Granite Subaru - Service Center

I was told the service performed to my car to put on a hitch would be three hours. I drop my car off at the appointment time of 8:40 AM. When I called at noon to inquire about it I was told that now the n hitch would be three hours. I drop my car off at the appointment time of 8:40 AM. When I called at noon to inquire about it I was told that now the new time it would be ready would be 230. I don’t live near the dealership and I was waiting around for the services to be completed. I didn’t realize it would take up much of my day. When I picked up the car the cover over the hitch that was installed was not on there for the hitch was exposed. After consulting the person in the service department I was told that the cover doesn’t fit on after the hitch has been installed. That seemed odd to me but I left anyway. 20 minutes later I get a call saying I need to come back because the cover does indeed fit on with the hitch and the grommets needed to do it were still at the service center and had not been put into the car. I had to turn around and drive all the way back to the service center, get the grommets and was finally able to leave. Not exactly the way I wanted to spend my entire Saturday. More

Great service and communication throughout the process. No pressure and very friendly. I will return. No pressure and very friendly. I will return. More

Absolutely, hands-down, best auto customer service experience I've ever had. Jessy and Phil were incredible, place was spotless - even the coffee was good. I’m now a customer for life. experience I've ever had. Jessy and Phil were incredible, place was spotless - even the coffee was good. I’m now a customer for life. More

Valet service was great! Service team was courteous, friendly and professional. Also, I really appreciated the great job they did cleaning up my car since it was a mess after Service team was courteous, friendly and professional. Also, I really appreciated the great job they did cleaning up my car since it was a mess after all of the winter driving in rotten weather! More

Top notch service from the valet service, to keeping me informed of the progress to bringing back my Mario (car)! I’m soooo happy I chose this dealership! informed of the progress to bringing back my Mario (car)! I’m soooo happy I chose this dealership! More

I always bring my Subaru here for service. They went the extra mile and found a slow leak engine gasket. They went the extra mile and found a slow leak engine gasket. More

Always have good experance at Granite Subaru. The are friendly and Work done is always excepitional The are friendly and Work done is always excepitional More

Exceptional service and patience from the staff. A smelly mess under the hood from a leaking water pump was cleaned after the pump's replacement, which must have been a ton of work! That attention t A smelly mess under the hood from a leaking water pump was cleaned after the pump's replacement, which must have been a ton of work! That attention to detail, in this case making sure the car didn't stink of antifreeze, is why I plan to always service my car at Granite Subaru. More

Love the Valet Service. So convenient and such a time saver for working people. Everyone was professional and pleasant. Would definitely recommend this dealership! So convenient and such a time saver for working people. Everyone was professional and pleasant. Would definitely recommend this dealership! More

Roberto and Christopher helped me out. These went smooth and quickly. Great job! Great service and communication. These went smooth and quickly. Great job! Great service and communication. More