Granite Subaru - Service Center

Very professional and great customer service. This was my first visit because I am new to the area. Highly recommend first visit because I am new to the area. Highly recommend More

Brought my car there for them to look at and diagnose a possible transmission issue. Jen was fantastic and extremely knowledgeable. Even though they could not replicate the issue, they kept my car and dr possible transmission issue. Jen was fantastic and extremely knowledgeable. Even though they could not replicate the issue, they kept my car and drove it a few times over 3 days. They even allowed me to come in and drive it to see if I could replicate issue. I have no doubt that if I continue to have issues, they will do their very best to help me fix everything. More

Great service! Jaimy was very welcoming and very easy to talk to. Her favorite color is purple. talk to. Her favorite color is purple. More

Really like working with Jamie. The other service advisors are also good to work with but she is my main contact and goes the distance. I came to Granite State for service during the pandemic last y advisors are also good to work with but she is my main contact and goes the distance. I came to Granite State for service during the pandemic last year. Everyone was cognizant of the issue and was super in making sure that the customers felt safe in your facility even when you were going through your major remodel and expansion. Definitely a team effort.... Kudos!! from a healthcare worker!!! There are no surprises during the check-out phase as I feel in the loop during the scheduling, service, and plan for future services. Thank you .... As long as I own a Subaru and live in the area you are my "go-to"!!!! More

They sold me the vehicle I wanted but the service was over almost immediately. First service (prepaid): after the service (which I had to explain) Granite Subaru failed to note my “prepaid” status th over almost immediately. First service (prepaid): after the service (which I had to explain) Granite Subaru failed to note my “prepaid” status then hands me a bill for $100. What? No big deal, but in the back of my mind I’m thinking “how they do one thing is how they do everything” and I can’t shake the feeling that I’m dealing with incompetence. I let it slide, my mistake. Service two (prepaid): three days after the 1yr/18k service I receive a concerning email from Subaru stating that my oil pressure was low and to schedule a service immediately. What? I call. There was no resolution. The value of owning a new vehicle is in the belief it will not break down anytime soon and that was taken from me due to my service plans miss management and this mysterious email regarding my oil pressure. I checked and it seems fine. Dave McBride told me it it was a STARLINK mixup and I that my service plan could not be refunded and ended the conversation. So one star for having the vehicle I wanted plus one star for the dealership’s interior decorator but zero stars for the everything else. I will not be back, won’t recommend More

18,000 mile oil change. While checking in I forgot to tell the tech that my right front fog light was out. After completion of service, I received the printout of services preformed. One of the items w tell the tech that my right front fog light was out. After completion of service, I received the printout of services preformed. One of the items was to check the lights (all lights) on the car. They said everything was all good but later that night I realized that the front fog light is still out. They either missed it or didn't bother checking it, in either case I wonder how much other stuff they missed or didn't do. I do love the new layout and check in procedure, so kudos on that. Staff was very friendly and all work accomplished faster than original time quoted (maybe because they didn't check all the lights). More

Knowledgable and friendly service staff that take excellent care of my three vehicles. Thanks as always. excellent care of my three vehicles. Thanks as always. More

They always make sure that I am in the loop on what needs to be done for the service. to be done for the service. More

Awesome customer service!!! All of the staff greet you with a smile and are always professional and knowledgeable. with a smile and are always professional and knowledgeable. More

Great service as usual! The technician that serviced my vehicle answered all my questions, while parking my vehicle (as I was waiting outside). Not all of what he recommended was listed on my paperwork th vehicle answered all my questions, while parking my vehicle (as I was waiting outside). Not all of what he recommended was listed on my paperwork though... More