Granite Subaru

Exception Valet Service Granite Subaru serviced both my Legacy and Forester on successive days without me leaving my home. The valet service did not have an extra charge. The Granite Subaru serviced both my Legacy and Forester on successive days without me leaving my home. The valet service did not have an extra charge. The maintenance on both cars was done well. More

They are excellent at communicating, sending reports with pictures to make decisions on maintenance and made the experience as easy as possible by picking up my car and bringing it back! pictures to make decisions on maintenance and made the experience as easy as possible by picking up my car and bringing it back! More

Too aggressive in making repairs that are not urgent! I was was told that if I will not address the suggested repairs, my car will not pass the inspection. However, my car has passed the inspection withou I was was told that if I will not address the suggested repairs, my car will not pass the inspection. However, my car has passed the inspection without the suggested repairs. Although I believe that the recommendations were made with a good intention, the technician was forcing me to make a decision right away, That is not a good business practice! More

Recall repair Car was picked up at my home as promised. The tech picked up the car as promised and was very courteous. Car was returned later in the day by a diff Car was picked up at my home as promised. The tech picked up the car as promised and was very courteous. Car was returned later in the day by a different tech who was also very courteous. Service Rep. on the phone called with pick up and return time as promised. Good job!! More

I appreciate the effort the dealership is taking to protect the customers and the staff from the Coronavirus. Great service as always. I want to thank the staff for going to work and keeping my car roa protect the customers and the staff from the Coronavirus. Great service as always. I want to thank the staff for going to work and keeping my car road ready. More

I was very pleased with my service appointment! Tim was so helpful in getting the appointment done efficiently. Every staff member was so friendly and courteous! Thank you all! so helpful in getting the appointment done efficiently. Every staff member was so friendly and courteous! Thank you all! More

Fast and problem-free Everyone there was extremely helpful and made the repair to my wrx, incredibly fast and ready on time exactly when they said it would be Everyone there was extremely helpful and made the repair to my wrx, incredibly fast and ready on time exactly when they said it would be More

Very happy with every experience I’ve had with Granite Subaru! Brought my Impreza in for recalls (4) and was given a new loaner while I waited which was nice. They seemed to have accidentally skipped the Subaru! Brought my Impreza in for recalls (4) and was given a new loaner while I waited which was nice. They seemed to have accidentally skipped the oil change I asked for which I wasn’t mad about at all. They went out of their way when this stay at home order started to offer the concierge service to come to my house in Lowell, sanitize and pickup the car to bring to the dealership to service the oil change and brought the car back re-sanitized in a matter of a few hours completely free of charge. They are very dedicated to their relationships with their customers and now I don’t think I’ll bring my car anywhere else for any kind of service.. true consideration and professionalism ! More

Excellent service however had coupon for car wash but wasn’t done. Kept me up to date on progress of repairs which were done in a timely fashion wasn’t done. Kept me up to date on progress of repairs which were done in a timely fashion More

Easy to schedule, social distancing was not a problem and I waited for my car to be serviced. Service was quick and complete with no hassles. I waited for my car to be serviced. Service was quick and complete with no hassles. More