Granite Subaru - Service Center

Great service and customer service. Very thorough and the online scheduling flexibility is a plus. Very pleased with this location! Very thorough and the online scheduling flexibility is a plus. Very pleased with this location! More

Accommodating staff, friendly, helpful. Dealt with a serious problem efficiently and returned car to my home as promised. Dealt with a serious problem efficiently and returned car to my home as promised. More

I received extraordinary service during my visit. My appointment was for routine maintenance plus detailing which meant it would take all day. I was offered valet service when I made the appointment My appointment was for routine maintenance plus detailing which meant it would take all day. I was offered valet service when I made the appointment but decided to stay the day and would keep busy reading and doing a sewing project. When I arrived for my appointment I was fortunate to have Jason as my service rep. He is an extraordinary employee. He also offered valet service in case I wanted to go home. I assured him I was fine waiting but he regularly checked on me to make sure I was fine. The waiting room at Granite is very comfortable and offers superb amenities for guests comfort. At lunchtime Jason made suggestions for restaurants and arranged a valet ride there. When I was done lunch Jason sent another valet to get me, describing the driver and vehicle in great detail so I would safely recognize it. Throughout the day Jason kept me posted on the progress of the work on my vehicle. I had a question about my Outback’s GPS. Jason not only answered it in detail but gave me a printout and explained how to access info on my computer. Thanks to Jason’s service my entire day was a very very positive one. The maintenance job and detailing were extraordinary quality. It was a pleasant day well spent. Thank you very very much, Jason!!! Granite Subaru is lucky to have you as their extraordinary service rep!! More

Roberto continued the excellent service experience I've had with Granite Subaru. Haley was friendly, professional, and very helpful. This dealership obviously has the customer's best interest at heart. had with Granite Subaru. Haley was friendly, professional, and very helpful. This dealership obviously has the customer's best interest at heart. More

Great customer service. Naudia my service representative was amazing and gave me some amazing tips. I'm not a huge fan of the peppermint smell that's suppose to deter rodent Naudia my service representative was amazing and gave me some amazing tips. I'm not a huge fan of the peppermint smell that's suppose to deter rodent but I'll try to combat it with some other natural smell. Was disappointed to see that some caps to secure upholstery are missing but I'll contact them about that. Overall though great service and work at this dealership. Continues to be my favorite! More

Fast efficient and family oriented! They make you as comfortable and at home as they possibly can im very pleased with my experience They make you as comfortable and at home as they possibly can im very pleased with my experience More

Extremely convenient and all the staff were really helpful and knowledgeable.. Got the Car on time and runs great helpful and knowledgeable.. Got the Car on time and runs great More

Extraordinary service as usual. Took excellent care of my concerns and needs. Was able to reach my service advisor whenever I needed while waiting. Took excellent care of my concerns and needs. Was able to reach my service advisor whenever I needed while waiting. More

Service continues to be top notch. Tim has been very helpful numerous times. On service of 10/29/2022 I dealt with Jamie for the first time and she was also very helpful. Tim has been very helpful numerous times. On service of 10/29/2022 I dealt with Jamie for the first time and she was also very helpful. . More

Helpful and friendly. Explaining what needs to be done, without any pressure. Wish it doesn't take so long though! Explaining what needs to be done, without any pressure. Wish it doesn't take so long though! More