Granite Subaru

A professionalism that you pay for. During drop off I was pleasantly surprised by the positive service that I received and the prompt check in and complementary loaner vehicle check in. During drop off I was pleasantly surprised by the positive service that I received and the prompt check in and complementary loaner vehicle check in. I originally sent my 2010 outback with 136,000 miles in for a noise from the back of the car and a mild vibration at high speeds. I was told at the counter that they would do a multi point inspection and get back to me when they put the quote together in the afternoon. When I received the call and they told me the multi point inspection report was emailed to me for my review. When I opened the PDF I found a very thorough and well designed report with photos of my actual car and all it’s issues spread through the first 5 pages of the report. I vaguely remember glancing at the final page that had the cost assessment on it. After My coworkers revived me and got me some water after my blackout I looked at the final page again at thought to myself “ my car is totaled”. I decided to double check and make sure I didn’t accidentally send my Subaru to a Ferrari dealership. After my research I decided to call back and tell them to fix the most expensive single item on the list that was causing the noise issue ( Both rear wheel bearings $1,222) and explain that I needed to get paid to pay them for the job. They were very understanding and told me to keep the loaner for the rest of the week and pick up my car on payday. When Friday came around I exchanged vehicles with no issues and went on my merry way. After noticing how the invoicing was done I couldn’t help but think that some of the items were definitely priced way too high and some parts were duplicated between a 120K service and listed individually like filters. My advice is that if you can possibly fix most smaller items yourself then you will save a ton of money and possibly your house. If you need a bigger job done, then take it here because they do a good job. Keep up the good work but lower your prices. Our lives depend on it. More

Servicing and purchasing a car at Granite Subaru We have been purchasing and servicing Subaru’s at this dealership for many years. They have been reliable, trustworthy, and pleasant to deal with. Tim We have been purchasing and servicing Subaru’s at this dealership for many years. They have been reliable, trustworthy, and pleasant to deal with. Tim Russell has been a pleasure and is one of the reasons we keep returning. Steve Willis was helpful, knowledgeable, pleasant and followed through on everything he said. We are happy with our experience and recommend Granite Subaru to others. More

Everyone was very nice and accommodating Everything was great. well accommodation. service area staff pleasant. we had a recall and they handled it right away. they made suggestions and did n Everything was great. well accommodation. service area staff pleasant. we had a recall and they handled it right away. they made suggestions and did not charge for the light that needed to be replaced. More

Extraordinary Experience The service staff was friendly, greeted immediately. Service was completed quickly. Definitely would recommend Granite Subaru Service. The $9 car w The service staff was friendly, greeted immediately. Service was completed quickly. Definitely would recommend Granite Subaru Service. The $9 car wash was fabulous, worth every penny!! More

fast & easy purchase! This dealer had the Subaru I wanted in stock. The staff was very knowledgeable, and streamlined the purchasing process. This is my fourth Subaru and This dealer had the Subaru I wanted in stock. The staff was very knowledgeable, and streamlined the purchasing process. This is my fourth Subaru and buying from Granite Subaru was a breeze. More

Great experience Serge made my car buying experience straight forward and enjoyable. The original list price was out of my range, so he put together an offer that was Serge made my car buying experience straight forward and enjoyable. The original list price was out of my range, so he put together an offer that was more suited to my needs. I was able to get the exact car I wanted—one that other dealers in the area gave me the runaround on. I would highly recommend Serge and the Granite Subaru team over any other Subaru dealership in the area. More

Extraordinary Tim Russell was my contact for my service. I was able to get a loaner vehicle which was fantastic! Tim did an excellent job with everything from looki Tim Russell was my contact for my service. I was able to get a loaner vehicle which was fantastic! Tim did an excellent job with everything from looking up my warranty info and getting my car taken care of. He kept in touch on a regular basis. I couldn’t be happier with my service! More

Outstanding I have been a Subaru client for over 15 years. I have always been treated with respect. The staff are professional and courteous. I highly recommend G I have been a Subaru client for over 15 years. I have always been treated with respect. The staff are professional and courteous. I highly recommend Granite Subaru. More

Good work of my subaru Thanks for everything you guys make a exellent work on my car thank for you work and for the rentar car you guys are the best Thanks for everything you guys make a exellent work on my car thank for you work and for the rentar car you guys are the best More

Rapairs with my car I gave 4 starts because they customer services is amazing. Every time I bring my car to the Granite Subaru they always get the job well done. Thank I gave 4 starts because they customer services is amazing. Every time I bring my car to the Granite Subaru they always get the job well done. Thank you for the great job! More