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Granite Subaru - Service Center

Hudson, NH

4.8
2,777 Reviews

2,777 Reviews of Granite Subaru - Service Center

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July 25, 2022

I want to praise Granite Subaru for repairing an electrical problem a couple of weeks following the purchase of a used Outback . With help from Haley, Jaime, and Kasper ; I was able to have the pr More

by tdeese347
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Haley Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kacper Migalski, Jamie Lawrence
Jul 26, 2022 -

Granite Subaru responded

Timothy, thank you for the kind words. We're happy our service team was able to rectify the issue for you. We appreciate your business.

July 24, 2022

Great experience with Jamie. The car was ready as promised. Friendly, professional staff. Very pleased. More

by TANTALYNN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Lawrence
Jul 26, 2022 -

Granite Subaru responded

Thank you for the kind words. We'll be sure to pass your kudos on to Jamie.

July 20, 2022

Very happy with my service! ! Very professional and I will always use this dealer for all my services!! More

by NTODIS14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bisson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2022 -

Granite Subaru responded

Thanks for the rave review. We look forwarding to seeing you again.

July 20, 2022

Great customer service and responsive employees. I had my car detailed as well and it is beautiful! More

by clf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Lawrence
Jul 21, 2022 -

Granite Subaru responded

Thanks for the great review and feedback. Our employees aim to make servicing a pleasant experience. Seems we hit our mark.

July 20, 2022

Jennifer greeted me at the service desk like we were old friends she makes you feel so welcome! More

by Sage57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bisson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2022 -

Granite Subaru responded

Sage, thanks for the kind words. Jenniefer does an amazing job for us and really treats customer the way she wants to be treated.

July 20, 2022

Jamie Lawrence is the best service representative ever: very kind, knowledgeable and helpful. The dealership was able to fix my car within two days and I was really happy with the new clutch they put in. More

by ZOE_BELGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Lawrence
Jul 21, 2022 -

Granite Subaru responded

Zoe, thanks for the great review. We're so glad we were able to get the clutch taken care of in a timely manner. We'll pass your kind words on to Jamie.

July 20, 2022

I waited 30 min. longer than I was told the alignment would take. Finally, asked about my car at the service desk. It was ready, I paid. When I got home there was More

by WYNTRGRN
Friendliness
Recommend Dealer
No
Employees Worked With
Jessy Lamontagne
Jul 21, 2022 -

Granite Subaru responded

Thank you for the feedback and bringing this to our attention. We will use this as a training tool to work with the staff to ensure there is not confusion like this again in the future. We're not sure where the lines got crossed, but we're sorry that it took a bit longer than expected.

July 20, 2022

I’ve always had a great experience with both sales and service at Granite Subaru. Thanks! More

by KATIE42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julia Angotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto Rodriguez
Jul 21, 2022 -

Granite Subaru responded

Katie, we appreciate the great review and your continued business.

July 19, 2022

Service was through and communication about my vehicle was timely and accurate. Pricing was competitive and work was completed when promised. More

by Beth2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessy Lamontage
Jul 19, 2022 -

Granite Subaru responded

Beth, thanks for the great feedback. We aim to please with our service department.

July 19, 2022

They were supposed to do a tire rotation but failed to perform the work. Other than that, they were good. More

by SAMLISAM
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Julia Angotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2022 -

Granite Subaru responded

Thank you for bringing this to our attention. Our Assistant Service Manager has reached out to you to get this taken care of. We are sorry for any inconvenience.

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