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2,836 Reviews of Granite Subaru - Service Center
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February 19, 2022
Prompt, friendly, excellent communication, and went above and beyond to provide the best service. The person I worked with did an amazing job to help save the most possible. They even fixed my spare key with and beyond to provide the best service. The person I worked with did an amazing job to help save the most possible. They even fixed my spare key without asking! More
by mwilliams87
Verified CustomerEmployees Worked With
February 18, 2022
They are the best. Polite, efficient, thorough, as well as very available to answer questions! I can't say enough about how wonderful they are! Thanks so much! Polite, efficient, thorough, as well as very available to answer questions! I can't say enough about how wonderful they are! Thanks so much! More
by SMYBAGSPEC
February 18, 2022
The service was great, communicated everything before doing it, took less time than expected and came in under the quoted price. Would definitely go back. doing it, took less time than expected and came in under the quoted price. Would definitely go back. More
by KRmurray
Employees Worked With
Jessy Lamontagne
February 18, 2022
Everyone was so friendly and helpful and were welcoming, warm and casual while still acting professional warm and casual while still acting professional More
by SYDNEYVENOIT
February 16, 2022
Service was great and done at a reasonable time, and a job well done, thanks job well done, thanks More
by pattgagnon2253
Employees Worked With
February 14, 2022
I went in for 6000 mile maintenance, and the cap for the oil receptacle was not replaced correctly which resulted in oil all over the engine and having to bring the vehicle back to clean it up the next day. oil receptacle was not replaced correctly which resulted in oil all over the engine and having to bring the vehicle back to clean it up the next day. They corrected the problem and were very professional about it, but I was not offered anything for my troubles ie. free oil change. More
by marie.cunniffe
Employees Worked With
Jessy Lamontagne
February 14, 2022
The service department is amazing. Everyone is so nice and helpful. The same auto technician always works on my car and does such a great job! Also got my car detailed for the first ti Everyone is so nice and helpful. The same auto technician always works on my car and does such a great job! Also got my car detailed for the first time and it looks brand new!! I love it More
by REDSOXGIRL75
February 14, 2022
Knowledgeable and friendly staff. Helpfull with car diagnosis and will have a discussion before they do any work. Car service was a quick turnaround and will definitely be back for fu Helpfull with car diagnosis and will have a discussion before they do any work. Car service was a quick turnaround and will definitely be back for future repairs. More
by BBEDARD16
Employees Worked With
February 09, 2022
This was my second bad experience with new tires at this dealership. After getting new tires 6 weeks ago from the dealership, two tires had leaks that I went back to the dealership to look at. The full appo dealership. After getting new tires 6 weeks ago from the dealership, two tires had leaks that I went back to the dealership to look at. The full appointment time was close to 3 hours which I did not find acceptable. The technicians determined the leaks were coming from the valve stems. I had no issues with the valve stems with my old tires, and 2 of the tires were fine on my new tires. I was told to fix the issue, they would replace all 4 valve stems at no cost to me. Although frustrated with the amount of time I had already been at my appointment, I was happy to hear I wouldn't have to pay anything and that they'd be addressing all 4 even though only 2 had issues. However, when I was checked out, I found out I needed to pay for the parts for all 4 valve stems and this was not disclosed to me up front. The cost was minimal, but still frustrating, as this was not clearly disclosed. On top of this, after approaching the 3 hour mark, I left the waiting room to find out a status update, and found my key sitting at the desk of the service department with my car being done but no one came to get me. More
by MELADAMS987
Employees Worked With
February 08, 2022
Exceptional customer service, knowledgeable and dedicated service staff. Kara and Jamie are trustworthy and always on top of things and oversee that the work done is done right the first time and all bases a service staff. Kara and Jamie are trustworthy and always on top of things and oversee that the work done is done right the first time and all bases are covered and they communicate on a timely basis keeping me informed on the work progress and any issues that may arise. They treat older Subaru owners with compassion and respect. Their dedication is appreciated. More
by KCMGPM
Employees Worked With
Jamie Lawrence, Kara Lyndon
