Granite Subaru

Recommended, But with Serious Caveats To submit this review, the website required me to say whether or not I recommend this dealership. I think this question is irrelevant, as every purcha To submit this review, the website required me to say whether or not I recommend this dealership. I think this question is irrelevant, as every purchase depends on the circumstance of the buyer. I certainly recommend looking into what this dealership offers, but prospective buyers should bear in mind serious caveats. I recently bought a certified pre-owned 2010 Subaru Forester from Prime Subaru. I’ll focus on a handful of key points: QUALITY: The quality of the vehicle was fairly high. I took it to my mechanic, and he said it checked out well given the mileage (60,000). Nonetheless, the mechanic highlighted two issues: the rear rotors had been ground, but needed to be replaced; and the transmission fluid needed to be flushed. More on these two issues below. SERVICE/REPAIRS: I asked my salesman if Prime Subaru would replace the rear rotors and flush the transmission fluid per my mechanic’s recommendation, and he said that they would. Moreover, the next day my salesman said that they had done so. Yet, when I asked for written confirmation of the service after I signed the paperwork to purchase the vehicle, the finance manager told me that this service “had not been promised” and thus had not been performed. Such reneging was by far the lowest part of my experience with Prime Subaru. PRICE: The price advertised online was about $2,000 lower than the sticker price, as seems to be industry norm. The salesman and general manager both told me the price advertised online was fixed and, thus, final. Given the quality of the vehicle, I figured the price was fair enough. BUT, in completing the final paperwork, the finance manager added a “vehicle registration fee” of $349. He told me this is standard for all their sales. I’ve subsequently learned that this “fee” is a common way for dealerships to make more money; waiting until the last step in the sale certainly makes sense for them, as I – and buyers in general – just want to get out the door at that point. I paid this fee, but it left a less than savory taste in my mouth. FINANCING: On the upside, the finance manager got me a very good financing package: 1.74% APR at a local credit union. On the downside, he overstated the monthly price by $10, which I realized only after I ran the numbers at home. I fear that I would’ve been stuck at the higher price if I hadn’t done this due diligence. Also on the downside, when the finance manager offered me an extended warrantee, he discussed only that it was $10 more a month (in reality $20 more), omitting entirely the higher cumulative price. Granted, such an omission isn’t uncommon in sales, but it (further) undermined my trust in the transaction. Moreover, this finance manager said I had to decide on the extended warrantee immediately; I learned later that I could’ve waited at least until the end of the day on which I had purchased the vehicle – and likely longer. Initially, I signed up for an extended basic warrantee, but I canceled it the next day after recognizing it wasn’t worthwhile. OVERALL: On the upside, I can report that I’m pleased with the vehicle quality and the financing package that the dealership secured. On the downside, this dealership reneged on its verbal promise to perform a pair of repairs, added a substantial fee to what they said was already the “final” price, overstated my monthly payment, omitted the full magnitude of the cost of an extended warrantee, and pushed me to decide on this warrantee immediately when in reality I had far more time to decide. By the end of the transaction, I was asking for confirmation in writing of all verbal assurances because my trust in the process had pretty much evaporated. Perhaps that’s common of all such purchases, but I certainly hope not. In closing, prospective buyers should know they can get a good quality car and a good financing package through Prime Subaru, but they should also take all appropriate measures to cover their bases. More

A Wonderful Salesman We Never Met I'm writing this review to let everyone know that my wife and I has been purchased a new 2014 Suburu XV CrossTrack SUV from Prime Suburu, Hudson, NH c I'm writing this review to let everyone know that my wife and I has been purchased a new 2014 Suburu XV CrossTrack SUV from Prime Suburu, Hudson, NH car dealership received an excellent customer service from Mr. Michael Wright has treated us so nice. He did not pressure us into the purchase of this new vehicle at all. First time we stopped by the dealership was kind of late Wednesday evening off from work. Our first option car was to purchase a Suburu Impreza. But with a few questions from Mr. Wright and answers from us, Mr. Wright has helped us to aim at an SUV in the show room of which we really like the vehicle a lot but not the color at that time. Prime Suburu did not have the color of our choice. So we promised Mr. Wright that we'll return back to him for the car. When we returned to Prime Suburu dealership to meet with Mr. Wright help us get what we want. Mr. Wright took his time with us to guide us through the purchase of our new vehicle. Long story short, we are so happy and satisfied with Mr. Wright customer service performance. I would recommend him to all my friends, relatives and family to go to him. I would also recommend to all Suburu car hunters to try him out. You get nothing to lost. Thank you very much Mr. Wright for your outstanding service. Keep up your excellence work. bm Westford, MA More

