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Granite Subaru - Service Center

Hudson, NH

4.8
2,771 Reviews
Call Service Center (603) 888-9999

2,771 Reviews of Granite Subaru - Service Center

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February 07, 2023

The service was quick. Jason Scharn was very friendly and.very professional I was happy with everything. More

by MARC JACQUES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Scharn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2023 -

Granite Subaru responded

Marc, thank you for the great review. It's always nice to hear from another of Jason's many happy customers.

February 07, 2023

Many thanks to the service advisor Jennifer Bisson! She is very friendly, professional and she has a very warm heart to help her customers, I was one of many your customers! More

by GGOOANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Bisson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I would like to thank the machine engineer who worked for my car! I don't know his name, he also teach me how to protect the car battery in the future!
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Feb 09, 2023 -

Granite Subaru responded

Thank you for your wonderful review. Jennifer does an amazing job for us and customers love how friendly she is.

February 06, 2023

The service was quick. The staff was very friendly and.very professional I was happy with everything More

by JDARLIN1234
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naudia Iannuzzi
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Feb 07, 2023 -

Granite Subaru responded

Thank you for the great review. We're so pleased you had a positive experience.

February 06, 2023

The whole process was great and seamless. The staff was extremely helpful and responsive to any question I had. Would 100% recommend More

by joshmudd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thiago Barreto
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Feb 07, 2023 -

Granite Subaru responded

Josh, thank you for the kind words and great review. Your recommendations are appreciated and welcomed.

February 06, 2023

Great service, quick turnaround on a full service appointment. Also appreciated watching the progress of my service on the screen More

by Beasza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naudia Iannuzzi
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Feb 07, 2023 -

Granite Subaru responded

Thank you for the wonderful review and your feedback.

February 06, 2023

Jamie did a great job ensuring I was able to get both of my vehicles serviced. She even stayed late on a Saturday to make sure they both were able to be completed! More

by NICKDUGAN94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Lawrence
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Feb 07, 2023 -

Granite Subaru responded

Nick, thanks for the nice review. Jamie and the team do an amazing job and will love to hear your kudos.

February 06, 2023

This is the second week in a row that my tire pressure was incorrect. It has nothing to do with the ambient temperature. The tech cannot read the tire pressure that is printed on the drivers door. This ma More

by c.gelette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julia Angotti
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bisson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2023 -

Granite Subaru responded

We are sorry to hear you were not satisfied with your visit. Our Service Manager did reach out to try and come to a solution, and to offer you a free oil change in hopes you'd give us another chance. We're sorry that wasn't enough to make this right in your eyes.

Feb 17, 2023 -

c.gelette responded

No, the Service Manager did not reach out to me. I had TWO bad service visits, two weeks in a row, with the same issue. I am sure you read my review. So, explain to me why I would trust you to do an oil change on my vehicle? I do not have confidence that I would get the correct weight oil or possibly get no oil at all, since your service department cannot fill my tires correctly.

Feb 26, 2023 -

Granite Subaru responded

We're sorry to hear you feel that way. You can see from all the other positive reviews we do excellent work. We are sorry that your visit didn't go as well. We wish you the best of luck with your service needs.

February 06, 2023

Great customer service. Pleasant experience. Friendly staff. It’s why I return for future visits More

by JOE_CANCILLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Scharn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2023 -

Granite Subaru responded

Thanks for the kind words Joe

February 05, 2023

A pleasure to bring my auto to a place I feel is honest and very professional, More

by nippermaher33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia Angotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto Rodriguez
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Feb 07, 2023 -

Granite Subaru responded

Thank you for your review and your trust.

February 03, 2023

The staff is just great. They are always friendly and extremely helpful, answering all of my questions. I'm very happy with this facility! More

by KARENFUREY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Scharn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2023 -

Granite Subaru responded

Karen, thank you for the wonderful review.

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