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Granite Subaru - Service Center

Hudson, NH

4.8
2,779 Reviews

2,779 Reviews of Granite Subaru - Service Center

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June 10, 2022

Service Manager Tim worked with me and took good care of my vehicle. He went beyond what he had to. So he did good. Thanks. More

by ASZAVAKOVATS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Prevett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

Granite Subaru responded

Thanks for the great review. Tim really works hard to take care of our customers. We'll pass on your kind words.

June 07, 2022

Ok service. Very pleasant staff Not sure about info on Worn tires after 26k miles More

by briblake80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Haley Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Lawrence
Jun 14, 2022 -

Granite Subaru responded

Thank you for your feedback. Our staff really tries to make every visit a positive one. We're sorry you were disappointed to find out your tires were worn, however 30k miles on an awd is pretty typical in the industry. We want you to be safe out there.

June 07, 2022

Everyone was so very polite and nice. The waiting room is very comfortable with free coffee More

by 3ants3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Uliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Prevett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Granite Subaru responded

Thank you for the nice review. Our new waiting room is super nice! And the coffee is good too!

June 07, 2022

Good communication, vehicle was ready earlier than promised, found us a loaner even though I'm sure there weren't many options More

by kjeb03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessy Lamontagne
Jun 09, 2022 -

Granite Subaru responded

Thanks for the nice review. We try to make servicing easy. We have loaners, valet service and climate controlled drive thru drop off to make things easy.

June 07, 2022

The service department was friendly and customer lounge was very spacious, clean and very accommodative. More

by trainorclan1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bisson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Granite Subaru responded

Thank you for the kind words. Our new facility and lounge is a favorite for most of our customers.

June 04, 2022

Great customer service on repairs and maintenance. Attentive and communicative - Jamie keeps you posted every step of the way - with ample opportunity to ask questions. Love the valet service too - More

by CARRIE.RANAGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Lawrence
Jun 07, 2022 -

Granite Subaru responded

Carrie, thank you for the wonderful review. Jamie and our entire service team really make servicing your vehicle easy. The valet service seems to be a hit with our customers.

June 04, 2022

Excellent and kind service I would take my vehicle there for service all the time More

by DEBBIE_GS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Scharn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Patnaude
Jun 07, 2022 -

Granite Subaru responded

Debbie, thanks for the kind words. We'd love to see you all the time for your service needs!

June 04, 2022

Granite Subaru has always provided excellent service and a friendly atmosphere whenever I've needed service on one of our 3 Subaru vehicles. Jessy clearly explained two repairs that were needed (a front bu More

by marzik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Prevett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bisson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessy Lamontagne
Jun 07, 2022 -

Granite Subaru responded

Wow, thanks for the great review. Our entire service team loves hearing from happy customers like yourself.

June 04, 2022

The cost for an oil change has doubled in 1 year. I was told I needed my cabin filter replaced when I had it replaced last year. Very disappointed with the conflicting services recommended. More

by HJOHNSON6969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julia Angotti
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2022 -

Granite Subaru responded

Thank you for the feedback. Our oil changes have not changed in price over the past 3 years, they remain at $69.99 for synthetic oil change. You actually had a 6,000 mile service performed which includes more components. As for the cabin air filter, it is not uncommon to change those every year as they do get quite dirty in New England.

June 03, 2022

The salesperson, Victor Y. Was polite, friendly and personable. He worked hard to make sure that I was satisfied with my new vehicle and had access to the remote app. The sal More

by dnrgrosman144
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julia Angotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick and Victor
Jun 03, 2022 -

Granite Subaru responded

Thanks for the great review. We pride ourselves on not being pushy at all. Seems we hit our mark.

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