Granite Subaru

Exceptional! I brought my Subaru for 60,000 mile checkup and Granite Subaru Service department was amazing! Besides doing all the scheduled work, they had a chanc I brought my Subaru for 60,000 mile checkup and Granite Subaru Service department was amazing! Besides doing all the scheduled work, they had a chance to wash and vacuum my car! Looked brand new when I brought it in. Your service department rocks! More

Great Customer Service Service was excellent and provided in an efficient manner.The staff member who assisted me thoroughly explained the issues my car and was able to find Service was excellent and provided in an efficient manner.The staff member who assisted me thoroughly explained the issues my car and was able to find out about a warranty that I didn’t know existed.I saved a lot of hard earned money due his diligence. Thank you. More

Excellent experience Jeremy and Tim were so helpful and supportive when it came to answering questions and going above and beyond. The rest if the staff was super helpful Jeremy and Tim were so helpful and supportive when it came to answering questions and going above and beyond. The rest if the staff was super helpful and caring. From helping with my carseat to brushing the snow off of my car. Thank you! More

They listen, interpret your description and fix it right. Intake of cars is swift and efficient. They make sure they understand what you say needs repaired and explain it to you in layman's terms. They ofte Intake of cars is swift and efficient. They make sure they understand what you say needs repaired and explain it to you in layman's terms. They often include cost estimates. They appear to assign the work to be done on your car to a skilled technician who can handle all the repairs. My cars have been fairly new and repairs uncomplicated. I have overheard bad news (expensive repair on an older car) described politely to customers and with pros and cons accurately included. The service staff, IMO is the more customer oriented team in the store. FWIW, a longer-term customer who lives in my condo building recently lamented that cars are no longer washed after service.visits Recent increased personnel rollover indicates some issues may exist in the front. I'm hoping the departures might solve at least some issues. For my last 2¢ worth, the snack selection in the basket leaves a lot to be desired but the vending machine makes up for it. More

Top shelf It was mid Saturday afternoon, I drove in the lot a bit apprehensive after a tough week at work. When I walked through the glass doors I picked up a g It was mid Saturday afternoon, I drove in the lot a bit apprehensive after a tough week at work. When I walked through the glass doors I picked up a good vibe, I had scheduled the appointment with my phone and pleasant smiles greeted me at the service desk, they had my service request ready and made some recommendations I had not thought of. Thoughtfully I was asked if I would like a loaner vehicle because my car would not be ready for a few hours, I accepted and was notified promptly when the service was completed, I returned with the loaner vehicle and quickly was sitting back in my well maintained ride feeling confident on the road once again! All was right with the world. More

Air bag recall/replacement I was very impressed with the personnel. How they handled themselves, the customers. I got a printout of what needed to be done on my car (maintenan I was very impressed with the personnel. How they handled themselves, the customers. I got a printout of what needed to be done on my car (maintenance, etc.) and was immediately told I could go to my own mechanic. There was no pressure. As I live in Derry, I do have a mechanic that I am comfortable with. I've had my 2010 Forester for about 9 years now. My next Subaru will be purchased at Granite State Subaru. More

Subaru Outback 90K Service Since I do some of the basic maintenance on the Outback myself such as filters wipers and the likes, I requested that those items I take care of be le Since I do some of the basic maintenance on the Outback myself such as filters wipers and the likes, I requested that those items I take care of be left off the 90K service. The team there did an outstanding job in greeting me and in completing the service and delivered the car just as promised, both time wise and cost. More

Recall for ignition coil I am always greeted by riendly staff in the service dept, the waiting area is a clean environment with Wifi, and the service is quick. I am always greeted by riendly staff in the service dept, the waiting area is a clean environment with Wifi, and the service is quick. More

Hitch Install service The Service Dept. was, as always, courteous and attentive. The installation was estimated at two hours, and the work was done in just under the 2 hour The Service Dept. was, as always, courteous and attentive. The installation was estimated at two hours, and the work was done in just under the 2 hours, and was done well. I have always been 100% satisfied with the service provided by Granite Subaru. More

Long service time made very easy Work on my car took more than a week. Use of the loaner car was very easy. I was told all along the way the progress of the repairs and estimated fini Work on my car took more than a week. Use of the loaner car was very easy. I was told all along the way the progress of the repairs and estimated finish date. They coordinated all work with my extended warranty, so the whole experience was as simple as possible. More