Nothing But Positive If you are in the market for a new Subaru I would recommend Prime Subaru without hesitation. We purchased a new Forester there and traveled 180 mile f If you are in the market for a new Subaru I would recommend Prime Subaru without hesitation. We purchased a new Forester there and traveled 180 mile from NY to do so. It was worth it. The first and only time we actually visited the dealership was to pick up are new car up and drop off the old one. The sale and trade in were all arraigned via emails and phone calls. We worked with Elaine and Chris and they handled all the details without a hitch. We were out of the dealership and on our way in the new car in about an hour. We would definitely deal with them again. Fred & Barbara More

Super Service Went to Prime Subaru because of a persistent vibration problem I was having with my Subaru Outback. The service department quickly discovered the prob Went to Prime Subaru because of a persistent vibration problem I was having with my Subaru Outback. The service department quickly discovered the problem was the result of improper mounting and balancing of the tires I had gotten at a national tire store. The Prime service writers, Walter, Randy, and Christie, were both helpful and professional. The technician who worked on the car was extremely knowledgeable and quickly diagnosed the problem. He recommended force balancing which is very hard to do and requires a high level of expertise. Consequently, the problem was solved. He also made the observation that one of my brand new tires had been improperly mounted and was out of round. The whole Prime service team was courteous and a pleasure to deal with. They arranged for a loaner so I would not be inconvenienced. I can't say enough about how I was treated as a service customer and how efficiently the problem was taken care of. I will return to Prime every time I need to have work done on my car. More

Wonderful purchase experience I'm writing this for my brother-in-law, whom my wife and I accompanied on his search for a new car. He bought the car that Derek picked out, the same I'm writing this for my brother-in-law, whom my wife and I accompanied on his search for a new car. He bought the car that Derek picked out, the same day, and has already also received stellar support after the sale. From the start, Derek was attentive to my BIL's needs (remote tailgate controls, etc), and although new to the brand, Derek easily chose a model from the lot for our test drive that had a very appropriate set of options for my BIL. Derek let much of the Forester sell itself, pointing out only those subtleties that fit our situation. Following the test drive, we indicated we needed to leave to transport my father-in-law (94 yrs old) to a doctor's appointment. Derek offered us the use of the vehicle. Doctor's appointments were the primary use of the vehicle, and seeing how easily my FIL was able to get in/out of the car was critical. A win-win situation if the Forester fit the bill. (Very perceptive on Derek's part) Upon returning the car, my BIL surprised us with a decision to purchase the car, as it worked fabulously for my FIL as well. Derek continued his post-purchase support regarding registration issues, even through this morning, ensuring all the paperwork was satisfactory for my BIL. Superlative work from Derek, their finance rep (Jeff - also assistive, not pushy), and the staff. Thank you to Derek and Prime Subaru for a wonderful experience. More

Steve Willis was A Cut Above Among All Salesmen and Dealers! Among all of the salesman we have dealt with, over the course of 4 Car Purchases during the last 10 Years, Steve Willis was the Most Honest, Straightf Among all of the salesman we have dealt with, over the course of 4 Car Purchases during the last 10 Years, Steve Willis was the Most Honest, Straightforward, & Willing To Make The Deal Right! He had a "Can-Do" Attitude from the Very Start and didn't try to "Pull The Wool" unlike almost every other Dealer & Salesman we tried. Thanks, Steve! More

Michael Wright was fantastic I recently purchased a 2015 WRX. I worked Michael Wright, and the transaction was timeless. It took 24 hours from the first phone call to your dealers I recently purchased a 2015 WRX. I worked Michael Wright, and the transaction was timeless. It took 24 hours from the first phone call to your dealership, to get the car to my door. I live an hour and a half away, and Mr. Wright made me feel like that we mattered. He did cared, and went above and beyond his pay grade in order to ensure our happiness. On his day off, he drove almost an hour and half to deliver the car to my door step. He was extremely kind, and I cannot thank him enough for what he did for me. I have purchased a lot of cars, from many dealers, but have never received service like Michael Wright provided me. The caliber that he just made for all future transactions is extremely high. As a small business owner myself, I appreciate the dedication that he puts into his job. Treating me with respect and dignity, he was a hell of a guy. More

