Granite Subaru

Inspection of vibrating noise in my car They were very quick and efficient! Waiting room is comfortable! Diagnosis was quick and they sent me home with a detailed list of what is wrong with They were very quick and efficient! Waiting room is comfortable! Diagnosis was quick and they sent me home with a detailed list of what is wrong with the car. More

Great buying experience. I usually dread buying a new car because of high pressure sales tactics but I had a great experience at Granite Subaru. First of all they let me test I usually dread buying a new car because of high pressure sales tactics but I had a great experience at Granite Subaru. First of all they let me test drive the cars on my own, which I prefer. My salesman Mario was able to answer all my questions and give me a price. When I told Mario that I had to talk it over with my husband, he wasn’t pushy about trying to close the deal. He also didn’t pester me with emails when I didn’t get back to him right away. It was the best car buying experience i’ve ever had. More

Great Leasing Experience We went in to test drive a used car and ended up walking out with a lease for a brand new one instead. we were not pressured, but simply encouraged to We went in to test drive a used car and ended up walking out with a lease for a brand new one instead. we were not pressured, but simply encouraged to check out all our options. We ended up with a situation that we are much happier with. Gary was the consummate professional, explaining well everything from the leasing process to the details of the various cars. He continued to treat us well even after the transaction was complete. Overall, our experience was terrific! More

Friendly and efficient I’ve had consistently positive experiences at Granite Subaru service. They are efficient and thorough, and explain clearly the work needed. Staff are I’ve had consistently positive experiences at Granite Subaru service. They are efficient and thorough, and explain clearly the work needed. Staff are pleasant and helpful. More

Oil consumption issues Went in for scheduled oil change and tire rotation. Also had to come in about 800 miles early due to abnormal oil consumption. Lost a quart in about 4 Went in for scheduled oil change and tire rotation. Also had to come in about 800 miles early due to abnormal oil consumption. Lost a quart in about 4,000 miles then another half quart waiting for the appointment. Have been driving this vehicle almost 40,000 miles with no issues and trips to Florida, Wisconsin and other places with no issues. Concerned something isn't right. I was put in the oil consumption program. More

Outstanding service and experience From the sales rep Flavio to Pat the business manager - top notch all around. Easy process. Understanding connections and fitting my needs and even ta From the sales rep Flavio to Pat the business manager - top notch all around. Easy process. Understanding connections and fitting my needs and even taking extra care of daughter who was with me throughout. Enjoyable end to end. More

Quick turnaround They were able to do my oil change and a recall repair on a Saturday. They went out of their way to make sure everything went smoothly They were able to do my oil change and a recall repair on a Saturday. They went out of their way to make sure everything went smoothly More

Service Work was done as expected. Service staff is courteous and accommodating. One glitch was the loaner car I was expecting was unavailable - it had not be Work was done as expected. Service staff is courteous and accommodating. One glitch was the loaner car I was expecting was unavailable - it had not been returned by some other customer. Instead, the service manager drove me home, and picked me up at then pre-arranged time so I could get my car. Customers note: if you do not return your loaner car when expected, you impact other customers. Please treat everyone as you wish to be treated. More

Buying a new car can be a pleasant experience! It was a pleasure to interact with Robert Razzino during our selection, testing and buying process for a new Subaru Outback 3.6L Touring. Robert was It was a pleasure to interact with Robert Razzino during our selection, testing and buying process for a new Subaru Outback 3.6L Touring. Robert was very engaged to listen to our needs and delivered on them in a timely manner. He showed investment to do the ground work, finding us the exact vehicle we desired. His flexibility in scheduling was appreciated, given our limited window of opportunity to meet with him. He was friendly and knowledgeable, eager to convey said knowledge and patient with repeated inquiries. To also share an opportunity for improvement, we interacted with John H (Finance) to finalize paperwork. We found his sell on the extended warranty packages a bit too aggressive for our taste. The tactics seemed high pressure and gave the perception we needed to carefully prod to craft a balanced picture of value versus dollars ... More