will say there is a committed team at Granite, and when one is on vacation another steps in seamlessly. I was impressed with their dedication and follow through. Would recommend Granite Subaru highly. I truly thought they cared and handled the issues with the upmost of professionalism. And I do want to thank Patrick Norton specifically, as well as Bob Razzino, Steve Amirault, Kai Chang, and Joshua Simpson. Thank you all for your commitment! Truly am loving the Porsche!! More
by matt_p_clark
Employees Worked With
Patrick Norton, Steve Amirault, Joshua Simpson, Kai Chang, Robert Razzino
August 05, 2021
I was pleasantly surprised with how smooth everything went from the time I called Granite Subaru until the next morning when I picked up my car. I’m a traveling nurse and only here for a few months so I went from the time I called Granite Subaru until the next morning when I picked up my car. I’m a traveling nurse and only here for a few months so I’m not very familiar with the area or the dealership when I called, but I have to say I was Very impressed by the service I received at Granite. A huge Thank You to Jess, Tim, James in the service department for being so polite, kind, and helpful, and the guys I didn’t meet behind the scenes who took the time to not only fix my tire but also took the time to Inspect and fix the recalls on my car! I have to say, the guy who towed my car to Granite said that Service was “Top Notch” and I couldn’t agree more!!! I would highly recommend Granite Subaru in the future. More
by Jlee Wagner
Employees Worked With
Tim, Jess
August 05, 2021
Jason Scharn was my service rep and he was very professional and very helpful. I am always confident that my car is getting the best service. On another note, this is my third Subaru and I can r professional and very helpful. I am always confident that my car is getting the best service. On another note, this is my third Subaru and I can remember when my car was given a quick, five minute free car wash every time I brought it in for service. I always appreciated that and was hoping that it would be restored when the construction project was finished. More recently, you gave me a coupon for a free car wash at Haffners. That was also very appreciated. Nevertheless, You can bet that will be back in six months…or sooner if needed. More
by carolynlongo
Employees Worked With
Jason Scharn
August 05, 2021
Very nice to deal with. Keep you updated on your vehicle….great waiting area. Was able to fix the problem with my car radio in A timely manner. vehicle….great waiting area. Was able to fix the problem with my car radio in A timely manner. More
by cathystlouis