salesman My experience with this dealer althpigh a I have mixed feelong since I needed legal sipport after the sale when a bait and switch was pulled on me. B My experience with this dealer althpigh a I have mixed feelong since I needed legal sipport after the sale when a bait and switch was pulled on me. But since I haven't been to a car dealer since 1993 most of my car purchases have neen through private sales. Ater this experience I lthink I'll go back to private purchase's. I got stuck with high car payments on a 4 year old car. I made the mistake of going into the dealer alone. I don't think I can give this dealer from my experience any good recomendation. The only thing that's a redeeming factor is the service deparent. But the salesmam and the finance officer are what will keep me from coming back. More

Easy In And Out Friendly Service Spectacular Service! I went there to look at a New WRX and they had the exact one I was looking for. They worked really hard to get the deal that I re Spectacular Service! I went there to look at a New WRX and they had the exact one I was looking for. They worked really hard to get the deal that I really wanted. Our Salesman was GREAT(Mike Wright). He was able to answer all of our questions and was very honest with us. I had gone to a few Subaru Dealers in the area and Prime was by far the most friendly and easiest to work with. We told them exactly what we wanted to be around(realistically) and they got me closer than any other dealership. Mike was awesome, he was very knowledgeable and led us in the right direction. He didn't mind at all staying a little past closing time to work with our work schedules. He wasn't pushy like some salesmen at other Subaru dealerships I had gone to. This is my 4th Subaru I have bought and I will go to Prime from now on! Big Thank you to Prime Subaru and Mike Wright for such an easy, quick, and painless experience. More

A very professional and courteous team! I recently made a new vehicle purchase at Prime Subaru in Hudson, NH. I found every member of the team that assisted me to be very helpful and very c I recently made a new vehicle purchase at Prime Subaru in Hudson, NH. I found every member of the team that assisted me to be very helpful and very courteous as well as very professional. My contact began with an on-line inquiry through the Subaru website. I placed the same request with three local dealers. The offer from Prime Subaru was the best of the three. Even more than the deal offered, what impressed me most about Prime was the offer of further assistance and an invitation to visit the dealership at my convenience. They left the next step up to me. The other two dealers, with a much higher price for the same vehicle, began to badger me almost daily with inquires on making a sale, without any offer of assistance. As to the assistance before the sale, I was simply looking for a fair deal for a vehicle that had served its purpose for almost seven years. I was also looking for a clear presentation of the deal, with everything spelled out. Finally, I was looking for a clear presentation of the additions that I might choose, without being pressured to purchase them. The team at Prime delivered on every count. I stopped by Prime to check out their inventory of the Outback model I was interested in. During my visit I met with Elaine who heads the Internet sales effort and who sent me the original offer. I was also introduced to Tom, one of their new sales associates, who worked with me during the sales process. As the deal came together, there were no surprises, Prime stood by the offer they had extended during my first contact, and we were able to close the deal within a very short time. Tom took the time to take me on a tour of the facility. I was very impressed with the drive-in area for service check-in. The entire facility has the environmentally-friendly character that you would expect from Subaru. The car I was looking for was not on the lot, but Tom and Matt, worked to locate and secure the exact vehicle I was looking for. Tom stayed engaged throughout the process with calls and texts updating me on the status of the vehicle. When I took delivery of my new Outback, Tom was in training, and I was helped by Mike. Mike is one of Prime's Master Sales Associates and was very knowledgeable with all aspects of the vehicle. Once again, Mike was professional and helpful, explaining the various options that are available with the purchase of the vehicle. He reviewed all the features of the vehicle in detail. During the delivery of my new vehicle, I challenged Mike and Matt to come up with a deal for a new vehicle for my wife. Mike and Matt exceeded our expectations for the deal. Mike stayed in contact during the day they were working on locating the Crosstrek with the color and trim for my wife. They succeeded, and I once again experienced the courtesy and professionalism of the entire staff at Prime Subaru. I have dealt with many dealers over the years. We all know that they are running a business, but once in a while, you find a group that operates as a team; a group that treats and respects you as a member of the team. Most importantly, you find an organization that is more interested in having you as a customer, than just another sale. I know that I will be a customer for a very long time. More