Granite Subaru

Bought a new Outback I came into the dealership ready to purchase a new car, and Mario made the experience extremely smooth and non-stressful. He has a great personality, I came into the dealership ready to purchase a new car, and Mario made the experience extremely smooth and non-stressful. He has a great personality, and was very easy to work with. His explanation of the car features wasn't over my head, or more than I could understand....didn't feel overwhelmed. I also worked with Pat in the finance department, he also was very easy to work with, and made the experience quick and efficient. Both had great customer service, and would be certainly recommending them to others! More

Outstanding service and experience From the sales rep Flavio to Pat the business manager - top notch all around. Easy process. Understanding connections and fitting my needs and even ta From the sales rep Flavio to Pat the business manager - top notch all around. Easy process. Understanding connections and fitting my needs and even taking extra care of daughter who was with me throughout. Enjoyable end to end. More

Battery deep cycle charge My 2018 Crosstrek would not start several days in a row. It turned out I have not driven it enough. Granite Subaru gave a deep cycle charge while I wa My 2018 Crosstrek would not start several days in a row. It turned out I have not driven it enough. Granite Subaru gave a deep cycle charge while I wait. Now it seems to work okay. More

Trustworthy I trust the service department at Granite Subaru when mechanics inspect my Impreza and service personnel recommend a need to repair or replace a part. I trust the service department at Granite Subaru when mechanics inspect my Impreza and service personnel recommend a need to repair or replace a part. More

Service Work was done as expected. Service staff is courteous and accommodating. One glitch was the loaner car I was expecting was unavailable - it had not be Work was done as expected. Service staff is courteous and accommodating. One glitch was the loaner car I was expecting was unavailable - it had not been returned by some other customer. Instead, the service manager drove me home, and picked me up at then pre-arranged time so I could get my car. Customers note: if you do not return your loaner car when expected, you impact other customers. Please treat everyone as you wish to be treated. More

fix of a recall I brought my car in for a recall involving the brake lights and everyone was very helpful and the fix did not take that long. I brought my car in for a recall involving the brake lights and everyone was very helpful and the fix did not take that long. More

Great! was my first time car shopping and Mack was very informative. I also got to work with a few other employees that were very nice and helpful. was my first time car shopping and Mack was very informative. I also got to work with a few other employees that were very nice and helpful. More

Buying a new car can be a pleasant experience! It was a pleasure to interact with Robert Razzino during our selection, testing and buying process for a new Subaru Outback 3.6L Touring. Robert was It was a pleasure to interact with Robert Razzino during our selection, testing and buying process for a new Subaru Outback 3.6L Touring. Robert was very engaged to listen to our needs and delivered on them in a timely manner. He showed investment to do the ground work, finding us the exact vehicle we desired. His flexibility in scheduling was appreciated, given our limited window of opportunity to meet with him. He was friendly and knowledgeable, eager to convey said knowledge and patient with repeated inquiries. To also share an opportunity for improvement, we interacted with John H (Finance) to finalize paperwork. We found his sell on the extended warranty packages a bit too aggressive for our taste. The tactics seemed high pressure and gave the perception we needed to carefully prod to craft a balanced picture of value versus dollars ... More

Great Experience! I purchased a new Impreza about a week and a half ago. My experience with this purchase was the best experience that I ever had at any dealership. Ev I purchased a new Impreza about a week and a half ago. My experience with this purchase was the best experience that I ever had at any dealership. Everything in the transaction was transparent. The sales person reviewed operation of the car. He was friendly, helpful and down to earth. This is important to a female customer. I highly recommend this dealership. I am very happy with my Impreza !! More

Consistently good and very responsive! I've always gotten good service here. The people are definitely eager to help the customers. The environment is friendly and welcoming. And the cof I've always gotten good service here. The people are definitely eager to help the customers. The environment is friendly and welcoming. And the coffee is really good. And Free! Last year, there was a problem with a part that was ordered and my whole service was comped. I appreciate knowing that my business is valuable enough to them to compensate for inconveniencing me and make it right. More