Granite Subaru

Great service, kept us informed on status.. while the CVT valve issue was fixed free of cost To us due to Subaru’s extended warranty, we were surprised that this defect was not brought to our attention proac valve issue was fixed free of cost To us due to Subaru’s extended warranty, we were surprised that this defect was not brought to our attention proactively by Subaru. We were on the highway when this issue started occurring more and more and we had to bring it in for immediate service. More

Very pleasant service person. Performed needed service without doing extras. Got an appointment very quickly on the day I wanted. Very pleased overall and close by too. without doing extras. Got an appointment very quickly on the day I wanted. Very pleased overall and close by too. More

Great people, great service.They were great! They beat Great people, great service. They were great! They beat out other dealerships on their pricing and made things easy. Within 3 hours Thank you. Nes Great people, great service. They were great! They beat out other dealerships on their pricing and made things easy. Within 3 hours Thank you. Nestor More

Based on my recent experience at this dealership while purchasing a new car, the trust I built with this dealership over the years has completely been eroded. But for my vigilance and inquisitiveness, I w purchasing a new car, the trust I built with this dealership over the years has completely been eroded. But for my vigilance and inquisitiveness, I was almost conned out of Smart Shield application which I had already been charged dearly for. The drama started after I signed the finance paperwork. Part of the warranty I purchased was Smart Shield application. The following day, the salesman I was dealing with called me and said the new car was ready for pickup. I asked the salesman if the Smart Shield had been applied. He did not seem to have a clue as to whether this was done or not. He then told me via text that the Smart Shield would take five minutes!!! So I asked him how come he sent me a text stating that the car was ready when the Smart Shield had been applied. At this point I sensed that something was seriously wrong. When I finally arrived to pick up my car, I again asked the salesman whether Smart Shield had been applied. He answered "yes". I asked the salesman if he could show me any form of documentation to prove that the Smart Shield had indeed been applied. The salesman became visibility upset and said he was going to bring the technician who applied the Smart Shield. While still inside the dealership, I asked the technician directly if he had applied the Smart Shield and he answered, "yes". The technician then went on to describe the car he applied the Smart Shield on as having fabric upholstery. I requested him to walk with me to my new car which did not fit the description he gave: my car has leather upholstery. When I pointed out this discrepancy to the salesman, he stated that the technician applies Smart Shield on "hundreds of cars" which is why his description did not match my car!!! At this point I requested to speak to a sales manager. The sales manager organized to have the Smart Shield applied. Per the sales manager, he witnessed the application. I wonder just how many unsuspecting customers have been conned out of Smart Shield or other services for which there is no mechanism to verify that these were actually provided. Customers, be very afraid!!! More

Great and convenient to have valet service. Excellent communication and courteous folks. Easy to schedule service online and plenty of available times/ appointments. Thank you communication and courteous folks. Easy to schedule service online and plenty of available times/ appointments. Thank you More

Excellent service! Great communication and honest.They value their clients and it shows. They go above and beyond to provide exceptional service. I wouldn’t go anywhere else. value their clients and it shows. They go above and beyond to provide exceptional service. I wouldn’t go anywhere else. More

fixed cd player that was not working after getting the car back... liked the loaner car being dropped off when they took it to be fixed car back... liked the loaner car being dropped off when they took it to be fixed More

Great service, work done for recall. They even dropped off a loaner car while mine was being fixed. Washed and cleaned it as well. Recommend! off a loaner car while mine was being fixed. Washed and cleaned it as well. Recommend! More

They were great! They beat out other dealerships on their pricing and made things easy. Within 3 hours of talking to them I had a car under contract. I would recommend them 100% and would use them again. pricing and made things easy. Within 3 hours of talking to them I had a car under contract. I would recommend them 100% and would use them again. More

I think the job is done well but the price is too high. It should be more affordable and reasonable. Thank you very much! That's all I can say. It should be more affordable and reasonable. Thank you very much! That's all I can say. More