Granite Subaru

Great Experience Friendly and very competent dealership. Will definitely have my Crosstrek serviced at this dealership. Will not hesitate to refer family and friends Friendly and very competent dealership. Will definitely have my Crosstrek serviced at this dealership. Will not hesitate to refer family and friends when they are in the market for a new vehicle. More

Easy to book, timely and quick service I got an appointment at just the time I wanted, and the service was done quickly. I was informed of he work that needed to be done, and they handled t I got an appointment at just the time I wanted, and the service was done quickly. I was informed of he work that needed to be done, and they handled the insurance request for work covered by the extended warranty. More

Brought me right in for unannouced arrival I had just registered by Outback in New Hampshire. They took my car right in and installed the license plates and completed the inspection quickly. I had just registered by Outback in New Hampshire. They took my car right in and installed the license plates and completed the inspection quickly. Appreciated the smiles and the humor as always. Great bunch of people. More

Quick fix Needed a break light fixed. Was able to get in same day, price was reasonable, and service was great. It took a little longer than they expected and Needed a break light fixed. Was able to get in same day, price was reasonable, and service was great. It took a little longer than they expected and they were all so nice about the extra time I was in the center. Thanks all for your help! More

Always great service when I go here and always have me out in a reasonable amount of time and would definitely recommend to my family and friends out in a reasonable amount of time and would definitely recommend to my family and friends More

Fabulous as always. It was very easy to book the appointment at a convenient date and time for me with Tim. I was greeted promptly by Jennifer. The service was done expeditiously. appointment at a convenient date and time for me with Tim. I was greeted promptly by Jennifer. The service was done expeditiously. More

it was an experience It was an interesting saga. My 18 year old daughter needed her car worked on for recall purposes and a state inspection. There were a few items that It was an interesting saga. My 18 year old daughter needed her car worked on for recall purposes and a state inspection. There were a few items that needed fixing. We expected it to take 3 days or so, it ended up taking 10. There were issues with a 3rd party part supplier that created delays, as well as some communication breakdowns. I will say that the dealership really tried hard to make up for it. They offered a loaner car multiple times, but since she is 18 she did not qualify for it due to insurance issues. I had several conversations with their staff including the management, and they offered a significant discount on the work due to the delays. They certainly did not have to do this as the delays were outside of their control, but I think they genuinely felt bad about the situation and were doing whatever they could to try to make it better. Overall I would consider them again because as the problems arose they responded with integrity, and since some things are out of their control I think they did a good job trying to resolve a difficult situation. More

Nail in tire In and out in a jiffy - Always a great place for repairs or service of all kinds! They go above and beyond to make sure the customer is satisfied. In and out in a jiffy - Always a great place for repairs or service of all kinds! They go above and beyond to make sure the customer is satisfied. More

The level of service over the past 18 months or so has been steadily dropping. It started with small things such as not updating the oil change reminder sticker (which has happened my last 2 oil changes) been steadily dropping. It started with small things such as not updating the oil change reminder sticker (which has happened my last 2 oil changes) and now they've escalated into bigger things (communication). Please note I did not work with the sales dept. This is making me make a selection. More

RECALL AND OIL CHANGE THE BEST THING ABOUT GRANITE SUBARU IS TIM RUSSELL I HAVE NEVER HAD A SERVICE PERSON SO EASY TO WORK WITH. HE LOVES HIS JOB AND DOES IT WELL. I D THE BEST THING ABOUT GRANITE SUBARU IS TIM RUSSELL I HAVE NEVER HAD A SERVICE PERSON SO EASY TO WORK WITH. HE LOVES HIS JOB AND DOES IT WELL. I DRIVE OUT OF MY WAY TO HUDSON BECAUSE OF TIM. I NEVER GOT GREAT SERVICE FROM THE LAST OWNER. HE IS VERY HONEST AND I TRUST HIM. More